Automation + AI Product Updates

Hello!We wanted to keep you in the loop: Discovery Bot will officially be sunset in November 2025. That means there will be no new updates, support, or maintenance after this date. If you are an on-premise user, you can continue using Discovery Bot until your license expires. Here’s what you need to know as we wind down Discovery Bot:Support & Updates Until November 2025: Full support, critical fixes, and documentation access will continue until November 2025. Documentation Available: Docs will stay online until May 2025, so feel free to download anything you need! FAQs: Got questions? Our FAQ page has answers.If you’re interested in task mining for automation opportunities, check out Process Discovery – our enhanced, cloud-based solution that we’re excited to keep building for you! Your customer success manager or account team would love to help you learn more. Thanks for your understanding and for being part of our journey as we continue to innovate!

 Hey developers! I'm giving you an inside look at the top 5 new features in Automation Anywhere's .34 release, built to make your automation workflows smoother and more powerful. Whether you're looking to streamline processes or add some serious smarts to your automations, this update has you covered. Take a look below at the top 5 features I am covering, and be sure to check out the video! #5 - Shadow DOM AutomationAt number 5, we have support for automating Shadow DOM elements. If you've worked with modern web apps before, you know how challenging it can be to interact with components encapsulated inside the Shadow DOM. Well, say goodbye to those struggles! With our new Shadow DOM automation capabilities, you can precisely target and control any UI elements living in the shadows. This adds excellent precision, stability, and versatility to your web automations.#4 - Enhanced Child Bot DebuggingNext up at number 4 - major enhancements to child bot debugging. We've significantly improved the debugging experience when working with nested automations and complex workflows. You now have far more control and visibility to troubleshoot issues and resolve them faster. As a developer, solid debugging tools are invaluable!#3 - Schedule a Process AutomationAnd coming in at number 3, we have the new Process Automation Scheduling feature in Automation Anywhere’s .34 release! This update allows you to schedule processes directly from your Control Room, eliminating the need for repetitive manual tasks. By setting processes to run automatically, you’ll increase efficiency, maintain consistency, and reduce errors across operations. With a straightforward setup and role-based permissions, your team can focus on high-value tasks while keeping everything on track in the background.#2 - BPMN to Bot ConversionComing in at number 2 is the ability to generate automations directly from BPMN files. BPMN (Business Process Model and Notation) is the standard for documenting business processes. With this new feature, you can take those visual process diagrams and automatically convert them into Automation’s within your Control Room. No more manually translating between documentation and code - just import and automate. It's a seamless bridge between process modeling and Automation development.#1 - AI Agent StudioAnd finally at number 1 we have...AI Agent Studio! This innovative tool lets you integrate generative AI models directly into your automation workflows. Just connect to cloud services like Amazon Bedrock, OpenAI, or Google and start building intelligent AI-powered agents. You can fine-tune the models, evaluate their performance, closely monitor all AI Interactions, and leverage AI to automate real tasks - all from within the Automation Anywhere control room. Artificial intelligence just became much more automated!There you have it - the top 5 developer features to level-up your automation game with the .34 release. I'm eager for you all to get your hands on these powerful new tools and capabilities. Let me know in the comments which ones you're most looking forward to using!

 The .34 release is here, and it’s packed with game-changing updates that are about to take your automation and AI capabilities to the next level! Whether you’re looking to streamline processes, boost efficiency, or strengthen security and governance, this release has something for everyone. In this blog, you’ll get details on our the top 5 features and learn what our Pathfinder Team experts are most excited about—plus how they can transform the way you work.#5 - Bulk Package Updates for ALL AutomationsManaging thousands of bots and rolling out critical fixes just got a whole lot easier! With the new Bulk Package Update feature, you can now update all your automations in one go—no more manual selections, no more folder digging. Just pick your packages, click ‘Update All Bots,’ and let Automation 360 handle the rest. Whether it’s a critical fix or an enhancement you’ve been waiting for, this feature ensures all your automations are up-to-date with just a few clicks.Get ready to save time and scale your updates effortlessly. It’s automation management made simple! "Updating and maintaining automations has always been a challenge of the Center of Excellence in any Enterprise installation. The ability to update all your company's automations with the bulk update of packages will greatly reduce the CoE's workload for automation maintenance. Whether you manage 100 automations or 10,000 automations, this will save you time and money." - Aaron Gleason, Senior Technical Content Creator #4 - Enterprise Process AutomationTake control of your automations with the Run Now and Schedule Process feature, which lets you kick off processes instantly or schedule them for later—all from one seamless interface. No more building extra shell bots to handle scheduling; this tool makes workflows smoother and more efficient. And with Real-Time RoI Tracking for API Tasks in the CoE Manager, you can now track savings in real-time as API tasks run. Stats like executions and records processed are instantly translated into dollars saved, giving you a clear, interactive view of your return on investment—no spreadsheets required!#3 - AI Agent Studio - Analytics and GovernanceMeet AI Agent Studio's Analytics and Governance, the ultimate tool for ensuring your AI automations are both secure and compliant. Built with CISOs and infosec teams in mind, it enforces AI use policies by flagging violations before code check-ins, aligning with industry standards like NIST's AI framework. With real-time visibility into AI usage via AI Governance widgets, you can track model utilization, token consumption, and identify frequently run automations, simplifying risk management and optimizing performance. Exportable reports make sharing compliance data easy, ensuring a safer and smarter AI environment for your organization. "The new Analytics and Governance features rolling out in this release are going to be a game-changer. Privacy, security and regulatory compliance are the top reasons that many organizations have been hesitant about adopting AI. These new governance capabilities enable organizations to better monitor AI usage patterns, token consumptions, and enforce AI use policies across all of their AI-powered automations." - Micah Smith, VP of Community & Learning #2 - AI Agent Studio - Automations with AIAI Agent Studio Grounded/RAG now allows you to leverage your own data with AWS and GCP's out-of-the-box RAG solutions. Imagine automating complex processes—like reviewing and auditing sales tax on invoices—using the power of Generative AI combined with your data. This new feature not only enhances efficiency but also enables businesses to automate data-heavy tasks while maintaining full control and governance. But that’s not all! Support for API Tasks with AI Skills is now here too, bringing generative AI into your API-based automations. This feature allows customers to create AI-powered agents within API tasks, improving scalability, performance, and cost-efficiency. Whether you're using GenAI to review data or infusing AI into API Tasks, these updates are designed to supercharge your automation efforts and streamline business operations like never before. “I’m really excited about the updates to AI Skill in .34, specifically the Grounded Model and Fine-Tuning functionality. These features let us customize AI models to fit the specific needs of any organization—without starting from scratch. The Grounded Model ensures our AI outputs are accurate and context-aware, drawing on relevant data sources, while the Fine-Tuning gives developers control to tweak and optimize the model based on real-world feedback. For us, that means smarter automations that are not only precise but also adaptable to unique workflows—opening up a ton of possibilities for innovation.“ -Max Cassidy, Senior Pathfinder Program Manager #1 - Autopilot BPMNSay hello to Autopilot BPMN Support—a game-changer for speeding up automation development. Now, you can import BPMN diagrams directly into the control room and let Autopilot automatically convert them into structured automation outlines, complete with processes and tasks. This feature, available with the AI Automators license, eliminates the manual work of building automations from scratch, saving you time and effort. If you’re using BPM tools, this integration makes it easier than ever to turn your business process designs into fully functional automations in no time! “I can’t wait to see the impact of being able to create automations faster with Autopilot BPMN support. BPMNs are fundamental for so many automation programs, and with this new feature, handoffs from business analysts to process developers to be that much faster. BPMN support in Autopilot will also reduce the time that a developer spends translating complex business process documentation into automations. The end result should be a much faster ROI.” - Oli Morris, Principal Developer Evangelist With all these exciting updates in the .34 release, Automation Anywhere is taking your AI and automation capabilities to new heights. Ready to transform how you work? Dive into these innovations and watch your productivity soar! 

