I'm encountering an issue while processing documents on my DA Learning instance. Interestingly, the process runs smoothly on one of my bot runner device, but I face an error on another device.
The error message:
EXTRACT_FAILED - -Native] : 500 : document_Failed: the file cannot be processed. It may be corrupted. Please contact technical support if the file is valid.
Any insights or troubleshooting steps would be greatly appreciated.
![](https://uploads-us-west-2.insided.com/automationanywhere-en/attachment/6d5bfc27-3420-4be4-b3ee-15a5d6409076.png)