Cadet | Tier 2

Solved

Can not re-install the Bot agent again to my local device

Forum|Forum|1 year ago
February 17, 2025
9 replies
516 views

I cannot install the Bot agent again to my local device after a un-installation action performed before, and the error message showed below: Can anyone help to indicate the root cause ? Tks

Control Room

Best answer by rbkadiyam

@christineander1123 : this is generic error with windows, follow these steps

https://thegeekpage.com/the-feature-you-are-trying-to-use-in-on-a-network-resource-that-is-unavailable-in-windows-10-fix/

Marc Mueller

Most Valuable Pathfinder

Hi @Vchen ,

what are you trying to do?

Network install or local?

Cheers

Marc

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy

Marc Mueller

Most Valuable Pathfinder

@Vchen Maybe you want to try this first:

Try to delete below file if exist,

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

and then uninstall and reinstall the Bot Agent and check again?

If this does not help,

Open Task Manager (as Admin)
Click Services
Click on STOP on "Automation Anywhere bot" running Service
Re-install bot agent

Install Guide:

Cheers

Marc

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy

V

VchenAuthor

Cadet | Tier 2

@Marc 1985

Tks for your kind help . It doesn’t work anyway to re-connect my control room to my local device. When I download the bot-agent.exe file and try to install the agent to my PC. The error snapshot always showed that “C:\Users\VChen\AppData\Local\Temp\{0954C931-E645-412A-8063-A059D9801F80}\ cannot be found, that the mentioned.msi file package cannot be found.

I also as my company’s IT helpdesk for help , cannot solve this either.

Vatsy

Most Valuable Pathfinder

Hi @Vchen,
Try selecting the file that does exist already in that same file location. You can select the existing file by clicking on the Browse button. It worked for me when I had faced this same issue.

Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18

Shreya.Kumar

@Vchen were you able to try the fix that @Vatsy recommended?

Dineshkumar Muthu

Flight Specialist | Tier 4

Hi @Vchen,

Have you tried installing the bot agent using an Admin user account? Additionally, you can log in to the Automation Anywhere Control Room (AA CR), download the AA bot agent from there, and attempt the installation using an Admin user.

"Everything fails all the time, so plan for failure and nothing fails" - Werner Vogels ========== Linkedin Profile : https://www.linkedin.com/in/dineshkumar-muthu/

jasthi bhaskar

Navigator | Tier 3

Hi @Vchen Reinstall it with admin privileges it works for me.

---- https://www.linkedin.com/in/bhaskar-jasthi-172475188/

C

christineander1123

Cadet | Tier 2

Hello, I am unable to download the bot agent either. I receive the same error message. What is odd is that I am unable to find this Source under use Source: in my folder. How do I download automation anywhere by by-passing this error? Or how do I re-install with Admin privileges when I can’t get past this step?