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of October 15, your environment will be updated with new package versions, including:AI Skills Recorder WorkdayVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Optimized service operations are paramount to nearly every business, regardless of industry. Whether B2B or B2C, organizations must provide top-tier customer service to their clientele or risk losing business. In today’s market, clients and customers hold service agents to a lofty standard of timeliness, attention to detail, demonstration of knowledge, and unwavering courtesy. However, even agents with the highest expertise and dedication can fall short in the eyes of the customer because traditional support methods slow down solutions and cause backlogs from tedious behind-the-scenes work and disjointed systems. Not to mention, employee morale is significantly impacted by difficulties in accessing relevant information, underscoring the need for a more efficient solution.Enter a Service Operations AI Agent. Available for free in Bot Store, Automation Anywhere designed an out-of-the-box developer solution accelerator that enables you to easily create AI Agents tailored to execute and streamline several service operations workflows such as ticketing, scheduling, product support, and even basic troubleshooting. What is an AI Agent?Let’s quickly take a step back. AI Agents are the third wave of automation capabilities entering the market, so we wouldn’t be surprised if they are still a new concept to you.An AI Agent is a generative AI-powered assistant that combines AI skills with the ability to execute contextual actions. Think: using the power of LLMs and Enterprise Data to prompt AI and then leverage UI or API automation to orchestrate actions across enterprise systems. Wrap that bundle of capabilities up with a neat little bow, and you have yourself an AI Agent. Bot Store Service Operations AI Agent SolutionThe Service Operations AI Agent Solution Accelerator is a pre-built process template embedded with generative AI skills that will allow your business to handle transactions faster and provide better answers to your customers. Seamlessly integrating with existing IT and CRM systems, the agent ensures smooth data flow and enhanced operational performance.So how does it work? Key features of this solution include:Reading and understanding text and documents Grasping intent Looking up solutions in your organization’s knowledge base Prioritizing and routing cases Writing and sending personalized replies Updating every relevant system with case data Leveraging generative AI and automation to resolve issues and presenting staff with data and the best resolution based on company policyWith such powerful features come a wealth of benefits for your business. The Service Operations AI Agent Solution Accelerator is designed to achieve increased efficiency, enhanced customer experience, cost savings, scalability, and proactive problem-solving, making it a transformative tool in modern service operations. Data SecurityAs always, we know company and customer data are a top-of-mind concern when considering deploying solutions with generative AI. Utilizing this solution with the Automation Anywhere platform, we employ data privacy and data security best practices for properly handling customer data, including consent, notice, and regulatory obligations. Risk is continuously assessed through static, dynamic, and network-based vulnerability assessments. SecOps includes third-party compliance audits and accountability with OWASP-compliant penetration testing. Download For Free TodayIf you’re ready to give your service operations a modern transformation, increase efficiency, enhance customer service, and capture cost savings, head over to Bot Store to download this solution accelerator for free. Installation is easy, and in no time, you’ll have access to several pre-built service tasks and prompts to help you accelerate implementation. From Healthcare and Financial Services to Retail and IT, any industry can extract value from this solution accelerator. We hope to hear how you put it to use and revitalize your service operations!

