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I'm encountering an issue while processing  documents on my DA Learning instance. Interestingly, the process runs smoothly on one of my bot runner device, but I face an error on another device. 

The error message:

EXTRACT_FAILED - -Native] : 500 : document_Failed: the file cannot be processed. It may be corrupted. Please contact technical support if the file is valid.

Any insights or troubleshooting steps would be greatly appreciated.

 

Hi @RajeshS106234 ,

please check out the below link which helps you to fix this asap.

https://apeople.automationanywhere.com/s/article/DA-Unable-to-process-documents-as-it-says-The-file-cannot-be-processed-it-may-be-corrupted

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