I have the same error...have you got a fix?

Hi @ShivC,

Is the PDF document going to Failed folder after request closed.

Since you are working with scanned documents for extraction there are some pre requisites to look in.

1. PDF which you are uploading to DA should have at least 300 DPI (Dots Per Inch).
2. PDF should be clear no disturbances in pages like Blur, any marks highlighted on text you are extracting.
3. Check if the scanned document is in a Dot matrix print, if yes sometimes it fails to extract the data.

If you still face the issue contact AA support team.

Thanks,

Hemantha Pindra

I have a same issue but my documents are images and with extension “.tiff”