Automation Anywhere has been diligently creating loads of new (and free!) packages to enable our community to harness robust automation capabilities out-of-the-box (check out our review of the latest releases to Bot Store here. However, there are four new cutting-edge connector package releases which include AWS, AZURE, GCP and Automation Anywhere Enterprise Knowledge. Today I want to highlight for you the features of the Azure and Automation Anywhere Enterprise Knowledge Connectors in particular.Powered by retrieval-augmented generation (RAG) technology, the Azure Knowledge Retrieval & Conversation Package and AAI Enterprise Knowledge Package are designed to supercharge the development of AI agents with enhanced capabilities and efficiency through lightning-fast knowledge retrieval. Let’s take a closer look at how these connector packages and RAG technology can seriously benefit your work. What is Retrieval-Augmented Generation Technology?Retrieval-augmented generation, known as RAG, is an AI framework that combines the strengths of traditional information retrieval systems (such as databases) with the capabilities of generative large language models (LLMs). One of the most popular techniques to customize generic LLM models is through RAG, which allows a company to quickly “ground” the LLM to consume and learn specific data, domain knowledge, and business intelligence in order to facilitate knowledge access to complex information.Basically, by filling in the gaps in LLMs, RAG augments the AI’s ability to fetch facts and write text, making it more accurate, reliable, and up-to-date. The result is lightning fast analysis and decision making! Key benefits of both of these Connector PackagesEnhanced accuracy in knowledge retrieval and generation for precise and relevant information delivery. Increased operational efficiency with faster analysis and decision-making while optimizing the user experience. Seamlessly integrate advanced AI capabilities into automations, accelerating development and deployment of intelligent agents across platforms. Azure Knowledge Retrieval & ConversationAs the name suggests, this connector package allows developers to dive into the next generation of Microsoft Azure automation workflows by bringing the retrieve and generate model into the fold.Utilizing OpenAI bolstered by RAG, this Azure connector unlocks the full potential of generative AI, enabling developers to integrate RAG into applications and create intelligent agents—from chatbots and virtual assistants to knowledge retrieval systems—with the capabilities to ingest a slew of document formats and retrieve information with extraordinary accuracy and speed. Get this connector package for free in the Bot Store here. AAI Enterprise Knowledge PackageThe AAI Enterprise Knowledge Package is where you can turn to harness all of the same unparalleled capabilities we detailed with the Azure connector above, except directly from the Automation Anywhere Enterprise Knowledge.Powered by Odin AI, this innovative connector empowers developers to leverage the latest advancements in generative AI technology and integrate RAG models into their applications, enabling them to retrieve and generate information with incomparable accuracy and efficiency. Download this connector package here. Google Knowledge Retrieval & Conversation PackageIf Google is your preferred partner, you can take advantage of this free package to harness Google Cloud Platform’s Vertex AI with RAG. With it, developers can create highly knowledgeable automations for seamless interactions, faster knowledge retrieval and collaboration.This package is excellent for building chatbots, virtual assistants, knowledge retrieval systems, and so much more. Download this package to gain all the tools you need to get started building AI-powered automations.AWS Knowledge Retrieval & Conversation PackageLooking to integrate with AWS Bedrock? We’ve got you covered with this free package. This package harnesses the ease of use and power of AWS Knowledge Bases. That means your developers can build centralized knowledge repositories to access depths of information across domains important to your organization. Through RAG, these agents can not only retrieve relevant information but also generate contextually rich responses — the end result: a better user experience. Get the package here. Put These Connectors To WorkWith the release of these two new connector packages, Automation Anywhere Bot Store now has options available to connect all major LLM providers: Azure, AWS, GCP, and AAI Enterprise Knowledge. That means nothing should be holding you and your team back from tapping into these incredible AI-powered technology resources and taking your automations to the next level. From Finance to HR to Customer Service and beyond, the business process potential is unlimited with these connector packages! We can't wait to see what greatness you create.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of September 16, your environment will be updated with new package versions, including:UI Forms WLMVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of August 12, your environment will be updated with new package versions, including:Mouse Terminal Emulator WLM SalesforceVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

