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4892 Topics
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jamartinezmCustomer
asked in Developers Forum
User is already running a bot on device

I attempted to run a bot, but it remained inactive for an extended period, so I decided to click on Cancel.After that, I tried running it again, but I received the following message:User: (user_id) is already running a bot on device: (device_id)I also tried deleting the device, but encountered this message:Cannot delete device, as it is part of an active bot deployment.To resolve the issue, I have attempted the following actions without success:Restarted the "Automation Anywhere Bot Agent" service. Tried to reset the "Automation Anywhere Bot Agent" service, but the service did not appear. Uninstalled and reinstalled the agent. Uninstalled the agent and cleaned the AA folders in the user profile. Restarted the computer. Left the computer shut down (clean shutdown with no sleep or hibernation) overnight.Despite these efforts, the issue remains unresolved.Thank you for your assistance.Best regards.

672
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22 days ago
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marcom1aiPartner
asked in Developers Forum
Co-Pilot 500 : DOCUMENT_FAILED

Hi all, We are having this issue of Co-Pilot not wanting to extract documents. Some machines give this error while other don’t. Some did and then later worked again. We restarted the service, uninstalled and installed the bot agent with no success. I have looked and could not find a working solution online. This is the error: EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : The file cannot be processed, it may be corrupted. Please contact technical support if the file is valid.

361
OliverM108256
22 days ago
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YugzMember
asked in Community Edition
Bot stuck "connecting to device" while in queue

Hi, I didn’t want to spam the same topic again but I didn’t find a solution for my issue anywhere.I have this community edition CR and I was following the tutorials in the “START” phase, in the last lesson they were teaching about “Learning Instances” which I got to know got changed to “Document Automation”While deploying to the queue, the bot got stuck in the “connecting to device” status and it hasn’t moved since, there were originally 5 instances in the queue to be processed but I think they timed out and failed, and after 24 hours there’s still one left as you can see in the ss.I cannot remove the device, nor can I deploy any other bot, until this deployment is resolved/removed.How can I force stop this deployment? How can I force remove a device from the CR? Why does it keep asking me to check with the “administrator”, I’m the only person using this account for learning purposes, is there a way around that admin privileges issue? Thanks in advance!   

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22 days ago
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Uppala.NPartner
asked in Developers Forum
IQ bot is not creating learning instance

HI, while uploading files to cloud it is giving error i.e unsupported format. The formats are pdf and.TIF files i am trying upload still it is giving unsupported format why? please provide me the solution 

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23 days ago
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Srini 6969Customer
asked in Developers Forum
Creating Learning Instance

Hi all,Has any one tried to create a single learning instance that can read invoices with totally different formats… like invoices from different vendors…. did you use the predefined one or used definedIf yes what are the main challenges… When i tried using predefined ..the first issue was that there are certain fields that exist in one format and not the other E.g: Line number… Just wondering how we can make a field as optional in the learning instance...so that it can read when available and ignore when not available…?

221
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23 days ago
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Anil_k1New Member
asked in Community Edition
Drag and Drop

Can you help on the below:-  By using the Automation Anywhere tool, I need to drag an email from outlook inbox (which will have lot of emails and will receive new emails on daily basis) and drop one by one email to another application. With what all actions can we achieve this.

223
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Automate the Universe SME
23 days ago
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hmarayatMember
asked in Community Edition
Problemas con "String Package"

Tengo problemas con el manejo de variables, al intentar utilizar las acciones de string, ejecuto el bot y veo que no se cargan los valores en las variables, no puedo ejecutar ninguna accion que implique uso de manejo de string, las variable quedan en vacio. Intente cambiar la version del “string package” a una anterior tampoco funciona, lo intente desde otro navegador y tampoco pude. Que se puede hacer?, a alguien le ha pasado?.

171
Aaron.Gleason
23 days ago
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shravanpintu399Member
asked in Developers Forum
Excel Automation

Excel automation resource please

231
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23 days ago
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srue2024Customer
asked in Developers Forum
Table isn't static and rows are loaded upon a scroll

Problem Statement: I need to find a way to loop through all rows in a react-infinite-table on a webpage that loads rows as the table is scrolled and capture the link and text values found in the first column of the web table. The bot will need to click the link found in the first column of the row when the bot finds a matching value that is provided to the bot through a record variable. The indexes of the table rows change as the table is scrolled/loaded so using a traditional loop is not working.

