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Hi everyone, I have created a master bot that gets several customer commands to process.This master bot adds to a work queue one element for every command. For example if there are 3 commands, 3 elements will be added to the work queue.I have set the priority of the master bot to low and my expectation was that one : every unit process is processed and only afterwards the master bot is run.However, I have noticed that the master bot takes priority over unit processes. As it is still pending on the customer side, I have a problem of double bot run.Does anyone know how to avoid this problem and always have the work queue bots running BEFORE the scheduled bots ?I hope I am being clear, do not hesitate to tell me if that needs precision.

yesterday i was able to see file uploading system, but there is no now.

Hello, we have lost access to Automation Anywhere since approximately 5 PM.We use the Enterprise version and manage banking services.Could you please tell us if this is a malfunction of AA360 or an internal problem?Thank you. 

I use a server for the Control Room in a corporate environment, and we are receiving recurring alerts of excessive RAM usage, caused by multiple instances of Zulu Platform x64 Architecture, used by Automation Anywhere's CR.How could you help with this? What could be causing this excessive increase, and how can we resolve this situation? The server in question already has 48GB of RAM.

Hi, I am using outlook and I want to connect to a shared mailbox with A360, so I can read emails from that mailbox. I see in some posts on this forum that that functionality isn't available (yet?). Does anyone have a workaround for this problem?

I am using the community edition.  I want to use a Google Sheet in my application.  I have successfully created a Google project.  I have created the AppId and secret.  I have used the “Connect” activity for Google Sheets in code and entered my AppID, Secret and user email.  I have successfully connected and navigated Google Sheets (I have not used the Control Room connector - as I don’t think it is available to Community edition).  However, because I am in Test mode (I am doing this just for my own learning), apparently I have to refresh the token every 7 days.  How do I refresh this token??I have not seen anywhere to store this refresh token in the Connector so I am thinking I have to do it directly in Google, but where?Thanks for your time.

Hi All ,I’m trying to use function keys using terminal emulator command Send key but behavior of key functionality is different in terminal emulator.For example if bot is sending the key - PF2,PF8 its typing OQ & [19 .connection type : VTSERIESplease help me on this.

I am trying to access the Control Room for the Community Edition on the cloud. I had logged in last week but now I can’t log in. I enter my email and password but I get an error “Either your username or your password is incorrect”. I’ve tried using the "Forgot Password" option, but I haven’t received any email to reset it. I’ve also checked my spam folder, but there’s nothing there.Is there any direct contact or support channel I can reach out to for assistance?Thanks in advance for your help!

I need to automate hierarchy structure.structure design is.Company      ManagerName            User name(Cut Option)      Deactivated Manager Name(Pasteunder the username which i cut)

Hi All,We are looking to automate the actions of a tool that requires us to perform a mouse drag-and-drop operation. The tool requires us to click the mouse at a specific coordinate, hold it down, and drag it to another coordinate. We cannot use keyboard shortcuts, only mouse clicks based on coordinates. Is this possible to achieve using AA?

Hi All,We are currently facing an issue with the Email Event Trigger in Automation 360.When a new email arrives, the Email Event Trigger fires correctly, but it is automatically marking the email as “Read”. Because of this, when the bot starts and looks for unread emails, it does not find anything — the trigger has already read the email in the first instance.Has anyone faced this behavior before, and is there a way to prevent the Email Trigger from marking emails as read? Or is there a recommended best practice to handle this scenario?Any guidance or workaround would be really helpful.Thanks!

my automation failed with that error, i've make sure the path is correct, the extension correct what could be the problem? i've tried opening the excel file and a pop up appeared it says that something is wrong about the contect, so i added "if window exist" but the problem doesnt go anywhere, it can't even open the excel file how to fix that?

Hi, I am trying to create by first Bot but it is unable to open the spreadsheet. Not sure how to fix that as i can open it but not via the bot steps. Any advice ? 

Tried to run the java script using Browser-RunJavaScript action-Its getting timed out.

Hey People!I’m new to AA and was wondering where is version of the packages mentioned in the control room?Quick Update, I received this notification from AA - Chrome is removing the UiAutomationProviderEnabled transition policy after v146 (March 25, 2026). To prevent Recorder web automation failures in Chrome v147, upgrade the Recorder package to v2.17.6+ (includes UI Automation support).When I tried to search the package version of recorder, I could only find the below details. My question is the version mentioned by the AA to upgrade is v2.17.6+, how do I know my current version? I only see 5.5.2-20260205-144056, which means I’m already at v5?