We’re well into the latter half of 2024 and have seen incredible acceleration in the first half of this year regarding generative AI growth and maturity. If you’ve dialed into any of our different monthly or quarterly meetups, you know we’re constantly checking in to keep a pulse on who’s leveraging generative AI and who’s still learning, observing, and ideating before taking the plunge with their first generative AI use case. No matter which side of the coin you fall on, now is a great time to peruse Bot Store for the latest out-of-the-box packages to help you crush your current or future generative AI goals.If you haven’t poked around Bot Store in a while, you’ll surely discover a trove of new packages and automations developed by your industry peers and our own Automation Anywhere team. Today, we want to spotlight for you the latest and greatest packages from Automation Anywhere that—no surprise—all harness generative AI in one way or another for super-intelligent automation capabilities. We’ll give a brief summary and cover the top benefits of each one. And don’t forget - all the packages we’re covering today are free to download and consistently updated as technology evolves!Here are the packages we’ll be spotlighting today:OpenAI Generative AI Package Google Vertex AI Package Knowledge Retrieval & Conversation Packages for 4 major LLMs AI Agent - Service Operations TemplateOpenAI Generative AI PackageBring the power of OpenAI directly into your Automation Anywhere Control Room. This package functions with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers. Whether you're looking to streamline operations or improve customer experience, the simple and intuitive interface of this package empowers you to harness generative AI in your automations without any prior experience—think generating and executing scripts, responding to customer inquiries, continuing conversations just the way you would chat, and more.Top Benefits:Evaluate free form text to gain meaning, tone, and intent Continue conversations just the way you would chat Build meaningful responses to user and customer inquiries Create articles, news reports, dialogue, or summarizations of content Generate code to increase development and delivery timesDownload the OpenAI Generative AI Package here.Google Vertex AI PackageIf Google Cloud is your service provider of choice, this package enables you to seamlessly integrate the power of Google Vertex AI directly into your Automation Anywhere Control Room. Revolutionize task and process automation by leveraging generative AI to generate and execute scripts, provide concise responses to customer inquiries, engage in natural conversations, and more. With this package’s user-friendly setup, designed for effortless initiation, no prior experience with generative AI is necessary to get up and running.Top Benefits:Draft articles, news reports, dialogue, or summarize content Craft meaningful responses to user and customer inquiries Extract important information from unstructured data Provide a fully customizable prompt and the model will generate the requested responseDownload the Google Vertex AI Package here.Google/AWS/Azure/AAI Knowledge Retrieval & Conversation Connector PackagesPowered by retrieval-augmented generation (RAG) technology, Automation Anywhere designed connector packages for the 4 major LLMs to enable developers to dive into the next generation of automation workflows with lightning-fast knowledge retrieval of your own data. RAG augments an LLM’s ability to fetch facts and write text, making it more accurate, reliable, and up-to-date. Integrate RAG into applications and create intelligent agents—from chatbots and virtual assistants to knowledge retrieval systems—with the capabilities to ingest an array of document formats and retrieve information with extraordinary accuracy and speed. Simply download the connector package for your preferred LLM, and you’ll be fully equipped to unlock the full potential of AI-powered automations.Top Benefits:Enhance accuracy in knowledge retrieval and generation with RAG models for precise and relevant information delivery Increase operational efficiency with faster analysis and decision making while optimizing user experience and satisfaction Seamlessly integrate advanced AI capabilities into your automations, accelerating development and deployment of intelligent agents across platformDownload the Knowledge Retrieval & Conversation Connector Package of your choice below:Google Knowledge Retrieval & Conversation Connector Package AWS Knowledge Retrieval & Conversation Connector Package Azure Knowledge Retrieval & Conversation Connector Package AAI Knowledge Retrieval & Conversation Connector PackageAI Agent - Service Operations TemplateThis pre-built process template is designed to help you swiftly deploy an AI Agent. Leverage this blueprint and practical resource to develop a powerful customer service assistant that can automate various service operations tasks such as ticketing, scheduling, and basic troubleshooting. The agent can seamlessly integrate with existing IT and CRM systems and utilizes generative AI to execute routine tasks, make informed decisions, and provide insights through data analysis.Top BenefitsReduce Average Resolution Times and improve Customer Satisfaction by quickly providing fast and accurate answers to your customers. Increase operational efficiency and employee productivity with Automation CoPilot ready to assist employees on high-complexity cases. Seamlessly integrate advanced AI capabilities to ingest complex company knowledge and connect your enterprise systems to orchestrate end-to-end processes.Download the AI Agent - Service Operations Template here.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of July 15, your environment will be updated with new package versions, including:REST Web Service MS 365 Onedrive Document  Automation Extraction GenerativeAI DateTimeVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Buckle up because the .33 release of Automation 360 is here, and it’s packing some seriously cool updates! Whether you’re into automation development, AI integration, or just want to boost your productivity, this release has something for everyone. Here’s a rundown of the top 5 features you can look forward to.#5 - Security, Scale, and GovernanceData security and compliance are critical, and this release amps up both. Features like secure recording, object-based automation for varied access levels, and certificate-based OAuth authentication ensure your automations are not just efficient but also safe and compliant with industry standards.Documentation link with more details about enhanced security, scale, and governance#4 - Advanced DebuggingNo more pulling your hair out over complex automations. The enhanced debugging tools in v.33 simplify troubleshooting to help you spot issues faster and keep your automations running smoothly. Quickly move through and troubleshoot nested automations, use the call stack to track and navigate automation sequences, and adjust variables on the fly to pinpoint and fix issues faster.Documentation link with more details about advanced debugging#3 - Enhanced Automation TemplatesBuilding automations just got easier with pre-defined templates tailored for various tasks like Salesforce report extraction, Zoho sales order creation, and AWS S3 file management. These templates come loaded with best practices, saving you time and ensuring robust automation quality across your organization. Reuse them to streamline your workflows and scale up automation efforts effortlessly.Documentation link with more details about enhanced automation templates#2 - AutopilotNeed to turbocharge your automation initiatives? Autopilot is your go-to feature. It uses generative AI to discover processes, convert them into automations, and track ROI—all with minimal manual intervention. This means faster deployment and quicker returns on your automation investments. As the name implies, it’s automation on autopilot, and it’s a game-changer in helping you accelerate your automation program.Documentation link with more details about Autopilot updates#1 - AI Agent StudioThis is a big one. AI Agent Studio lets you dive into the world of generative AI-powered automation agents. Imagine creating intelligent agents that learn from your data, make decisions, and execute tasks across your enterprise systems—all without needing to be a machine learning expert. It’s like having a supercharged assistant that gets smarter over time. Plus, with integrations across major cloud platforms like AWS, Azure, and Google, you have flexibility and power at your fingertips.Documentation link with more details on AI Agent StudioAnd there you have it—from the groundbreaking AI Agent Studio to the streamlined Autopilot, this release is packed with features to elevate your productivity and efficiency.So, get ready to explore, innovate, and transform your workflows with these powerful new tools. Dive into the details with our documentation links provided for each feature, and let us know how Automation 360 v.33 is making a difference in your automation journey.Cheers to smarter automation and smoother workflows ahead! 

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of June 10, your environment has been updated with new package versions, including:SAP BAPI DA extraction UI Form Recorder Screen Browser Generative AIVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of May 13, your environment will be updated with new package versions, including:UI FormsVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

