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Hi All, Suppose the bot is running for last 6 months. Due to application upgrade, bot is failing intermittently on object cloning. How do you troubleshoot and find the issue to fix it?

We are using SharePoint Authentication and SharePoint Get List activities. We had no issues last week but today when the bot runs we get an error:SharePoint API failed: See the details below.Status: 401Details: {“error”:”invalid_request”}The Client Secret and Client ID are all correct and have not changed. Any suiggestions on what could cause the error to happen now when it was working before?

Hi All, Suppose you are processing the bot and the bot is stuck while processing the excel. what is the mitigation mechanism you apply?

I tried to create control room oauth connection. After adding necessary details. Im able to test connection. However when i try to create folder its like driver id / list issue. Same if i use direct rest api calls with graph api its working can someone suggest anything  

Hi All, Bot is running fine in Dev. When it is moving to Prod, it is not working. How will you find the issue?

Hi All, Let’s say you are using Python in AA and the version of Python in UAT is 1 and Prod is 2. Due to this bot is failing. How did you resolve this issue without touching the Prod VM?

HI All, Suppose the bot is running in Prod. Due to CPU utilization bot is failing. How do you work this issue

Hi All, How do you handle the gate way errors occurred in API calls? What is the coding standards you can follow

We are using SharePoint authentication via an OAuth connection. To do this:We created an enterprise application in Azure with the following information:* The control room’s callback URI.* The following permissions: Offline_access, Openid, Profile, User.Read, Sites.FullControl.All, Sites.Read.All, Sites.ReadWrite.All, AllSites.Manage* Delegated permissionsWe created an OAuth connection in the control room with the following settings: Microsoft Azure AD, Authorization Code Flow, client ID, client secret, Authorization URL, Token URL, Scope https://graph.microsoft.com/.default; we also assigned roles.We tested SharePoint authentication, and it works correctly, but when we run an action such as retrieving folders, we get an error.We tried with “Shared Documents” and got the same error. We also tried to retrieve the lists from the SharePoint site, and it returned 0, even though several lists have been created.

Hello Community,Customer is using the Rest API package from the Bot to perform certain salesforce API calls related to email communication of salesforce. These API's are supposed to append to existing email records in salesforce, The API's itself work fine and bot is not experiencing any issue but the problem is that every time it created a new email record instead of appending to existing email chain. Any suggestions on the best APIs that can be used in this situation?

getting the issue after setting up oauth in CR and then try to use the create folder command 

Hello Team,I am Unable to import package from user location in A360 community edition, getting Import successfully started pop up but couldn’t view the imported bot package in A360. Please advise. Regards,Parthiban N

Hi I actually checked this pdf document that is orient Insurance, But however the document shown in online learning video is different when compared to the one which we have downloaded through the link. The below is the attached online video lectures pdf vs the one which i have attached pdf (which does not has address and few details missing)   Document error while extraction  

Hi, I’m facing a problem with OAuth connections.I’ve already configured the connection, and it is working fine. But, after an hour the token status is “expired”. I don´t know how to proceed to refresh the token automatically.I’m using Microsoft Entra. 

Enterprise Governance: A Complete Guide to Automation Anywhere Control Room RolesManaging user access is one of the most critical responsibilities of an Automation Anywhere Control Room administrator. Assigning incorrect permissions not only creates severe security vulnerabilities but can also stall development pipelines or disrupt production schedules.This guide provides an enterprise-grade breakdown of predefined Control Room roles, their operational scope, and a critical look at a common mistake developers and administrators make during deployment.Predefined Control Room Roles by Operational FunctionTo manage a scalable RPA environment, roles are broadly categorized into Administration, Development, Execution, and Specialized features.1. System & Security AdministrationRole Operational Purpose Enterprise Use Case Administrator Global, unrestricted access to the entire Control Room tenant. Held exclusively by IT Platform Owners responsible for initial setup, licenses, an

Hi, We have scheduled a bot every 15 minutes, it works fine for couple of days and then the deployment start to fail. The frequency of failure is less at starting and then increases gradually to a point where each deployment gets failed.Can someone tell how to resolve this issue? The error msg that we see is - “Error message:Unable to perform rdp for the user as we have exceeded the maximum session count. This may be due to multiple reasons. To continue, please Make sure you logout from sessions that are not required at the moment.Then, try to run the bot again. If you continue to see this message, please contact your system administrator.”

