Automation + AI Product Updates

We’re thrilled to announce that Automation Anywhere and Amazon Web Services (AWS) entered into a multi-year Strategic Collaboration Agreement (SCA). Together, we are collaborating to make AI-powered automation easy, practical, and cost-effective, while ensuring responsible use of this transformative technology. By working together, we’ll empower enterprises to harness the full potential of the Automation Success Platform within their AWS investments.  Automation + Generative AI: A Transformative DuoAutomation combined with Generative AI is promised to reshape industries, enhance productivity, and drive innovation. The collaboration between AWS and Automation Anywhere brings these transformative technologies to your doorstep. Here's what this means for you:Accelerate your automation journey: If you've been considering AI-powered automation but were unsure where to start, this collaboration provides a clear path forward. You can now harness the full breadth of the Automation Success Platform with the support of AWS, enabling you to accelerate your automation journey. Efficiency at its best: With AI-powered automation, you can streamline complex tasks, reduce manual intervention, and optimize processes. This means improved efficiency, reduced operational costs, and the ability to focus on what truly matters — delivering exceptional customer experiences. Uncover new possibilities: The integration of Automation Anywhere with AWS opens the door to a world of possibilities. It allows you to explore innovative ways to enhance your business operations, from customer service to data analysis, all powered by automation and AI.McKinsey research finds that Automation + Generative AI will unlock 30% of all hours worked by 2030. AWS and Automation Anywhere are helping you realize this potential, faster. A Closer Look: First Integration Project Will Drastically Accelerate Handling TimeTo illustrate the real-world impact of this collaboration, let's take a closer look at the first solution we're actively working on with AWS — an integration with Amazon Connect. Imagine service agents who can seamlessly launch intelligent automation directly within Amazon Connect. This integration bridges external applications and personas, enabling service agents to assist customers more efficiently. Here’s a real-world example:Let’s say an insurance provider that uses AWS receives an email request for an insurance quote. Generative AI can process the unstructured email to extract any information that can be helpful in providing a quote. From there, Automation Co-Pilot can intelligently orchestrate data look-up and retrieval in Salesforce and realtor.com before bringing it all back to Amazon Connect for agent review.  Already the agent has streamlined the process and saved time, but there’s more! After the agent reviews the case, they can initiate a quote generation workflow via Automation Co-Pilot. Data across systems gets updated. Then, Generative AI drafts custom emails. The agent can review, edit, and personalize this email to their liking before sending it to the customer. A complex process was simplified into a few simple steps for the agent, helping them boost efficiency. The customer gets a faster response to their inquiry, improving customer satisfaction. Plus, automation can help ensure compliance with regulatory mandates, giving the organization peace of mind. It’s a win for everyone. The results speak for themselves: 100% average handle time acceleration and streamlined complex case resolution.  This is just the beginningThis new partnership marks a significant step toward a future where automation and generative AI are seamlessly integrated into business operations. It empowers businesses to drive efficiency, enhance customer experiences, and explore new horizons of innovation. We look forward to developing targeted, industry-specific solutions that will completely transform the way companies work across their organization. As we embark on this exciting journey, we encourage you to explore our solutions on the AWS Marketplace. The possibilities are endless, and together with AWS and Automation Anywhere, you can be at the forefront of this transformative wave.

Next-generation intelligent automation is rapidly becoming synonymous with generative AI. The value of integrating generative AI into the core capabilities of automation architecture is becoming invaluable to automation programs across the globe. However, as with any emerging technology, smart automators are being careful, methodical, and intentional about gradually and responsibly integrating generative AI to ensure ongoing security compliance, auditability, and maintainability within their organizations.To offer our customers a reliable first step in their journey to integrate automation and generative AI, we have carefully curated three sets of quick-start solutions that will help drive transformative business impact via employee productivity, customer service, and complex document automation. Today, we want to focus on the leading operational area for improvement across industries: customer service.Customer service is the heart of customer experience and success. However, the complexity of orchestrating customer solutions across multiple systems is the crux of customer dissatisfaction. According to the latest Customer Management Practice report, agents spend nearly 70% of the case time gathering information from multiple systems (on average, five different systems!) before resolving the tickets, resulting in a frustrating and substandard average handle time (AHT) for both customers and agents.Before now, the context, semantics, and priority-level of inquiries could not be understood and addressed effectively with existing technology. Now, with Automation Anywhere, automators can responsibly leverage this new technology to accelerate agent productivity and improve customer experience. With the Customer Service Solution Pack, an agent can initiate an AI-powered workflow inside their core work application, such as ServiceNow, SAP, Workday, and more, and streamline their end-to-end process, resulting in a faster resolution, happier customer, and happier employee.IT Help Desk ScenarioLet us take you through an IT Help Desk L1 triage scenario to demonstrate how masterfully this solution package can optimize a customer service process.The as-is manual process requires an agent to sift through multiple complaint tickets and support requests in an inbox. The tickets could run the gamut of cases—from hardware or software issues to unique problems outside of what’s readily available in an organization’s knowledge base. All that to say, it’s an extremely time-consuming process for an agent to decipher each ticket, determine the next steps, reference other systems to find a resolution, record the resolution in the ITSM, and finally respond to the customer. Instead, here is how the Customer Service Solution Package cuts a 24-hour process down to less than 5 minutes:Automation Co-Pilot is embedded into the agent’s primary work application, which for this demo is ServiceNow. The agent will start by initiating an AI-powered ticket processing automation in ServiceNow. Generative AI, in this case, we’re using VertexAI, can translate languages and parse text before handing off the inquiries to an automation. Automation Co-Pilot then sorts the inquiries and delivers them to the agent for review. The agent reviews the inquiries and makes decisions via Co-Pilot embedded in ServiceNow, and the automation updates records and data across systems. Finally, generative AI drafts custom response emails to the customers using additional historical customer data. The gen AI can also collate multiple tickets and resolutions from the same customer into one email response. The agent reviews the email and can change the language, tone, etc, before sending off.Another bonus of using this package is in-depth bot insight reporting. You can understand typical cases by category, language, and more. So much customer service intelligence can be derived in your dashboard!Here are results we’ve observed from customers utilizing this solution package:100% reduction in AHT 100% data accuracy Three times increase in ticket processing capacitySuperior service, accuracy, and ability to scale are the exact wins we want to deliver to our customers! Get Started With This Solution TodayThe Customer Service, Employee Productivity, and Complex Document Automation solution packs are available to download now! Once you download a solution package, you can import the source code into your Control Room to provide your automations with the framework to complete these solutions. You’ll receive step-by-step guidance with each package, and you can access community support through Pathfinder, as well as our A+ accelerator service. We also formed a dedicated Gen AI community, which you can join and get connected to our extended network of global automation experts for additional support.Have more questions? Don’t hesitate to reach out to us—we’re here to help!