We're excited to announce the release of Automation 360 .32, packed with groundbreaking features designed to improve your automation workflows. We're always listening to your feedback and striving to up our game to help you tap into the latest and greatest in intelligent automation.Ready to explore what’s new? Let's dive into the top five features of the .32 release. Top 5 Features of the .32 Release:GenAI Enhanced Document Automation: Effortlessly extract table data from various documents.Generative Recorder: Minimize business disruptions and improve dev productivity.GenerativeAI Command Packages for Google Gemini and Open AI Assistant: Low code, plug-and-play access to cutting-edge innovation.Connector Builder and API-Based Automation: Create and customize API-based connector packages with ease.Desktop Automations in Process Composer: Leverage local execution of Bot Tasks in process composer for Automation Co-Pilot users. GenAI Enhanced Document AutomationSay goodbye to tedious manual data extraction from documents. With GenAI enhanced Document Automation, extracting table data from various documents is now effortless. Our integration with GenAI simplifies the extraction process, eliminating the need for complex training or configuration. Enjoy versatile document compatibility and flexible data extraction methods, empowering you to extract valuable insights from contracts, reports, invoices, and more. Generative RecorderEnsure automation resiliency in web-based scenarios with Generative Recorder. This feature significantly improves automation resiliency by adapting to changes in web applications, minimizing business disruptions caused by upgrades or modifications. With Generative Recorder, developers can focus on new automation opportunities, while GenAI recommendations automatically update UI element paths, ensuring seamless automation execution. GenerativeAI Command Packages for Google Gemini and Open AI AssistantUnlock the power of advanced AI models with native command packages for Google Gemini and Open AI Assistant. Seamlessly integrate these AI models into your automation workflows to enhance productivity and drive innovation. With simplified integration and expanded AI automation capabilities, you can leverage AI across various data types, including text, images, audio, video, and code. Connector Builder and API-Based AutomationIntegrate any SaaS app or service with our Connector Builder Tool. Create custom connectors without Java dependencies in minutes, enabling rapid creation and flexible package management. With API-based automation, developers can run API tasks directly from the Control Room, accelerating development timelines and enhancing automation agility. Desktop Automations in Process ComposerExecute automations locally on the desktop of Automation Co-Pilot users, ensuring data compliance and rapid response times for customer service use cases. With desktop activities running in child windows, users can work in parallel without disruption, while process orchestration remains seamlessly integrated within Automation Co-Pilot. Enjoy enhanced data security, time-sensitive automation execution, and a true embedded experience in your preferred web application. Available Now!The Automation 360 .32 release is available now! Want to dive deep into the granular details of the .32 release? Access the full Release Notes here.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of April 15, your environment will be updated with new package versions, including:Advanced Classifier Document Extraction IR Recorder UI FormsVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

 I've been diving into the new features from the .31 release and, honestly, I'm really excited. I always geek out digging into the newest and best capabilities of the Automation Success Platform — and the .31 is bringing the heat 🔥 Below are my top 5 developer features from this release that I believe are game-changers. A more in-depth explanation on these features, check out my video.... and if you want to go EVEN deeper — check out our new .31 release training available on Automation Anywhere University that show you how to use some of this new stuff. Check them out!Without further ado, let’s get to it. #5 - Device Data on Automation Command Center: Know Your Bots Inside OutStarting with number 5, we've got something many of you have been asking for: detailed metrics and reporting data on device utilization. It's a cool addition to the Automation Command Center, giving us the nitty-gritty on device performance. Whether it's online status, bot agent updates, or utilization metrics, this feature is a goldmine for spotting issues or planning your automation schedules more effectively. Make sure your account's permissions are set up right to dive into this data feast!Documentation link with more details on Automation Command Center #4 - Gen AI Package Updates: Unleash CreativityAt number 4, the generative AI package has been souped-up big time. Now supporting a broader range of models from top AI providers, it's like having a Swiss Army knife for Intelligent Automation. Whether you're keeping it cost-effective with simpler tasks or going all out with custom models, the flexibility here is just fantastic. It's a must-check-out for anyone looking to spice up their automation game with some AI flair.Documentation link with more details on the Gen AI Package Updates #3 - Document Automation with Gen AI: Tame the UnstructuredComing in at number 3 are the updates to document automation using Gen AI. This feature basically enables you to have a conversation with your documents, asking for exactly what you need, regardless of the format chaos. With new tricks like RegexExtract, admin controls over service connectors, and advanced training settings, handling unstructured documents like emails, legal filings, and contracts has never been easier. If you haven't dabbled in document automation yet, now's the time!Documentation link with more details on Document Automation #2 - API Tasks: Cloud-Powered Automation FreedomNumber 2 is a personal favorite of mine: API Tasks. This is a game-changer. Imagine executing automations in the cloud, free from the shackles of on-premise infrastructure. Whether you're integrating in real-time through a user interface or processing tasks in the background, the possibilities are endless. Built with a familiar low-code approach, these tasks are perfect for database lookups, CRUD operations via API in an application of choice... you name it. If it's API-driven, API Tasks have you covered. As organizations transition from a task-first architecture for automations to a process-first architecture for automations, these API tasks will become immensely valuable.Documentation link with more details on API Tasks #1 - Co-Pilot for Automators: AI-Driven DevelopmentAnd now, drumroll, please... my top pick from the .31 release is the Co-Pilot for Automators. Yes, it’s here! Think of it as your AI sidekick, ready to transform your process descriptions into ready-to-run automations. Whether you're in the Process Composer or the bot development Workbench, Co-Pilot is there to speed things up, even suggesting the next best action to take. It's built on a proprietary AI model, fueled by decades of automation experience and a treasure trove of anonymous metadata from millions of automation runs. And the best part? It gets smarter with every use, continually refining its capabilities based on your feedback.Documentation link with more details on Co-Pilot for AutomatorsSo, that's the rundown of my top 5 dev features from the .31 release. Each of these brings something unique to the table, making our lives as automation developers that much easier and more exciting. I'm eager to hear your thoughts and see what you all create with these new tools at your disposal.Don't forget to check out the video for a deeper dive into each feature, and hit me up in the comments with your top picks and experiences. Until next time, keep automating and innovating! 