Hi Everyone,In SAP GUI, a report is displayed in table format on the screen. Visually, it looks like a structured table with rows and columns.However, when using Automation Anywhere A360: Object Cloning does not identify it as a table control. It captures only single individual elements instead of the entire grid. When using Recorder, it captures properties of each element separately rather than recognizing it as a full table. Because of this, I am unable to extract the entire table in one go.In such cases, what is the recommended way to extract the complete table data from SAP when the object is not recognized as a proper table control?Thanks in advance.

We use the WLM to run our bots. The bot is linked to the WorkItem Template.  The Queue is also paired with the bot. The bot automatically has the record variable workItem. Is there an easy way to retrieve the queue name and workItem ID when that bot runs? Perhaps a parameter to the variable? I’m thinking this information has to be easily obtainable in some fashion. Any help is greatly appreciated!Jaye

Hi everyone, I have a bot that suddenly was very slow or failed to interact with a webpage. The error message was (in French)  L'action de plug-in a échoué. Assurez-vous que le plug-in du navigateur a été installé correctement et qu'il est activé. Pour obtenir de l'aide avec cette erreur, accédez au forum de la communauté Automation Anywhere, A-People. Code d'erreur :TYPE_016 Did anyone ever face the TYPE_016 error before that ?  I rebooted the virtual machine and the error did not occur again

HiI’m running into an issue after migrating to an OAuth 2.0 Control Room–managed connection for the Google Connect step. If an automation runs for longer than one hour, it fails with an unauthorised error. I tried reusing the Connect step within the loop, but it doesn’t seem to behave as expected. How is token refresh handled for the Google package in this setup?Thanks,Jay

I have one bot which first display an interactive form after submitting data into that another interactive form appears and after submitting data on that the data stores in queue. I want to achieve through AARI process composer,I have added bot in the process called my bot there the first form is opening after running but after submitting that form second form is not showing as desired in the bot rather the process is getting completed how to achieve this 

After updating the Recorder package, we’ve been experiencing several issues in production. We are currently using version 5.4.1-20260103-081000 as the default version. Regardless of the package version we try, the Recorder has been entering a looping behavior.When attempting to select ComboBox fields, it selects the value correctly, but then gets stuck in a kind of loop and does not proceed to the next action. We have already tried adding and removing different properties, but the issue persists.What’s strange is that some days the bots run normally, and on other days they freeze. This behavior is not tied to a specific automation, multiple bots are experiencing the same problem, and it’s not always the same one.Is anyone else facing a similar issue? Do you have any recommendations or possible solutions? This situation has been significantly impacting our environment, as we are having to edit bots daily to keep operations running. 

Object capturing getting failed if bot runs continuously.2-4 runs bot was working fine but in next runs Object capturing getting failed.Can any one suggest how to sort out ?

Hello, Is there a way to edit/update the email recipients list for when a task bot stops running because it is unsuccessful due to a timeout error or because the bot deployment was unsuccessful? When reviewing the email notifications within settings, there is not option to enter a desired email list for where to send these notification emails to, just that an email will be sent ‘to the user who started or scheduled it’. Our team has multiple people developing and scheduling automations and it is difficult to centralize and handle the error emails with them being sent to so many different people on the team. Is there a way to make it so bot timeout errors and bot deployment errors can be sent to a specified list of email recipients instead of the default listed in the email notification settings?

When I create an AI agent on https://ai.automationanywhere.com/ and try to connect it to Google Sheets, I'm redirected to the OneRealm login page (see screenshot). Is it possible to change the redirection to OneLogin instead of OneRealm? 

Hi All,I have a requirement to upload a file via API to an S3 Bucket.Ideally, we want to use the REST Web Services package but the PUT method command does not wholly accommodate the parameters required for connection to the S3 bucket.At least, I have not been able to get it to work. I am able to get a response of “Access Denied” without trying to force the Access Key and Secret Access Key into the Username and Password Authorisation fields.Has anyone had any luck with this? And if so it would be greatly appreciated if you could share how you went about entering the parameters/fields in the PUT command line.Many thank in advance!Will