I'm encountering an issue while processing documents on my DA Learning instance. Interestingly, the process runs smoothly on one of my bot runner device, but I face an error on another device.
The error message:
EXTRACT_FAILED - [Native] : 500 : document_Failed: the file cannot be processed. It may be corrupted. Please contact technical support if the file is valid.
Any insights or troubleshooting steps would be greatly appreciated.