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of February 12, your environment will be updated with new package versions, including:UI Forms Terminal Emulator Sharepoint RecorderVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

 We’ve got some incredible new features with the release of Automation Success Platform .31! With this latest release, you’ll be able to produce intelligent, interoperable automations like never before.As always, we’re listening to your feedback and working to provide the best product and solutions to meet your needs and allow you to harness the latest innovations in intelligent automation. Let's dive into the top 5 features of .31! Automation Co-Pilot for AutomatorsAutomation Co-Pilot for Automators gives automation center-of-excellence leaders and developers the boost they've been looking for. Put generative AI to work for up to a 55% increase in productivity by using natural language to accelerate the build of your automations. Automation Co-Pilot for Automators will automatically create the code you need without having to drag and drop components onto the page. What’s more, as part of this “creation conversation,” Automation Co-Pilot will also suggest the next-best action to add to your automation to level it up beyond what you initially requested—like an auto-complete for your automation. All of this adds up to 55% faster development, 55% more automations, doubling your ROI.  Document Automation Tired of the struggle to extract data from semi-structured invoices? Our latest Document Automation update helps you easily retrieve difficult-to-extract data, like tracking numbers. Watch the demo to see how a professional developer uses this generative AI-powered upgrade to automate finance department processes. Put intelligent document processing (IDP) to work today!  API TasksAre you struggling with slow and inefficient business processes? API Tasks is now available in the .31 release and can enhance speed, efficiency, and user experience. Get near real-time automation responses and significantly improve your business operations today with the latest Automation 360 release.  Comprehensive Automation Coverage for Citrix XenAppsWith .31 the Automation Success Platform supports Citrix XenApp-powered virtualization of end-to-end automation infrastructure including virtualization of the control room. This enables our customers to achieve the necessary standardization and security by hosting the control room and business applications on a centralized Citrix server.  Enhanced Security for Microsoft 365 and Google Workspace AppsWith our OAuth2 centralized token management system, we offer a more secure way of authenticating your apps. Learn how our centralized token management system helps you meet IT and security compliances. Enhance your security posture today with Automation 360.  Available Now!The Automation 360 .31 release is available now! Want to dive deep into the granular details of the .30 release? Access the full Release Notes here. 

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of January 15, your environment will be updated with new package versions, including:MS365 Outlook Generative AI Sharepoint Excel Advanced File Folder Migration Terminal Emulator Recorder UI/Form IRVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

  With October came the rollout of our newest developer release to the Automation Success Platform: v.30. Hopefully, by now, you and your automation team have had a chance to see, test, and put into action some of the sleek updates and highly requested enhancements. But, in case you've been hunkered down with some of your own pressing developments, Automation Anywhere's resident guru, Micah Smith, ranked his top 5 updates from the .30 developer release. We're here to countdown those picks and share all the details on how valuable they can be to you! #5 - New Homepage Widgets, aka: Updates to the Automation Command CenterThe Automation Command Center is a quick-view dashboard with different views based on your role, meaning the widgets and operational automation details you'll see in your dashboard will be tailored to what's relevant to you! If you're a Developer, your dashboard will summarize information like device status, recent automations you've been working on, and a code analysis from our Code Quality Analyzer. On the other hand, if you're an Automation Leader, the dashboard will act as a roll-up of operational metrics such as licenses, device utilization, automation run hours, and recent successful and failed automations. To learn more about these views and the customization options you have, hit the docs portal for some additional details. #4 - OAuth2 Support for the REST API PackageIf you're unfamiliar, Open Authorization 2 (OAuth2) is a standard protocol that enables third-party applications to access users' data without exposing their credentials. Consider it a valet key for your digital accounts that grants OAuth2 a limited-use "key" to perform specific tasks. With OAuth2, you can ensure your processes are efficient and follow best practices for user authentication and data protection, eliminating the need for automators to have access to or storage for credentials. Once the connections are set up using encrypted tokens, any application-specific package or REST action can have access to this authentication, meaning you don't have to worry about how to map several different fields using credential vault values. You set up the connection once, and then you can select it from a list when building out new automations. Now that's textbook "easy peasy!" Find more details here on how to configure OAuth2. #3 Gen AI Dedicated Command PackageAs of today, this newly released package supports OpenAI, Azure OpenAI, Google Vertex AI, Anthropic, and Amazon Bedrock. Moving forward, expect that any new generative AI providers that are supported will have their actions added to this package. In case you missed Micah's previous videos on the decoupling of packages from the core platform, we want to highlight that package updates can happen off release-cycle. So don't be surprised if you log in and discover new capabilities available to you. It's also worth mentioning that if a particular generative AI provider is not consistently returning the results you're looking for, we recommend you consider trying one of the other options we have listed here. In our own experience, we've used OpenAI for some things and Google Vertex AI for others. Not all LLMs are made equal, and exploring which ones give you the best, most consistent results is worth exploring! See more details here on how to set up and use the Gen AI Command Package. #2 Automation TemplatesThis feature request came directly from our user community! If you haven't heard us preach the benefits of building automations with consistency, frankly, you've been living under a rock! Error handling, logging, log management, metrics, and even notifications should all be done the same way across every automation you build. Templates are the no-brainer way to accomplish that. To create a template, start by creating a task bot. Then, rather than clicking save, you'll notice a new dropdown selection in the top right corner that enables you to "Save as Template." Before you do this, however, ensure you've created your template task bot in a dedicated templates folder or common folder since you'll likely create more template variations down the road. Once you save your task bot as a template and check it into public, you can then create new task bots leveraging that template. A big win for time savings and development consistency! Bonus: Micah posted a template on our Automation Anywhere GitHub for you to try - view it here and give it a test run! #1 Gen AI-Powered Document AutomationMicah saved the best for last first! This was another solution our community has been asking for, but was unfortunately out of the realm of possibility before generative AI. We're thrilled to report that you can say goodbye to the headache of unstructured documents that have eluded document automation solutions until now. Using our new generative AI-powered Document Automation, you can set up the field you want to capture within an unstructured document and define the question you want answered within the search query box (e.g. what’s the contract date?). The document will then be parsed, and the generative AI model will provide the answer. But that's not all regarding the new document automation benefits in the .30 release! Some additional features include support for out-of-the-box logistics and supply chain document formats such as bills of lading. A game changer for so many of our customers! Hit the link to learn more about combining the power of generative AI with Document Automation. Honorable MentionThis is not technically part of the product release, but it’s a significant update Micah wanted to be sure to call out to our community. That is - the API Documentation on the docs portal has been completely overhauled and improved. We've made it much easier to understand and visualize than ever before. If you've expressed interest in digging into our Control Room API, this is the best way to start and understand exactly how the API works. You can peruse the API documentation to your heart’s content here. Feedback WelcomeDid one of your favorite features make this list? If not, what would you rank as your top 5? We’d love to hear what features were most important to you! Drop us a line and let us know. Your feedback always helps inform how we move forward to provide the best solutions for our community.  