During our Q3 User Groups meetings, we announced the launch and availability of Quick-Start Solution Packages. If you haven’t heard about these fantastic, AI-infused tools, here’s what you need to know.Quick-Start Solution Packages, aka Solution Packs, are designed to help you leverage generative AI capabilities in content creation, summarization, and natural language comprehension. Each package includes a set of resources to get you up and running in no time, including pre-configured workflow templates, a solution sandbox, recorded demos, and developer kits.Currently, we’ve developed three tailored solution packs that, based on customer engagement and industry research, address the prime pain areas for organizations across every industry—employee productivity, customer service, and complex document processing. Let’s take a closer look at how each quick-start solution pack can alleviate your tedious tasks and bottlenecks.1. Employee Productivity Solution PackA Harvard Business Review study reported that, because of the increasing complexity of digital work environments, employees spend an average of 9% of their annual time at work swiveling between applications to complete basic tasks. So, it’s no surprise that many customers ask us for tools to optimize and simplify their employees’ work experience, save time on their daily tasks, and democratize automation by leveraging generative AI technology in a safe, controlled manner. With the Employee Productivity Solution Pack, you can give your entire workforce access to automation with generative AI responsibly. We envision this solution pack assisting with common use cases such as internal reporting, time-off requests, help desk requests, work orders, expense reporting, and so much more. Because Automation Co-Pilot embeds directly into web and collaboration apps, your employees can benefit from this pre-configured workflow operating in their primary application to expedite these kinds of daily tasks.2. Customer ServiceAccording to a McKinsey study, customer service is the leading area for operational improvement, with an estimated 40% productivity gain to be captured if an organization implements generative AI. Naturally, we saw a tremendous opportunity for automation + generative AI to drive significant impact in customer service. So, we designed a quick-start solution package to align with use cases encountered by L1 service triage, customer service desks, and customer support. With the Customer Service Solution Pack, an agent can initiate an AI-powered workflow inside their core work application, such as ServiceNow, and streamline their process, resulting in a happier customer and happier employee. Imagine a 100% reduction in average handle time, 100% data accuracy, and three times capacity increase in ticket processing—you can achieve just that with this quick-start solution pack.3. Complex Document ProcessingWith the Complex Document Processing Solution Pack, we have combined generative AI with our innovative Document Automation to help you tackle, as the name alludes, use cases involving complex documents that contain unstructured and semi-structured data. Now, you can quickly extract and process data from contracts, waybills, explanations of benefits, credit reports, bank statements, and more. With applications across every industry, you can leverage this quick-start solution pack to process documents faster, with more accuracy (100% to be exact), and alleviate manual bottlenecks to transform your work into end-to-end process automations.How to get started with a solution packThese are not just concepts! These three solution packs are available to download now! Once you download a solution package, you can import the source code into your Control Room to provide your automations with the framework to complete these solutions. You’ll also receive step-by-step guidance with each package to configure the solutions in your own environment, understand the available API call steps, etc. And finally, you can access community support through Pathfinder, as well as our A+ accelerator service. We also formed a dedicated Gen AI community, which you can join and get connected to our extended network of global automation experts.Best of all, these solution packs are free. So with no cost and a quick implementation, what’s to stop you from streamlining your automations, improving employee experience, and exploring the benefits of generative AI?By the way—we’ve integrated generative AI into a suite of innovative tools on the Automation Success Platform to power-up your intelligent automation efforts even more. Learn more about these gen AI-powered innovations and how you can harness them to transform your business here.More Solution Packs ForthcomingWe won’t be stopping with only these three solution packages. We’re already working to develop and release more quick-start solutions that will address additional pain points we’ve observed across industries. We’d love to hear your feedback on how these solution packs work for you and what other quick-start solutions would benefit your operations!

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. On November 20, your environment will be updated with new package versions, including:Recorder Document Automation Generative AI (AWS Bedrock) Browser Outlook Trigger Process ComposerVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. As of October 20, your environment will be updated with new package versions, including:Recorder Excel Basic Migration AIVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.