511
D
23 days ago
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dstolzCustomer
asked in Developers Forum
Using Credentials in TaskBots

We have been successful to store ID/PW information (say for an email connector) in the Locker/Credential.  Assigned the Bot Developers to have Consumer access.On the EmailSend Action, that Locker/Cred can be selected and used without the Bot Developer ever seeing the value.  Great. Question - how to use on other fields? We have stored email server name also in the Credential for example.  But on the editbox to provide email server, it only accepts a String. Yes, Bot Store’s Credential Manager package seems to allow the read/conversion of a Cred to a String - but now the Bot Developer could simply send it to a MessageBox or LogToFile, etc. Is there a way to use Credentials as just simple “variables” that can be used in Actions, but not easily displayed?  The Help Docs mention “hostnames”, but I have not found an example of anything beyond ID/PW being used/accepted. We are using Enterprise Cloud Build 23228.

181
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23 days ago
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Adarsha GCustomer
asked in Developers Forum
Document Automation Failed to capture correct Invoice Number

Bot got confused while extracting  ‘I’, and ‘1’ and extracted ‘1NQR’ instead ‘INQR’.If Invoice number contains PSINV8888, BOT extracted PS1NV which is wrong.If invoice number is I0782 BOT extracted 10782 How can we resolve the issue.

151
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23 days ago
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Saranya.S6Partner
asked in Automation Anywhere University
Document Extraction got stuck at process document extraction

Hi, I am using https://aa-devx-sbx.cloud.automationanywhere.digital/ portal login as part of Automation camp program and created learning instance.When I am trying to run the “Process Document” action by uploading test Invoice, the request is still in Queue for more than 1 hour, I have tried restarting BOT Agent but no luck, please help me on this.

457
Micah.Smith
23 days ago
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alishaokereMember
asked in Automation Anywhere University
Classification of Documents

I’m getting the below error message when trying to create Train Classification Model. Please can someone help me fix the issue? There was a problem at line 1This may be due to the following reason: The training files are below the minimum threshold of 15 for the categories: Document Automation. Include additional files. Location: Train Classification Model (line 1)To continue, edit the bot and fix the error. Then, try again. If you continue to see this message, please contact your system administrator.Code: bot.execution.error

979
Micah.Smith
23 days ago
Andoni
AndoniPartner
asked in Developers Forum
Runas user(s) are not added to the consumer role

Hello there,We are using A360 Cloud and whenever we try to run a bot with queue (which previously was run without any issues) I encounter with the following message:“Runas user(s) are not added to the consumer role” Which is weird, as the roles that the bot runner has assigned are both part of queue consumer permissions and device pool ones as well…really annoying. Cheers! 

3252
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23 days ago
mhmud taha
mhmud tahaPartner
asked in Developers Forum
Document Automation Process => EXTRACT_FAILED - [Native] : 500 : StorageSvcError

After I Create learning Instance In Document Automation  when I use Process in file type of PDF (one page )  it take long time and Failed ( status ) and give me this Error =>“EXTRACT_FAILED - [Native] : 500 : StorageSvcError : File upload failed : File name: 0_processed.png, File type: PREPROCESSED_IMAGE, msg: "An unexpected problem occurred"}” a try on file type tiff and it work and Status (Completed) Does anyone have an explanation or solution to this problem? 

905
E
24 days ago
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aadewale86Member
asked in Developers Forum
Chrome Browser does not open in Unattended mode but works fine when viewing it live on the Unattended device

Bot executes fine and opens Chrome Browser as the default browser in the Virtual Machine when viewing the deployment live. However, when scheduling the deployment unattended to the same VM, it is failing to open the chrome browser. Actions taken:Browser and Recorder packages are up to date I’ve tried changing the deployment type from Regular to RDP (did not resolve issue) I verified that the chrome browser is up to date and the AA360 extension I made sure the VM has google chrome as the default browser to open I’ve restarted the VM several times I’ve unpaired/paired VM device in the control room (including uninstalling/re-installing the bot agent)Please help determine what could be the issue. Again, the Bot executes flawlessly if I manually log into the VM and watch it. 