We’re thrilled to announce that Automation Anywhere and Amazon Web Services (AWS) entered into a multi-year Strategic Collaboration Agreement (SCA). Together, we are collaborating to make AI-powered automation easy, practical, and cost-effective, while ensuring responsible use of this transformative technology. By working together, we’ll empower enterprises to harness the full potential of the Automation Success Platform within their AWS investments.  Automation + Generative AI: A Transformative DuoAutomation combined with Generative AI is promised to reshape industries, enhance productivity, and drive innovation. The collaboration between AWS and Automation Anywhere brings these transformative technologies to your doorstep. Here's what this means for you:Accelerate your automation journey: If you've been considering AI-powered automation but were unsure where to start, this collaboration provides a clear path forward. You can now harness the full breadth of the Automation Success Platform with the support of AWS, enabling you to accelerate your automation journey. Efficiency at its best: With AI-powered automation, you can streamline complex tasks, reduce manual intervention, and optimize processes. This means improved efficiency, reduced operational costs, and the ability to focus on what truly matters — delivering exceptional customer experiences. Uncover new possibilities: The integration of Automation Anywhere with AWS opens the door to a world of possibilities. It allows you to explore innovative ways to enhance your business operations, from customer service to data analysis, all powered by automation and AI.McKinsey research finds that Automation + Generative AI will unlock 30% of all hours worked by 2030. AWS and Automation Anywhere are helping you realize this potential, faster. A Closer Look: First Integration Project Will Drastically Accelerate Handling TimeTo illustrate the real-world impact of this collaboration, let's take a closer look at the first solution we're actively working on with AWS — an integration with Amazon Connect. Imagine service agents who can seamlessly launch intelligent automation directly within Amazon Connect. This integration bridges external applications and personas, enabling service agents to assist customers more efficiently. Here’s a real-world example:Let’s say an insurance provider that uses AWS receives an email request for an insurance quote. Generative AI can process the unstructured email to extract any information that can be helpful in providing a quote. From there, Automation Co-Pilot can intelligently orchestrate data look-up and retrieval in Salesforce and realtor.com before bringing it all back to Amazon Connect for agent review.  Already the agent has streamlined the process and saved time, but there’s more! After the agent reviews the case, they can initiate a quote generation workflow via Automation Co-Pilot. Data across systems gets updated. Then, Generative AI drafts custom emails. The agent can review, edit, and personalize this email to their liking before sending it to the customer. A complex process was simplified into a few simple steps for the agent, helping them boost efficiency. The customer gets a faster response to their inquiry, improving customer satisfaction. Plus, automation can help ensure compliance with regulatory mandates, giving the organization peace of mind. It’s a win for everyone. The results speak for themselves: 100% average handle time acceleration and streamlined complex case resolution.  This is just the beginningThis new partnership marks a significant step toward a future where automation and generative AI are seamlessly integrated into business operations. It empowers businesses to drive efficiency, enhance customer experiences, and explore new horizons of innovation. We look forward to developing targeted, industry-specific solutions that will completely transform the way companies work across their organization. As we embark on this exciting journey, we encourage you to explore our solutions on the AWS Marketplace. The possibilities are endless, and together with AWS and Automation Anywhere, you can be at the forefront of this transformative wave.

