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5183 Topics
Lu.Hunnicutt
Pathfinder Community Team
Lu.HunnicuttPathfinder Community Team
published in Program Strategy
Welcome to the new Program Strategy forum!

Hi! And welcome. You’ve safely landed in our Program Strategy forum, and by doing so you’ll gain access to automation use cases and real world examples of scaling automation programs. By contributing, you’ll also have the chance to be featured in our Community Sparks section. Let’s dive into the logistics. What is this forum? This is an open forum for members to discuss the strategic aspects of managing an automation program. It serves as a collaborative space for sharing insights, strategies, use cases, and best practices related to starting and scaling an automation program to delivery high-impact solutions across an organization. Key focus areas: Use Cases for Automation: Share and discuss successful use cases that highlight the value and impact of automation initiatives on organizational goals, including efficiency, cost savings, growth, or other important metrics Automation Program Growth: Explore how to mature your program across the 9 dimensions of an automation program: Strateg

503
Vatsy
Pathfinder Advocate | Tier 6
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Ayush.G2Cadet | Tier 2
posted in Community Edition
Local device not connecting to community CR

AA Community CR is not getting connected to local device where it keeps on loading and loading and loading at time of connection even when the fresh bot agent is installed with the correct matrix

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Ankith KNavigator | Tier 3
asked in Community Edition
Bots Struck under "In-Progress"

Hi Team, I'm currently using the A360 community edition version. I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now. Issue Details: I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again. My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine. I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again. My Action: * Restarted the Autom

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jasthi bhaskar
Cadet | Tier 2
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hmcnamaraGround Control | Tier 1
asked in Developers Forum
Microsoft Office 2019 Connection

I developed a bot using both Email package (outlook connection) and Advanced Excel. My office package was uninstalled and reinstalled to be Microsoft Office Professional Plus 2019 and now neither the outlook session or excel will connect. Attached are the errors I have received.

232
Marc Mueller
Pathfinder Advocate | Tier 6
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Midna08Navigator | Tier 3
asked in Developers Forum
Error deleting file from sincronized Sharepoint

Hi, I'm working with a synchronized SharePoint on my computer (meaning the SharePoint folders are synchronized locally on the computer). Files need to be deleted from this computer from time to time. But when I try to delete them, I get an error saying I don't have access to the file. How can I fix this? PS1: The user has full control over this folder.PS2: No files in that folder are being used by anyone else.

443
L
Automation Anywhere Team
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DavdB106684Navigator | Tier 3
asked in Developers Forum
Handling special characters

Hello all, I have a feeling this is a long shot but thought i would ask none the less. We have a bot that reads in the contents of an email which contains a list of information in the format <LABEL>: <VALUE>. Unfortunately, sometimes there are hidden special characters after a value. If I were to manually highlight the value in the email i can tell there are special characters usually by the fact there is more than one space after the value. The bot reads in the value along with its special characters which then causes problems later on in the code. I don’t suppose there is any way to check for and weed out special characters in an email?

192
madhu subbegowda
Most Valuable Pathfinder
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sleemandNavigator | Tier 3
asked in Developers Forum
Document Automation fails after extraction. 500 unexpected error

I’m having issues using document automation recently. It was working fine for weeks, and no changes were made to the process. The same process works fine on my local machine. When we publish this and run it on the botrunner machine, it fails. Looking at the logs, it seems to be related to SSL certificate issues with OpenAI. DA: Gateway Connection failed! HTTPSConnectionPool(host='MYHOSTNAME.my.automationanywhere.digital', port=443): Max retries exceeded with url: /cognitive/v3/apigee/auth?svc=regional&usecase=openai&basecase=openai (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)'))) What sort of troubleshooting should I be doing for this? There are many other 500 response codes throughout the botrunner log file, but they all report “unexpected error” with no good information. lambda$documentMetrics$0(BotInsightMetricsPublisher.java:38) - DocumentMetrics returned with unknown

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JLogan2024Navigator | Tier 3
asked in Developers Forum
Recorder steps failing across multiple bots

I just wanted to see if anyone has suggestions or thoughts I have not tried yet. Beginning late Wednesday, bots in our production space began failing intermittently when trying to log into websites. They were simply failing to see elements on the page, and randomly - a button here, a drop-down there. It started with 2 bots and then escalated to over a dozen. I confirmed all of these same processes work fine in Dev. They are same code versions, same Chrome versions, same plug-in and Bot Agent versions, and same package versions. I rebooted the production VMs, cleared cache, etc. Logs show me only that the element wasn’t found. I tried recapturing some of the commonly failing Recorder steps, and for some it worked while others still do not. As of this morning, the processes are now all failing in Dev as well. Same issues, random Recorder steps simply not finding the element. I have created a support ticket, and am waiting on a response, but at this point all of production is spotty. Just

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AutomationbinuGround Control | Tier 1
asked in Developers Forum
Email Tigger is not working in public

Troubleshoot the issue where email triggering is not working in the public environment. Currently, my flow is in the public environment, and I have a Task Bot with an email trigger, along with a process. First, I want to ensure that the email trigger is working. I need to understand how to run it and input the required values for the email trigger. Once the email trigger is functioning correctly, I will proceed to the work trigger, run the Task Bot, and then execute the process.