It’s once again time for “What’s New in the Automation Success Platform” as the highly anticipated .30 release has arrived! As always, we’re listening to your feedback and raising the bar to continually provide the best product and solutions to meet your needs and allow you to harness the latest innovations in intelligent automation. In this article, you’ll find the product release notes and all the exciting details on the new .30 release. Let’s take a look at what’s new! Top 5 Features of the .30 Release:Generative AI for Document Automation: Extract data with GenAI from complex and unstructured documents Bring Your Own Generative AI Package: Identify and utilize Large Language Models (LLMs) with ease Developer Experience: Enhance developer experience and improve productivity Process Composer: Orchestrate complex processes spanning multiple users Cybersecurity: Gain peace of mind with fortified enterprise security options Document AutomationWelcome the next generation of Document Automation, now infused with generative AI. This out-of-the-box capability enhances your ability to extract structured, semi-structured, and unstructured document types, solving the problem of labor-intensive and error-prone manual data extraction from free-form text documents. Unlock document data at lightspeed to streamline operations, improve efficiency, and save time and resources.Check out the new Document Automation + GenAI demo here: Bring Your Own GenAI PackageConveniently grouped under the Generative AI command package, you can now natively integrate Large Language Models (LLMs) from hyperscalers, including Google Vertex AI, OpenAI, Azure OpenAI, and Amazon SageMaker. That means saying “goodbye!” to individual RestAPI integrations for each LLM and saying “hello!” to easily summarizing information, extracting information from messy data, and generating communications.Watch the GenAI Integration demo here: Developer ExperienceWe’ve created several tools to enhance the developer experience for citizen and pro developers alike. First, we’ve introduced Automation Templates with which citizen developers can accelerate their work by leveraging a predefined template that suits their use case. Pro developers, on the other hand, can create custom templates to expedite automation development. We also simplified the recording experience to allow developers to initiate recording directly within a business application rather than manually selecting a target window from a list. And, we created personalized views for developers in the Automation Command Center and made getting help easier with in-app access to Pathfinder Community and AAU. All of these features will fuel your developers and unlock effortless scalability and compliance.Take a look at the Developer Experience enhancements demo here:  Process ComposerEliminate complex approval and hand-off workflows by automating multi-user approvals in Process Composer. A dedicated approval task can accept parallel approvals, comments, and custom timeouts to streamline use cases like employee onboarding, invoice reception, expense management, and much more. Optimize operational productivity by decreasing the time between approvals and promptly alerting team members within their application of choice, like Salesforce, ServiceNow, SAP, Teams, or custom web apps.Get a look at a demo of Process Composer here: CybersecurityWe’re pleased to introduce new enterprise security features that allow finely tuned custom user roles to match your organization’s requirements. IT Administrators can now also ensure smooth communication between Control Room-hosted services and external/internal-facing services, even in on-prem deployments, with an active network proxy. Finally, we’ve made OAuth2.0 for SaaS applications available for centralized token lifecycle management and OAuth connections.Get more info about how we’re enhancing enterprise security here: Available Now!The Automation 360 .30 on-prem release is available now, and the Automation 360 cloud will be updated between now and the week of October 23, 2023.Want to dive deep into the granular details of the .30 release? Access the full Release Notes here.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of September 18, your environment will be updated with new package versions, including:Recorder Interactive Forms FTP/SFTP Terminal Emulator Migration Microsoft 365 Outlook Document ExtractionVisit this page to learn about all of the package updates and to get instructions on how to get updated packages.If you’d like to get personalized communications to your inbox on package updates, learn about watching pages.As always, if you have any questions, please reach out to your customer success manager or account representative.

Last year, we announced the release of Automation Co-Pilot, an automation assistant that embeds directly in the applications your teams love—from SAP and Salesforce to Teams, Workday, and more—so users can get automation assistance right in the flow of work. With omni-channel workflow orchestration, Automation Co-Pilot can action across any model, system, and team to get work done efficiently. Automation Co-Pilot UpdateWe’ve given Automation Co-Pilot an uber sophisticated upgrade for business users with AI-powered assistance engineered for automation! Now, Automation Co-Pilot can accelerate team productivity even more by enabling them to action any generative AI use-case across any system, directly in their business apps. From creating and summarizing content to sending emails and providing recommendations, think of Automation Co-Pilot as your on-demand, intelligent automation assistant. Supercharge Productivity with Automation Co-Pilot for Business UsersPutting AI in the hands of business users enables employees to further automate manual work that didn’t seem automatable before, allowing them to shift their focus to more complex problem-solving and strategic work. With use cases across every industry, we’ve seen Automation Co-Pilot + AI help business users make comprehensive data from disparate systems readily available, deploy impactful business solutions in record time, and achieve high-touch customer engagement at scale.Here are some of the smart capabilities of Automation Co-Pilot for Business Users:Embeds directly into business users’ primary application(s) of choice Quickly generates personalized communications using natural language prompts Built-in guardrails adhere to compliance, privacy, and security, and enable human oversightUse Case for Business UsersWhen a flight is delayed, hundreds of passengers are impacted at once, causing an influx of inbound complaints and requests. And when things go wrong, customers expect instant resolution. Without AI and automation, a support agent at an airline company can spend up to 60% of case time just trying to find information.With Automation Co-Pilot + AI, incoming customer emails are analyzed for content, need, and tone. Cases are automatically created in the CRM with all of the pertinent details included. The support agent can view case details and initiate workflows directly in their application via Automation Co-Pilot, which is Salesforce in this case. The support agent can then leverage generative AI to auto-draft a personalized reply to each case that includes an appropriate resolution and tone of empathy and gratitude. The agent can review the draft, make any adjustments, and send to the customer.This seamless process results in a nearly 100% reduction in AHT, increased customer satisfaction, and improved agent experience. Win-win-win!Empower Your Team with Automation Co-Pilot + AIEvery business user, regardless of job function or automation background, can now amplify their impact and harness the power of generative AI to transform conversation into automation. If your workflow isn’t already integrated with Automation Co-Pilot + AI for Business Users, there’s no better time to add this valuable tool to your arsenal.Learn more about Automation Co-Pilot for Business Users by watching a replay of our June 1 Automation + AI event, or request a demo from your account rep to see how your organization can put Automation Co-Pilot for Business Users to work.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of Aug 14, your environment will be updated with new package versions, including:Recorder SharePoint SOAP Web Service SAP DatabaseTo get additional information about all of the package updates and to get instructions on how to get updated packages go to this page.As always, if you have any questions, please reach out to your customer success manager or account representative.