Next-generation intelligent automation is rapidly becoming synonymous with generative AI. The value of integrating generative AI into the core capabilities of automation architecture is becoming invaluable to automation programs across the globe. However, as with any emerging technology, smart automators are being careful, methodical, and intentional about gradually and responsibly integrating generative AI to ensure ongoing security compliance, auditability, and maintainability within their organizations.To offer our customers a reliable first step in their journey to integrate automation and generative AI, we have carefully curated three sets of quick-start solutions that will help drive transformative business impact via employee productivity, customer service, and complex document automation. Today, we want to focus on the leading operational area for improvement across industries: customer service.Customer service is the heart of customer experience and success. However, the complexity of orchestrating customer solutions across multiple systems is the crux of customer dissatisfaction. According to the latest Customer Management Practice report, agents spend nearly 70% of the case time gathering information from multiple systems (on average, five different systems!) before resolving the tickets, resulting in a frustrating and substandard average handle time (AHT) for both customers and agents.Before now, the context, semantics, and priority-level of inquiries could not be understood and addressed effectively with existing technology. Now, with Automation Anywhere, automators can responsibly leverage this new technology to accelerate agent productivity and improve customer experience. With the Customer Service Solution Pack, an agent can initiate an AI-powered workflow inside their core work application, such as ServiceNow, SAP, Workday, and more, and streamline their end-to-end process, resulting in a faster resolution, happier customer, and happier employee.IT Help Desk ScenarioLet us take you through an IT Help Desk L1 triage scenario to demonstrate how masterfully this solution package can optimize a customer service process.The as-is manual process requires an agent to sift through multiple complaint tickets and support requests in an inbox. The tickets could run the gamut of cases—from hardware or software issues to unique problems outside of what’s readily available in an organization’s knowledge base. All that to say, it’s an extremely time-consuming process for an agent to decipher each ticket, determine the next steps, reference other systems to find a resolution, record the resolution in the ITSM, and finally respond to the customer. Instead, here is how the Customer Service Solution Package cuts a 24-hour process down to less than 5 minutes:Automation Co-Pilot is embedded into the agent’s primary work application, which for this demo is ServiceNow. The agent will start by initiating an AI-powered ticket processing automation in ServiceNow. Generative AI, in this case, we’re using VertexAI, can translate languages and parse text before handing off the inquiries to an automation. Automation Co-Pilot then sorts the inquiries and delivers them to the agent for review. The agent reviews the inquiries and makes decisions via Co-Pilot embedded in ServiceNow, and the automation updates records and data across systems. Finally, generative AI drafts custom response emails to the customers using additional historical customer data. The gen AI can also collate multiple tickets and resolutions from the same customer into one email response. The agent reviews the email and can change the language, tone, etc, before sending off.Another bonus of using this package is in-depth bot insight reporting. You can understand typical cases by category, language, and more. So much customer service intelligence can be derived in your dashboard!Here are results we’ve observed from customers utilizing this solution package:100% reduction in AHT 100% data accuracy Three times increase in ticket processing capacitySuperior service, accuracy, and ability to scale are the exact wins we want to deliver to our customers! Get Started With This Solution TodayThe Customer Service, Employee Productivity, and Complex Document Automation solution packs are available to download now! Once you download a solution package, you can import the source code into your Control Room to provide your automations with the framework to complete these solutions. You’ll receive step-by-step guidance with each package, and you can access community support through Pathfinder, as well as our A+ accelerator service. We also formed a dedicated Gen AI community, which you can join and get connected to our extended network of global automation experts for additional support.Have more questions? Don’t hesitate to reach out to us—we’re here to help!

During our Q3 User Groups meetings, we announced the launch and availability of Quick-Start Solution Packages. If you haven’t heard about these fantastic, AI-infused tools, here’s what you need to know.Quick-Start Solution Packages, aka Solution Packs, are designed to help you leverage generative AI capabilities in content creation, summarization, and natural language comprehension. Each package includes a set of resources to get you up and running in no time, including pre-configured workflow templates, a solution sandbox, recorded demos, and developer kits.Currently, we’ve developed three tailored solution packs that, based on customer engagement and industry research, address the prime pain areas for organizations across every industry—employee productivity, customer service, and complex document processing. Let’s take a closer look at how each quick-start solution pack can alleviate your tedious tasks and bottlenecks.1. Employee Productivity Solution PackA Harvard Business Review study reported that, because of the increasing complexity of digital work environments, employees spend an average of 9% of their annual time at work swiveling between applications to complete basic tasks. So, it’s no surprise that many customers ask us for tools to optimize and simplify their employees’ work experience, save time on their daily tasks, and democratize automation by leveraging generative AI technology in a safe, controlled manner. With the Employee Productivity Solution Pack, you can give your entire workforce access to automation with generative AI responsibly. We envision this solution pack assisting with common use cases such as internal reporting, time-off requests, help desk requests, work orders, expense reporting, and so much more. Because Automation Co-Pilot embeds directly into web and collaboration apps, your employees can benefit from this pre-configured workflow operating in their primary application to expedite these kinds of daily tasks.2. Customer ServiceAccording to a McKinsey study, customer service is the leading area for operational improvement, with an estimated 40% productivity gain to be captured if an organization implements generative AI. Naturally, we saw a tremendous opportunity for automation + generative AI to drive significant impact in customer service. So, we designed a quick-start solution package to align with use cases encountered by L1 service triage, customer service desks, and customer support. With the Customer Service Solution Pack, an agent can initiate an AI-powered workflow inside their core work application, such as ServiceNow, and streamline their process, resulting in a happier customer and happier employee. Imagine a 100% reduction in average handle time, 100% data accuracy, and three times capacity increase in ticket processing—you can achieve just that with this quick-start solution pack.3. Complex Document ProcessingWith the Complex Document Processing Solution Pack, we have combined generative AI with our innovative Document Automation to help you tackle, as the name alludes, use cases involving complex documents that contain unstructured and semi-structured data. Now, you can quickly extract and process data from contracts, waybills, explanations of benefits, credit reports, bank statements, and more. With applications across every industry, you can leverage this quick-start solution pack to process documents faster, with more accuracy (100% to be exact), and alleviate manual bottlenecks to transform your work into end-to-end process automations.How to get started with a solution packThese are not just concepts! These three solution packs are available to download now! Once you download a solution package, you can import the source code into your Control Room to provide your automations with the framework to complete these solutions. You’ll also receive step-by-step guidance with each package to configure the solutions in your own environment, understand the available API call steps, etc. And finally, you can access community support through Pathfinder, as well as our A+ accelerator service. We also formed a dedicated Gen AI community, which you can join and get connected to our extended network of global automation experts.Best of all, these solution packs are free. So with no cost and a quick implementation, what’s to stop you from streamlining your automations, improving employee experience, and exploring the benefits of generative AI?By the way—we’ve integrated generative AI into a suite of innovative tools on the Automation Success Platform to power-up your intelligent automation efforts even more. Learn more about these gen AI-powered innovations and how you can harness them to transform your business here.More Solution Packs ForthcomingWe won’t be stopping with only these three solution packages. We’re already working to develop and release more quick-start solutions that will address additional pain points we’ve observed across industries. We’d love to hear your feedback on how these solution packs work for you and what other quick-start solutions would benefit your operations!

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. On November 20, your environment will be updated with new package versions, including:Recorder Document Automation Generative AI (AWS Bedrock) Browser Outlook Trigger Process ComposerVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. As of October 20, your environment will be updated with new package versions, including:Recorder Excel Basic Migration AIVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.