357
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24 days ago
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mark.burkhartCustomer
asked in Automation Anywhere University
Connection error when running "Hello World" BOT

 I am still not able to get a proper connection. I’ve tried several things.   I signed completely out and started over.  I updated the PW under both the My Profile and Devices section of Settings so that they all match.  See screen prints. I was delayed in starting the course and I’m trying to make sure I will be successful.  I do not think I be able to proceed far in the course until I get this resolved. Please, any help would be appreciated.Connection Error: Passwords: 

254
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24 days ago
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RSANTOSCustomer
asked in Developers Forum
Deployment of Robot on 32-bit Operating System

Good afternoon everyone,I have a project under analysis that involves a 32-bit application which does not function on 64-bit systems. Therefore, migrating this application to 64-bit is not feasible. The documentation for AA 360 v.29 indicates that a 64-bit operating system is required, as well as the Bot Agent. Has anyone had experience with a deployment on 32-bit, or is it completely impossible? Thanks you

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R
24 days ago
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PallaviPrasad06New Member
asked in Developers Forum
I am unable to authenticate my credentials through API

Hi All,I have a bot stuck in In Progress activity. I tried resetting the bot runner device through the API but I am unable to authenticate my credentials. It gives an Access is Denied message when I try to authenticate through Postman. Please help. I am attaching a screenshot for your reference.  

394
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24 days ago
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Max TsengPartner
asked in Community Edition
After register Community Edition Account many times, but our user never received "Welcome to Automation Anywhere Community Edition" Email to setup password. Pls help.

Our co-worker email account is Mina_Yu@compal.com   (this account didn’t revice any email.)Our other co-worker email account can revice the  "Welcome to Automation Anywhere Community Edition" Email to setup password.Could you help to check whether AA had send the Email to this email account ? 

171
Aaron.Gleason
24 days ago
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MichalTurekCustomer
asked in Developers Forum
Automation 360 v.24 On-prem longer than usual task execution

Hallo,I’ve got a On-prem CR installation of AA360 v.24 and Unattened Bot Runner wth Agent v. 21.134 installed and Chrome Manifest V3 plugin.Everything worked smoothly and then a few weeks ago something went wrong:when logging to CR from Bot Runner or Bot Creator the Indicator of Bot Runner shows connection after 10-12 sec after loggin-in (previously it went to Log-In state immediately)when running a Task with Unattended Bot Runner it takes twice as much time that it used to : logging to the machine, downloading dependencies and such takes longer than used, Especialy the moment when one task calls sub-task sor returns from from sub-tasks.I need a clue how to test what is the reason for that issue and check what is causing such long undesigned delays,I would be grateful for Your input,greetings Michal 

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M
24 days ago
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SudineniPartner
asked in Community Edition
Email error

Till last week it is working fine but now while I’m trying to run the bot it is throwing error Error: Either an Outlook account is not setup on your system or the Outlook application can not be found

24010
K
24 days ago
Anna 7996
Anna 7996Member
asked in Developers Forum
Issue with downloading CSV file in document automation

I'm currently working on document automation for invoice processing in enterprise edition. I've successfully completed the extraction step, but I'm encountering an issue when attempting to download a CSV file in the next step.The error message I'm receiving is: "DW_DOWNLOAD_FAILED - Bot deployment / download failed. Please check activity/audit logs for error details."I've verified that the file path is correct, and permissions seem to be set up properly. However, I'm still facing this issue consistently.Could anyone please provide insights or suggestions on what might be causing this error and how to troubleshoot it effectively?

993
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24 days ago
S
Automate the Universe SME
Semih 3318Automate the Universe SME
asked in Developers Forum
I have an excel file which i download from a site. I need to write 1 to every row in a specific column. What is the fastest way?

I can do it in automation anywhere - Excel advanced/basic package with Loop orI can do it with keyboard commands.(simulate keystrokes)But i think it would be better and more time saving if i can do it with excel vba.How to do it in excel vba and using Vbscript package?

436
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Automate the Universe SME
25 days ago
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Spence 6113
asked in Developers Forum
An unknown error happens when I try a bot with the Open Excel command. This is the message: "An unknown error occurred when executing the 'OpenExcel' command. To continue, contact your system administrator." I have excel and path is c drive.

An unknown error happens when I try a bot with the Open Excel command. This is the message: "An unknown error occurred when executing the 'OpenExcel' command. To continue, contact your system administrator." I have excel and path is c drive.

9728
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Automate the Universe SME
25 days ago
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