 In case you’re not familiar, Automation Co-Pilot for Business Users is an automation assistant that embeds into any application (think Salesforce, SAP, Workday, etc.) and can action across any model, system, and team, so users can efficiently leverage automation assistance right in their normal flow of work.Now, we’ve given Automation Co-Pilot a major upgrade with AI-powered technology to accelerate team productivity even more by enabling them to action any generative AI use case across any system, from creating and summarizing content to sending emails and providing recommendations. Ease The Manual Workload in HealthcareFor the healthcare industry in particular, administrative work is a massive burden for providers and one of many factors that drive healthcare costs so high. With the new Automation Co-Pilot AI abilities, healthcare organizations can streamline many administrative processes, from data processing and entry, to clinical decision support, to patient instruction and engagement. In fact, we’ve observed a 55% increase in productivity from organizations across various industries who have leveraged this new AI upgrade. Automation Co-Pilot for Business Users in HealthcareLet’s dive into a quick use case example to demonstrate how healthcare organizations can use Automation Co-Pilot for Business Users to generate after-visit summaries with generative AI, saving physicians hours of time.A doctor regularly has to spend anywhere from 30 minutes to 2 hours drafting an after-visit summary for each and every patient they see on a given day. Doctors and their staff can reclaim that time by embedding Automation Co-Pilot directly into their existing electronic health record (EHR) system and running an automation in these simple steps:The doctor goes into their EHR system and launches the Automation Co-Pilot to create an after-visit summary. Automation Co-Pilot retrieves pertinent patient information from a range of sources, including lab results, diagnoses, and medications from numerous hospital systems and applications, and brings them into the EHR. With the power of generative AI, it is even able to extract complex data from unstructured documents, such as lab results reports, while also keeping a human-in-the-loop to handle and validate any exceptions. After all data is imported and populated into an after-visit summary, the doctor simply needs to review the summary and can easily add in their final recommendations to the patient for any follow-up matters. Automation Co-Pilot can then automatically upload this summary to the patient portal and send any prescriptions to the pharmacy on file.Automation Co-Pilot also serves as a built-in guardrail to remove any personal health information (PHI) data to ensure responsible use of this technology and support adherence to healthcare regulations. Put Automation Co-Pilot to Work for YouPutting AI in the hands of business users enables healthcare providers and employees to further automate tedious manual work that didn’t seem automatable before, saving valuable time and improving patient care. Learn how you can apply Automation Co-Pilot + AI in your organization by requesting a demo today! Harness the power of generative AI to transform your workflow and gain a competitive edge for your organization.

Your AI-Powered Assistant for Automation DevelopmentLast year, we introduced Automation Co-Pilot to help business teams put automation to work in the applications they use every day. We’ve been hard at work to give professional and citizen developers the assistant they deserve, embedded within their. Now, with Automation Co-Pilot for Automators, you get an assistant embedded in the builder experience, powered to generative AI.Accelerate Automation Building with Automation Co-Pilot for AutomatorsWith this update, automation developers can achieve a 55% increase in productivity. Using natural language to accelerate the build of your automations, Automation Co-Pilot for Automators will automatically create the code you need without having to drag and drop components onto the page. What’s more, as part of this “creation conversation,” Automation Co-Pilot will also suggest a next-best-action to add to your automation as a way to level it up beyond what you initially requested—like an auto-complete for your automation. All of this adds up to 55% faster development, 55% more automations, and thereby doubles your ROI.To recap - some of the standout capabilities of Automation Co-Pilot for Automators are:Quickly generate new process automations using natural language prompts Offers suggestions for additional actions to make every automation even better Built-in governance allows you to set code guidelines and require reviews for every new automation before it goes live Sets limits on what teams can and cannot do with automation and generative AI, keeping them focused on the tasks that matter most Available when you need it and can be put away when you don’t - right in the builder experienceEmpower Your Team with Automation Co-Pilot for AutomatorsAs the world wrestles with how and when to tap into generative AI, automators who harness AI faster will create a competitive edge for not only their organization, but also for themselves. Automation Co-Pilot for Automators can transform workflows across every industry, so if you aren’t already integrated with Co-Pilot, you should put it to work as quickly as possible!Learn more about Automation Co-Pilot for Automation Developers by watching a replay of our June 1 Automation + AI event, or sign up for a preview now to see how your organization can put Automation Co-Pilot for Automators to work.

Customer success and trust continue to be our #1 priority here at Automation Anywhere, and we’re dedicated to keeping you updated on the latest enhancements to your environment. During the week of July 17, your environment will be updated with new package versions, including:Browser DA Excel advanced Microsoft 365 Outlook Generative AI Microsoft 365 Excel Google Sheets Many additional packagesTo get additional information about all package updates, and to get instructions on how to get updated packages, click here.As always, if you have any questions, please reach out to your customer success manager or account representative.

 Welcome to another edition of “What’s New in the Automation Success Platform!” We’re excited to introduce the latest release of our intelligent automation platform, A.29 - helping you scale your automation program with enhancements that enable automation lifecycle management , enterprise governance and much more. The product release notes and information you need for .29 are all right here, all in one place! Check out what’s new: Release Notes  Product Demos           Automation Command Center          CoE Manager Plus                Process Discovery Flow Graph            Pop-Up Handler   ​​​​​​​   Code Analysis   

Earlier this month we announced Automation Anywhere’s expanded partnership with Google Cloud to bring together Generative AI and Intelligent Automation. Now, we’re here to let you know an all new Google Vertex AI Package is available for free in Bot Store! This state-of-the-art package brings the power of Google Vertex AI's advanced generative AI technology directly to your Automation Anywhere Control Room.If you’re not familiar with Google Vertex AI—it’s a machine learning (ML) platform that enables developers to train and deploy ML models and AI applications. Vertex AI leverages Google’s large language models as a powerful generative AI interface in our vast Automation Command library.Integration is as easy as downloading the package and following the quick install instructions. This package can revolutionize your task and process automation, and provides the ideal solution to optimize operations, save time, and elevate overall customer experience and satisfaction.A few of its top capabilities are:Drafting articles, news reports, dialogue, or summarizations of content Building meaningful responses to user and customer inquiries Provide a fully customizable prompt, and the model will generate the requested responseEven if you have no prior AI expertise, you can easily unlock the future of AI-powered automation by integrating the Google Vertex AI Automation Anywhere package into your environment. Don’t wait any longer to harness the potential of this cutting-edge tool in your automation program—get your own Google Vertex AI Package downloaded for free today!

Customer Success and Trust continue to be our #1 priority. Automation Success Platform v.28 release has been updated to include a critical security fix in Automation Success Platform Control Room.For Automation Success Platform On-Premises customers we strongly recommend updating to the latest release build. You can find the updated build on the downloads page on Support Portal until the newer release is available. Automation 360 v.28 cloud is updated with this build and no action required for cloud customers.For more information on this build, please refer to the KB article and Release notes.If you have any questions about this release, please reach out to your customer success manager or account representative.