I’m experimenting with triggering automations via MCP inbound and wanted to ask if anyone has any advice for RBAC. I created a co-pilot studio agent that can trigger my MCP enabled bots, but right now that agent has access to all MCP enabled in my control room. It would be nice to have role based access so that everyone can’t run everything.Does anyone have any advice that they can provide on delegating permission to certain tools? My initial thought was to create multiple co-pilot agents and enable/disable certain tools on each agent. That technically works but doesn’t scale well when you consider that I would need to update available tools on every agent every time that a new MCP enabled bot is created.Any feedback is appreciated thanks. Or a place where I can learn more about MCP inbound within automation anywhere (I watched the two videos in the University. Great overview)

I have automated an web application using our automation anywhere tool and the bot is running fine. The only issue i am facing is that login to the web application. I can only login to the application using SSO (Single sign on). While login i need to enter the email ID and password after that an authenticator code will arrive which needs to enter in our mobile because the authenticator app is installed in our mobile phone. As of now, i am manually completing the login procedure by myself and trigger the bot after that. Like this i have i almost 5 bots which run on different schedule. Kindly guide me if there is any way to tackle this

We would like to know if Control Room provides a way to detect or receive notifications when a connected device becomes disconnected.If such functionality exists, could you please share the available methods (e.g., built-in notifications, APIs, or configuration settings)?

Dear Support Team,I am currently learning “Automating Data Extraction From Documents Using Document Automation (Automation 360)” using Community Edition.I can successfully:Create learning instances Upload invoices Run normal bots successfully from my connected deviceHowever, Document Automation extraction always fails during the extraction step with status “Extraction Failed”.I have already tested:New learning instances Simple invoice samples Minimal extraction fields Restarting Bot Agent/services Verifying package and Bot Agent versions Device connectivityNormal bots with Message Box run successfully, so the device connection is working properly.Below is the screenshot:Could you please help check whether this is related to Community Edition Document Automation service/runtime configuration or any known issue?Thank you. 

I need to download PDFs from a website. The bot clicks on multiple links, and each click opens a separate webpage where the PDF must be downloaded.The challenge is that every link opens a different page with a unique title, which cannot be predicted in advance. However, I observed a pattern: the title of the new page is based on the link text.For example, if the link text is “Conflict to push global growth to post-pandemic low”, the opened page title becomes “MEED | Conflict to push global growth to post-pandemic low”.Is there a way to dynamically handle or parameterize this behavior?And also there is no option add variable in the window title 

IM in the 9th lesson-Extracting Named Entities with Generative AI.I have downloaded the assets and imported to control room as mentioned in the video but when I open the Extraction AI Skill, The model connection isnt there. what do I do? Is there another pathfinder training CR that we need to use or create my own model connection?

Hi everyone - I’m building an automation to read values in a column using the terminal emulator. The screen I’m reading is 131 characters across. I’ve figured out how to increase the visible width of the terminal emulator using some of the terminal emulator settings, but any attempt to use GetText with the entire screen or any character above column 80 results in an error. I’ve seen various fixed suggested elsewhere about turning on extended properties, but that results in my terminal not connecting at all. Has anyone else run into this situation? TIA

Hi everyone,I have a bot runner hosted on AWS Workspaces. We decide to switch to RDP from Regular deployment setting because on Regular the screen resolution would be reset to an inadequate resolution.However, on random occasions this error occurs : Unable to perform rdp for the user as we have exceeded the maximum session count. This may be due to multiple reasons. To continue, please Make sure you logout from sessions that are not required at the moment. Then, try to run the bot again. If you continue to see this message, please contact your system administrator.To solve this I have tried to Log off the bots after a run (see screenshot)This error does not occur again but a new one now appears : Bot Launcher for user session **** crashed.Last recorded command ****The last recorded command is generally the first command to open/manage a web browser. That means the bot starts and logs correctly that it has started in a file before crashing. Does anyone know how to permanently solve this