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Winnie 743Cadet | Tier 2
asked in Developers Forum
Credential and Locker | Loop credentials

Hi, I have created several credentials in control room and save them in one locker. I need to use these credentials to login a web application, how can I loop the login process without change the credential variable manually? Thank you!

1425
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Jesus 1800Cadet | Tier 2
asked in Community Edition
Deploy failed

Good morning, I'm currently configuring an unattended server and am getting the following error. java.lang.RuntimeException: {"message":"Error creating RDP session.","details":"[08:10:53:059] [4092:00002114] [ERROR][com.freerdp.core] - transport_ssl_cb:freerdp_set_last_error_ex ERRCONNECT_PASSWORD_CERTAINLY_EXPIRED [0x0002000F][08:10:53:059] [4092:00002114] [ERROR][com.freerdp.core.transport] - BIO_read returned an error: error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error","correctiveAction":"","code":"rdp.error"} The RDP configuration is the same as I have on the different unattended servers. Has anyone experienced this error?

81
Dineshkumar Muthu
Navigator | Tier 3
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Saranya.S6Cadet | Tier 2
asked in Automation Anywhere University
Document Extraction got stuck at process document extraction

Hi, I am using https://aa-devx-sbx.cloud.automationanywhere.digital/ portal login as part of Automation camp program and created learning instance. When I am trying to run the “Process Document” action by uploading test Invoice, the request is still in Queue for more than 1 hour, I have tried restarting BOT Agent but no luck, please help me on this.

709
Micah.Smith
Automation Anywhere Team
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Alberto.P2Cadet | Tier 2
asked in Developers Forum
Is there a way to update a global value or store a tracking value?

Hello, I need to track the last ID value from a JSON response item for a process. The ID is incremental, but I cannot find a way to store and share it across processes within the control room. I have tried using global values and even credentials, but after searching through forums and documentation for an hour, I still haven't found a way to do this without relying on an external source rather than an Automation Anywhere (AA) integrated solution.What I need is to have a way to keep an ID value which will be updated by bot at some step in the middle of the process, in a nutshell: an asset. And if I run it later retrieve that value to use it. I would really appreciate any guidance or suggestions on this. Thank you in advance for your help!

323
Aaron.Gleason
Automation Anywhere Team
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Melqui 4737Cadet | Tier 2
asked in Developers Forum
My bot is failing on a specifically virtual machine

Hello community, I have a situation with a bot. When I run it on a virtual machine with an unattended account, it works, specifically the part where the bot fails. It goes to Google Chrome and when I enter the username, it doesn't enter it and gives me this error [12] Unable to find TEXTBOX. Search Criteria did not match. I think it could be some issue in the browser but I still don't know what it is.

202
Aaron.Gleason
Automation Anywhere Team
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rajeshs105970Ground Control | Tier 1
asked in Developers Forum
Bot Launcher for user session crashed.

Hi all, I face this issue multiple times during bot run in single day “Bot Launcher for user session crashed” please help me to short out this issue.

32425
Theodore Xypteras
Vatsy
Pathfinder Advocate | Tier 6
VatsyPathfinder Advocate | Tier 6
asked in Developers Forum
Automation Anywhere 360 Browser Extension Access Issue in Windows 11 Machine.

Hi ​@Aaron.Gleason ​@Shreya.Kumar ​@Oli.Morris ​@madhu subbegowda ​@Marc Mueller, We are facing an issue with the AA360 Browser Extensions (Both MS Edge and Google Chrome) in our new Windows 11 servers where it is enabled but we are NOT able to enable/disable it, or edit its settings, unlike in our old Windows 10 servers. Our infrastructure team already checked at the group policies of the servers but didn't find any issue at their end, so I am reaching out to you guys if there is something that we are missing or is there anything specific to be done for the Windows 11 servers? Looking forward to your response!