If your organization is laser-focused on improving productivity, it’s not alone. “Do more with less” is the new imperative of 2023 and beyond as organizations across the globe are working to address lagging productivity. During our June 1 event, Automation + AI: Live, our team dug into the massive impact that generative AI and automation can have on productivity across industries through the Automation Success Platform that’s now available at your fingertips. With generative AI and automation technologies, companies can streamline processes, optimize resources, and achieve more with less. This event was packed full of information and inspiration about how companies across the globe are planning to put AI to work safely and responsibly with automation. If you missed the live event, you can watch the recording now.  5 event highlights you’ll want to knowWe’ve infused AI across the entire Automation Success PlatformAs an automation professional, you can imagine the impact of powering your automations with AI. The synergy between generative AI and automation technology enables organizations to unlock new levels of creativity and productivity through every part of the business. With the Automation Success Platform, you can get started fast with out-of-the-box models tailored to your business. Automation Anywhere has partnered with leading technology vendors like Google with Vertex AI, Amazon with Bedrock, and partners like Anthropic and Nvidia, giving you choice and flexibility. Automation Co-Pilot + Generative AI for Business Users is now availableTurbo charge team productivity with Automation Co-Pilot, now powered by generative AI. Embedded in any web application, Automation Co-Pilot enables business users to access gen AI and automation across functions with unparalleled speed and efficiency. From creating and summarizing content to sending emails and providing recommendations, the possibilities are endless! You can get to know the Automation Co-Pilot by requesting a custom demo. Get a preview of Automation Co-Pilot for Automators in JulyWhether you’re a professional developer or a business user, if you’re building automations, you will soon be able to use generative AI to build automations 55% faster using natural language conversations with Automation Co-Pilot. Whether you’re tackling a very simple task or the most complex end-to-end workflow, you’ll have your own generative AI-powered assistant to help you. With flexibility to choose and change your large language model (LLM) as needed, you can fine-tune your automations to meet evolving demands from your organization. That backlog of automation requests you’ve got? Considered it handled. Join the waitlist for Automation Co-Pilot for Automators. Generative AI powered Document Automation Coming in Q3If you’re using Document Automation in your organization now, imagine how many more types of documents you’ll be able to automate in the near future. With generative AI, you can soon quickly understand, extract and summarize a new universe of documents, from contracts, waybills, to lab reports and insurance forms. Available in Q3 of this year, you’ll soon be able to automate more unstructured, semi-structured and structured documents. That means you’ll be able to unlock more data than ever before. Ensuring safety and securityWhether sanctioned by your organization or not, it's likely many of your team members are exploring generative AI to help them do their work. It’s a tricky time for organizations as they navigate how to create proper guardrails to ensure security, protect data, and maintain compliance. We take this incredibly seriously, and that’s why we’re only integrating with the enterprise versions of the foundational LLMs from Google, Amazon AWS, and Azure OpenAI, which do not use your business data for training, so you maintain full control over your data. We hope you were able to make the live event, but if not, now’s your chance to tune in to the recording to catch all the details on how we’re helping you lead the way in the automation + generative AI frontier.  

Leading the way in the new AI + Automation FrontierGenerative AI has taken the world by storm, and when powered by automation, it’s poised to revolutionize the way we work so teams like yours can make greater impact to your business. As you look to the power of generative AI in combination with the work you automate, you now have the power to unlock productivity in a way your business has never experienced. Since you’re part of the Pathfinder Community, we want to help you lead your organization into this new frontier. This guide is intended to be your resource for finding and using information, insights and applications of generative AI with intelligent automation. As we gather new resources from the team here at Automation Anywhere, our MVPs and you, our community members, we’ll update this guide. Generative AI + the Automation Success Platform 📣Harnessing the power of generative AI across the Automation Success PlatformOn June 1, Automation Anywhere announced how it will put generative AI into action. Get a recap of the event, and details on how and when you’ll be able to use AI in your automations. 🔌 OpenAI Generative AI PackageThe latest release of OpenAI Generative AI package is now available for free. Learn more about it in this blog post and then head to Bot Store to get started! 🔌 Google Vertex AI PackageNew! The Google Vertex AI Package is now available. Head to Bot Store to get started for free!Stay tuned for more updates on additional generative AI packages coming soon! Information, Insights and Applications 🔈Your AI + Automation Playlist Save this playlist to get notifications about new videos on AI and automation. The playlist is already stocked with excellent interviews, product demos and bot builds... and there’s a ton yet to come. Be the first to watch and learn about the power of generative AI and intelligent automation as you take flight with our generative AI packages.💡Understanding generative AI and its power with automationHow generative AI and automation are poised to change every company The range of new use cases and accessibility that generative AI enables will drastically increase automation and hence worker productivity across enterprises. This blog examines the three categories of use cases where generative AI and automation combine to transform work. Generative #AI: Changing How We Think About Work Where are companies leveraging Generative AI solutions like ChatGPT right now, and how are they planning to use it in the near and long term? Listen to this on-demand session with Ted Shelton, Expert Partner at Bain & Company as he discusses how companies are redesigning business processes and workflows with the power of AI and intelligent automation. Ted provides tremendous insights on the automation-first mindset and what the future of work looks like with an "augmented workforce." Generative AI & automation: what will you automate? With Generative AI tools making headlines around the globe, the question is how should we utilize them? We believe the combination of automation and generative AI is the answer to unlocking its full potential.  Putting Google Vertex AI to work Tom Garland, senior vice president of Corporate Development at Automation Anywhere, shares his perspective and excitement about Automation Anywhere’s partnership with Google, and what it means for the democratization of access to AI. When it Comes to AI, Platforms Matter AI’s value continues to be unlocked in newer and yet more unexpected ways, which is another reason for enterprises to start integrating it with their processes and workflows and begin to learn. Automation Anywhere offers an automation platform that gives you the flexibility of choice, so you’re always prepared for the next wave of innovation in AI. Creating a culture of innovation around Automation & AI The widespread adoption of generative AI is set to provide significant productivity benefits and change the way we work forever, but not without disruption. It is more important than ever for organizations to adapt and create a culture of innovation to succeed & thrive. Listen in to this conversation on creating an innovation culture around automation and AI with Sunil S. Ranka, Founder of Predikly. Major predictions for automation and AI Tomorrow is right around the corner. Even though automation is already powering enterprises ahead of competitors, it’s poised to dramatically increase the efficiency of those that take advantage of its capabilities. Get five predictions for what enterprises can expect from automation over the coming months and years in this infographic. ChatGPT: A double-edged sword in reducing healthcare disparity In healthcare, ChatGPT can work hand in hand with Robotic Process Automation (RPA) to streamline processes, reduce errors, and improve patient outcomes. How do they synergize? ChatGPT is the brain, and RPA is the arms and legs. In this article, we will explore how ChatGPT can work with software automation to create a more efficient, effective, and sustainable healthcare system.💫Use Case InspirationGenerative AI around the globe: Use cases from the community Top generative AI use cases in IT and beyond Using OpenAI and #ChatGPT in the Automation Success Platform to Handle Customer Service Complaints Three steps to accelerate your cash flow with AI-powered automation Infographic: 7 practical use cases for generative AI Top Generative AI use cases from the lens of the CIO The potential for generative AI in finance ChatGPT and RPA: Automating thought and action in healthcare🚀Insights from the Pathfinder CommunityJoin the Generative AI Group to get industry insights, tips and tricks, and to be part of the community leading the way forward with generative AI and automation. Transforming Unstructured Data into Structured Data with Automation Anywhere's ChatGPT Package by MVP Azhar Hossain explains how using the ChatGPT model with Automation Anywhere's ChatGPT package can help organizations convert unstructured data into structured data using ticket descriptions as an example. Generative AI Ask Me Anything: As part of the 1st Annual Pathfinder Community Space Camp & Generative AI Showcase, Peter White and Pratyush Garikapati, Automation Anywhere’s own experts on emerging technology shared valuable knowledge on generative AI as they addressed questions live from our Pathfinder community. Here’s a full recap of the Generative AI Ask Me Anything. Bot Games Season 4: AI Edition: Ready to get hands on with automation and generative AI? We’ve got three new challenges for you to showcase not only your Automation building abilities but also your proficiency in crafting well-designed prompts of generative AI models that elicit the desired responses in the appropriate format. Challenge #1: This healthcare-themed challenge will get you thinking creatively about how to standardize a report-generation process. Challenge #2: Shift your mind to manufacturing and take on a new challenge using generative AI to enhance and improve existing data. Challenge #3: In this final challenge, you’re using generative AI to enhance automation resilience for a financial services company. Optimizing Your Generative AI Prompts Writing prompts that deliver the results you want is a skill in itself, and we’ve got tips to help you improve how you prompt generative AI tools. Plus, join in the conversation with your own tips or questions.➡Future ResourcesGenerative AI is a colossal shift for everyone and every company, and we’re committed to helping you find success in this new frontier. As we roll out new generative AI innovation with the Automation Success Platform, we’ll also produce resources to help you harness the power of AI with intelligent automation.

