IQ Bot DA Extraction Error

  • 20 February 2024
  • 1 reply

Userlevel 1
Badge +6

I'm encountering an issue while processing  documents on my DA Learning instance. Interestingly, the process runs smoothly on one of my bot runner device, but I face an error on another device. 

The error message:

EXTRACT_FAILED - [Native] : 500 : document_Failed: the file cannot be processed. It may be corrupted. Please contact technical support if the file is valid.

Any insights or troubleshooting steps would be greatly appreciated.


1 reply

Userlevel 6
Badge +15

Hi @RajeshS106234 ,

please check out the below link which helps you to fix this asap.