618
Vatsy
Pathfinder Advocate | Tier 6
A
AugustinNavigator | Tier 3
asked in Community Edition
AARI extraction bot fails to deploy

Hello everyone, I have built a bot that creates AARI processes (package : Process Composer : Create a Request). I then see the created request, but it fails a few seconds later, with the message “Extraction bot failed. Please check activity/audit logs for more details. When I go to the Audit logs, I see this message : There was a problem at line 1 This may be due to the following reason: An unexpected error occurred. java.lang.IllegalArgumentException: Failed to fetch learning instance. Please contact system administrator. To continue, edit the bot and fix the error. Then, try again. If you continue to see this message, please contact your system administrator. I am using the cloud version of Automation Anywhere, https://<myinstance>.my.automationanywhere.digital and bots run perfectly either on my local device or on a runner. What can be the problem ?

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A
Cadet | Tier 2
A
AJ 316Cadet | Tier 2
asked in Developers Forum
Queue: Send email after process one file, if multiple files exist

If there are n no of files in the queue (Workload Management) then How to send email after processing each file in the queue.? Suppose there are 3 files, want to send email after processing each file.? I don’t want to wait to process all the files and then send email.

121
Marc Mueller
Pathfinder Advocate | Tier 6
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liyananadiaCadet | Tier 2
asked in Developers Forum
Create user to click run specific task

Hi, I want to create one user (security) to only can click run for specific task as below. But, after click run bot now, the task is missing and nothing happens. Run Task Bot Run Bot Now In progress activity showed “Succesfully started”, but the progress not displayed here and it is not running. Below is role setting for this user. Please assist

121
Dineshkumar Muthu
Navigator | Tier 3
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przemirlikGround Control | Tier 1
asked in Developers Forum
Data Table Merge action not working with tables extracted from web page

Hi, I built a bot that goes to https://www.londonstockexchange.com/indices/ftse-100/constituents/table page, and downloads table from first page to one table variable and then a second table from the second page. Both tables are extracted correctly. Then the bot tries to merge both tables and assign the merged value to the first table. However, after performing the merge, the second table is not appended correctly to the first one. Instead, I got additional empty rows added. This behaviour does not appear, if I firstly save tables to csv files, read back and then try merging. Is this an expected Data Table Merge behaviour? I did not find any information about this in the documentation.

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J
Flight Specialist | Tier 4
M
MJunaidS123Cadet | Tier 2
asked in Community Edition
Error: The web page took too long to load. Increase wait time and try again.

Community Edition being used- BOT response is extremely slow and unable to find element through it is present and steps followed as per training, with the below error response: This may be due to the following reason: The web page took too long to load. Increase wait time and try again. If you continue to see this message, please contact your system administrator. Wait time has been increased using Basic as well as Advanced with no luck. Workarounds with Window:Activate has also proved unsuccessful. Any solutions?

16612
Marc Mueller
Pathfinder Advocate | Tier 6
P
p1094Cadet | Tier 2
asked in Developers Forum
Line selection in SAP ME22N

Hello, Currently trying to automate line selection in ME22N. This doesn’t appear to be possible, outside of a VB Script running SAP. This isn’t ideal, so I wanted to see if this community had any other items?

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P
C
chingyuyangCadet | Tier 2
asked in Community Edition
How to click on buttons one by one in browser?

Hello, I’m using AA community edition to create a bot to search and download documents in a browser. I’ve done most of the actions I need but I stuck on not knowing how to click the document button one by one in a loop. The website is as follows, I need to click on those blue magnifier buttons on the right in order to download documents. I’ve tried to record different buttons and found object properties “path” changes. 1|-1|-3|2|-1| 1 |-2|1|1 1|-1|-3|2|-1| 2 |-2|1|1 However the bot still fails to click on buttons one by one automatically in the loop. If there’s a way to accomplish this task kindly let me know. Big thanks in advance! Website url: https://domestic.judicial.gov.tw/judbp/wkw/WHD9HN01.htm

768
Marc Mueller
Pathfinder Advocate | Tier 6
A
ARollsGround Control | Tier 1
asked in Developers Forum
Control Room OAuth Connection

Hello, I am attempting to create an OAuth Connection to Outlook in my AA Control Room. I’ve tried to follow the KB article, and believe I have all the correct information such as tenant id, client id, and client secret for Outlook, but when clicking ‘Test Connection’, I’m getting the following error saying that no reply address is registered for the application. I went into the Control Room app registration and added the callback URL as a redirect URI for the control room, but still getting this same error.

121
madhu subbegowda
Most Valuable Pathfinder
J
Josias 9637Cadet | Tier 2
asked in Developers Forum
An unexpected error occurred. Invalid memory access Please contact system administrator.

111
Aaron.Gleason
Automation Anywhere Team

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