If you’re not already exploring the possibilities of leveraging Generative AI in your automation program—what are you waiting for? If the answer is because you don’t have the right tools, we have a solution for you! Automation Anywhere integrates with OpenAI’s ChatGPT Enterprise version out of the box via our OpenAI Generative AI Bot Store Package!This free cutting-edge Bot Store package brings the power of OpenAI's advanced Generative AI technology directly to the Automation Success Platform, and functions with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers.Integration is super simple. This video tutorial will walk you through the initial package setup to get hands-on experience building a test automation using ChatGPT in only 15 minutes.  Customers are already designing solutions combining Generative AI with our Automation Success Platform's capabilities. They have used parsing, understanding, and action capabilities to automate end-to-end, long-running (sometimes continuously running) processes. In one such case, our customer has forecast they will be able to reduce costs and time by 90% when processing user applications!Some of the top benefits of the package include:Accessing Generative AI-powered automation directly in users’ favorite apps Evaluating free-form text to gain meaning, tone, and intent Building personalized responses to user and customer inquiries Creating articles, news reports, dialogue, or summarizations of content Generating code to increase development and delivery timesThere are a bounty of powerful use cases helping our customers cope with the mountain of unstructured information that their organizations process, whether it be email communications, documents, or knowledge repositories. Furthermore, with an automated flow combining our Document Automation—which uses pre-trained domain-specific models to extract semantics and ChatGPT—it is possible to extract and act on the specific information needed rather than struggle with inconsistent patterns to find the right information. This combination will get even more powerful with more multi-modal models like GPT-4.Eager to put this OpenAI package to work? Test drive its potential and discover its intuitive capabilities with our latest Bot Games Season 4 AI-driven challenges! Find them all here: Bot Games HQ

You’ve Arrived at Bot Games Season 4 - AI Edition! You’ve arrived at our third and final challenge of Bot Games Season 4 - AI Edition! Who doesn’t love some friendly competition? We're challenging you to showcase not only your automation building abilities, but also your proficiency in crafting well-designed prompts of generative AI models that elicit the desired responses in the appropriate format. The spotlight is on the potential of Generative AI, and we're excited to witness how you can harness that power to develop integrated automation solutions. So get ready to flex your creative muscles and show us what you've got.New to Bot Games? Bot Games is a global competition that challenges developers to build automations that can solve realistic business challenges in free-to-use, scored, and timed environments. Head to our Bot Games HQ here for more information. Challenge #3 Introduction You’re almost to the finish line! For the final use case challenge, we’re aiming to showcase how a Generative AI model can enhance automation resilience. When target applications are updated, the object paths for elements may change, requiring updates to the corresponding automations. By utilizing a Generative AI provider like ChatGPT (or any other provider of your choosing), we can input the source code of a web page and request object paths for all the necessary elements. These paths can then be used to automate interactions with the web page.For more details and tips to get started, visit the Challenge #3 Use Case page. Challenge #3 ObjectiveA financial services company called Spacely wants to add details of its corporate customers to a new Saas-based customer relationship management system (CRM). Because it's an application they subscribe to and don't own, updates to the application can come without warning - making automating data entry challenging.Download the spreadsheet from the challenge page and enter each customer's information. Click 'Add' after entering each customer's details to commit them to the CRM and 'Submit' once all customers have been entered. Be careful, sometimes their CRM intake interface changes without warning! RulesUse Generative AI to keep your automation running! Identify the object path for each element as changes to the application occur to ensure your automation can continue entering the corresponding data. Challenge #3 TipsThe quality of your prompts determine the quality of the responses you can expect to receive from ChatGPT. Spend some time optimizing/refining your prompts if you aren’t getting the results you expect. Furthermore, you may need to actually get more specific with your prompts - telling ChatGPT exactly what you’re looking for as far as a response. We’ll share with you the exact prompt we used in the solution tutorial. Challenge #3 Solution Tutorial The OpenAI Generative AI Package is really the brains behind this build (or at least it should be if you built it how we intended 😜). It can work with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers to enable your automation to prompt and receive responses from these Large Language Models (LLMs). In the case of this challenge, we’re sending ChatGPT some of the source code of our page, and asking it to identify the DOMXPaths associated with the fields we’re targeting.View the full solution tutorial video here and get more details on the various packages and approaches that can be utilized to solve this challenge. Bot Games Season 4 Wrap Up The future is here, and it is automated. Bot Games Season 4 showed us all a glimpse into what's possible when human creativity combines with artificial intelligence. The ingenuity of the participants brought generative AI and automation into harmonic convergence, accomplishing together what neither could do alone.Did you miss the chance to tackle either of the first two challenges? You can access all 3 challenges, as well as solution tutorials, from our Bot Games HQ.Our deepest thanks to everyone who joined us on this journey of discovery. You are the pioneers charting the course for organizations ready to embrace the full power of integrated automation. The bots you built this season are more than code and automations—they are the precursors of an automated future where intelligent software lifts us up and helps humankind achieve our greatest ambitions.If you weren’t able to join the competition in real time this season, the challenges will remain open for you to take on when time allows. These are great developmental activities to do together with your team and explore different approaches to reach the best solution for your program.

You’ve Arrived at Bot Games Season 4 - AI Edition! Welcome to the first challenge of Bot Games Season 4 - AI Edition! Who doesn’t love some friendly competition? We're challenging you to showcase not only your automation building abilities, but also your proficiency in crafting well-designed prompts of generative AI models that elicit the desired responses in the appropriate format. The spotlight is on the potential of Generative AI, and we're excited to witness how you can harness that power to develop integrated automation solutions. So get ready to flex your creative muscles and show us what you've got.New to Bot Games? Bot Games is a global competition that challenges developers to build automations that can solve realistic business challenges in free-to-use, scored, and timed environments. Head to our Bot Games HQ here for more information. Challenge #2 Introduction Glad to see you back for the second challenge of Bot Games Season 4 - AI Edition! Our objective this time is to showcase how a Generative AI model can enhance and improve existing data in the manufacturing industry. It's important to note that Generative AI isn't limited to solving complex problems, but can also handle simple and routine tasks with ease.For more details and tips to get started, visit the Challenge #2 Use Case page. Challenge #2 Objective A manufacturing company, Genexit International, has received a list of orders and intends to ship them with tracking numbers. For each PO listed on the challenge page, look up the corresponding information in the ProcureEase purchase order lookup application and generate the tracking number using the ShipGlobe Tracking Number Generator application. Then select the Shipping Type (based on the rules below) and submit the form.Shipping Type should be determined based on the following criteria: for orders with a value of $300 or less, Ground Shipping should be chosen, and for orders with a value of $600 or greater, Express Plus should be selected. Otherwise, Express should be the default option. Rules Use the Generative AI provider of your choice (ChatGPT, for example) to get the full state name for the state code mentioned in the ProcureEase purchase order lookup application. For example, if the state code for PO number 99-771-9626 is TX, pass the state code TX to ChatGPT and ask for the full state name. Then, parse the response from the model and use the state name in the ShipGlobe tracking number generator application to proceed with generating the tracking number. Challenge #2 Tips ChatGPT can respond back in different formats. Try phrasing prompts in different ways to see how the response varies. Be specific about the values for which you are looking and the format in which you want the response. You have the option to either get the full state names for all states in the US from ChatGPT at once or to invoke ChatGPT for each state code associated with a PO. The choice is yours! Challenge #2 Solution Tutorial While Generative AI is often touted as a solution for complex problems, its potential goes far beyond that. The technology has shown great promise in simplifying routine tasks, streamlining processes, and improving efficiency. In this use case, we can envision how we could use data from the model to fix/perfect the data we already have. By using Generative AI for such routine operations, businesses can focus on other aspects of their operations, such as strategy and innovation.As AI technology continues to evolve, we can expect to see even more applications of Generative AI to optimize workflows, reduce errors, and drive greater success. By embracing these advancements, businesses can stay ahead of the curve and continue to innovate and grow.Using the cutting-edge OpenAI Generative AI Package brings the power of OpenAI's advanced generative AI technology directly to the Automation Success Platform. It functions with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers. Check out this link to learn more about this package and its capabilities.The process of creating an automation can be an insightful learning experience. You can experiment with various packages or actions to complete the task and observe how these changes affect the automation's processing time, accuracy, and stability. Finding innovative ways to solve the same problem can also lead to greater efficiency and productivity in your work. Moreover, experimenting with different approaches can help you develop a deeper understanding of the tools and technologies with which you are working.View the full solution tutorial video here and get more details on the various packages and approaches that can be utilized to solve this challenge.

You’ve Arrived at Bot Games Season 4 - AI Edition! Welcome to the first challenge of Bot Games Season 4 - AI Edition! Who doesn’t love some friendly competition? We're challenging you to showcase not only your automation building abilities, but also your proficiency in crafting well-designed prompts of generative AI models that elicit the desired responses in the appropriate format. The spotlight is on the potential of Generative AI, and we're excited to witness how you can harness that power to develop integrated automation solutions. So get ready to flex your creative muscles and show us what you've got.New to Bot Games? Bot Games is a global competition that challenges developers to build automations that can solve realistic business challenges in free-to-use, scored, and timed environments. Head to our Bot Games HQ here for more information. Challenge #1 Introduction It's time to get your creative juices flowing and reimagine the way you've previously thought about automation! Our first challenge is a forward-looking use case based in the healthcare industry that demonstrates the power of integrating Generative AI within the Automation Success Platform using strictly fake data. If you are considering automating use cases that contain actual PHI or PII with Generative AI, please consult your legal team before proceeding.For more details and tips to get started, visit the Challenge #1 Use Case page. Challenge #1 Objective A healthcare company, Medikorps, provides treatment for a wide variety of patient conditions and wants to standardize its report-generation process. Once a patient visits with a doctor, the doctor analyzes the patient and shares his/her notes about the patient's condition along with prescribed medications if needed. The doctor then sends an email to the medical assistant to generate a medical report to be shared with the patient. As the healthcare facility receives a large number of patients every day, generating reports has become a bottleneck. Therefore, the facility intends to implement an automation solution to streamline the process. Rules Your automation should launch the challenge page, then launch the mailbox from the challenge page, as both are interlinked. Then, send the information in the doctor's notes to a Generative AI provider of your choosing (ChatGPT for example) to extract the required details in a format that can be easily interpreted by the automation.The mailbox will have 10 emails in total, of which only a few will be unread. Data needs to be extracted only from the unread emails to be entered into the report generation application. Note that the unread emails will change every time you open the mailbox.You should select the 'Medication Prescribed' checkbox only if the doctor has prescribed any medication. Challenge #1 TipsChatGPT can respond back in different formats. Try phrasing prompts in different ways to see how the response varies. Be specific about the values for which you are looking and the format in which you want the response. If you plan to use JSON format, this video on how to parse JSON using the JSON package is available. Challenge #1 Solution Tutorial An effective way to incorporate Generative AI into intelligent automation is to extract and summarize data into a standardized format. Generative AI can be utilized to extract specific information from long-form unstructured text, which your automations can then leverage to automate complex end-to-end workflows. This technique can be highly beneficial in various domains, such as extracting information from legal documents, research papers, and other documents with unstructured data. By implementing Generative AI with automation, you can improve the accuracy and efficiency of your workflows, while reducing manual labor and minimizing errors. With the vast amount of unstructured data that exists today, the potential for this approach is virtually limitless.Using the cutting-edge OpenAI Generative AI Package brings the power of OpenAI's advanced generative AI technology directly to the Automation Success Platform. It functions with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers. Check out this link to learn more about this package and its capabilities.Also, one of the enjoyable aspects of building automations is discovering the various methods of solving the same problem. You can try using different packages or actions to complete the challenge and observe how those changes affect your automation’s processing time, accuracy, and stability.View the full solution tutorial video here and get more details on the various packages and approaches that can be utilized to solve this challenge. 

As part of the 1st Annual Pathfinder Community Space Camp & Generative AI Showcase, we hosted live sessions with Community MVPs and industry experts to share the latest developments in intelligent automation—especially Generative AI! In this session we were joined by Peter White, SVP Product, and Pratyush Garikapati, Director, Product Management, to provide valuable knowledge and help answer insightful questions LIVE from our community.  This session was truly community-led, with questions directly from our Pathfinder community driving the conversation. Thank you to all our members who contributed such important, thoughtful questions! Unlock key session takeaways:   

Welcome to another edition of ‘What’s New in the Automation Success Platform!  I’m excited to introduce the latest release of our intelligent automation platform, v.28 - enhancing automation for everyone. The product release notes and information you need for v.28 are all right here, all in one place! Check out what’s new: CoE Manager   Document Automation & Google Doc AI  Automation Co-Pilot & Microsoft Teams  Developer Enhancements  Workday & Service Now Command Packages   ADDITIONAL RESOURCES:  What’s New Blog What’s New in A.28 Webinar    

Customer trust is our #1 priority. Automation Success Platform v.28 on-premises is now generally available. You can find the latest release on the downloads page in the Support Portal. Automation 360 Cloud will be updated from April 12th through the week of April 24th.This release empowers you to prioritize and scale your automation programs and enhance employee productivity. Top features include enhancements for Automation Leaders to track ROI across the automation programs; new developer productivity features including next-generation recorder and advanced search and replace; enhance employee productivity with the availability of Automation Co-Pilot in Microsoft Teams, and new API integrations with Workday and ServiceNow.What to expect in this release:Scale with CoE Manager and prioritize your automation development process. Track ROI of your automations running in cloud or on-premises control rooms with real-time dashboards and create a healthy pipeline of automations that are going to propel your business forward. Save time and automate more documents with improved extraction accuracy powered by Document Automation and Google Doc AI validation feedback. Support document data extraction in seven more languages including Romanian, Portuguese, and Japanese for expense receipts with improvements to Google Doc AI’s invoice parsers. Bring Automation Co-Pilot right to your favorite collaboration tool; Microsoft Teams. Now employees can be in a chat or teams channel, or simply open Co-Pilot from the Apps menu, in order to see a list of automations they have access to. Users can initiate and monitor these automations without ever having to leave Microsoft Teams. Enhance developer productivity with our Next Generation Recorder which improves automation reliability for web applications, and automatic search and replace in Bot Assistant. Bulk Package Update enables automation admins to update multiple packages in bulk or perform updates to specific bots and view outcomes of applied updates in a system-generated report. And finally, Email Automation allows customers to automate email over a shared mailbox in Microsoft 365 Outlook using IMAP and EWS protocols with PKCE and Client Credential flows. In addition, support more email operations with new and enhanced actions. Automate faster with connected apps and integrations. Leverage our new Workday and ServiceNow Command packages and easily build end-end process automations leveraging these popular business applications.For more details on this release refer to Release notes made available at the time of General Availability.Please review the scheduled maintenance window for your region at our cloud status site. Be sure to click “Subscribe” to receive notifications about the exact maintenance schedules for your region. Register today to see the latest features in action on our webinar scheduled for April 25th, 2023, at 8 AM PST.If you have any questions, please reach out to your customer success manager or support. 

 Welcome to another edition of ‘What’s New in the Automation Success Platform! As you know, in every release we are focused on providing you with the best in-class product experience through new features and capabilities. The product release notes and information you need for A.27 are all right here, all in one place! Check out what’s new: New Feature Demos Citizen Development Enhancements  Bot Runners  Alerts & Notifications   Embedded Smart Forms   Fixed Forms for Document Automation  Process Discovery Enhancements  ADDITIONAL RESOURCES:  What’s New Blog What’s New in A.27 Webinar  Full Release Notes COMING SOON!Product Update Series- What’s New in A.27Developer Update Series - Top 5 Developer Features in A.27