Pathfinder Blog

By Peter White, SVP of Product Management, Automation AnywhereAgentic ConfusionScroll through LinkedIn or attend an AI conference, and you’ll hear dozens of definitions of what an “agent” is. Some describe any chatbot that answers questions. Others point to plugins or integrations that extend model capabilities. The result is a cloud of confusion where everything becomes an agent and, at the same time, nothing does.For enterprises, this lack of clarity creates real risk. Decision-makers evaluating technology need to know what agents can deliver today, how they differ from other forms of automation, and what criteria separate hype from substance.From my perspective leading emerging product strategy at Automation Anywhere, one principle has consistently proven true: agents earn the name only when they combine knowledge with actions that drive outcomes.Defining an AgentAt its simplest, an agent combines three capabilities

This November 18–19, join us for our biggest community event of the year — Automation Anywhere Pathfinder Summit 2025: The Automation Revolution World Tour.Across 48 hours of global programming, you’ll connect with automation innovators, sharpen your technical skills, and see what’s next in agentic process automation (APA) — the breakthrough rewriting how work gets done.Whether you’re a developer, automation leader, or business innovator, here are 5 reasons you don’t want to miss it.1. Be part of the automation revolutionPathfinder Summit brings together the world’s most influential automation professionals — the change agents leading the shift from RPA to agentic process automation. You’ll be part of a movement that’s shaping the next era of digital transformation.2. Choose from 75+ sessions across four tracksDive deep into your area of focus — Strateg

 Pathfinder Mission Control: The Community’s Complete Book of Plays for Automation Hyperscale Looking for all of the community's winning plays in one place? This is it. These easy-to-use checklists will ensure that your Automation Program moves “Beyond the Bot” to drive business strategy and growth. Think of this as your all-under-one-roof accountability system for your most important automation program priorities.  PROGRAM  This is where you can check the boxes to start, accelerate and scale your automation program from Vision Casting and Environment Set Up through Performance and Delivery Metrics. Develop Compelling Vision and Goals STARTConduct workshops, set goals, develop a compelling vision Identify ke

By Micah Smith, VP, Developer Relations, Community & Learning, Automation AnywhereEvery enterprise I’ve worked with has shared a version of the same frustration. Somewhere in their workflows sits a mountain of unstructured documents: invoices, enrollment forms, contracts, claims, applications, medical records, compliance reports. They are messy, inconsistent, and critical to business operations.For years, enterprises tried to automate these processes with template-based extraction or custom-trained machine learning models. Those approaches delivered incremental gains, but they came at a cost. Models had to be retrained for every new format and form version. Complex layouts confused template engines. Edge cases piled up until humans had to step in. And don’t even get me started on the use cases involving unstructured forms.The result was a cycle of partial automation followed by manual correction — a source of cost and delay that scaled with th

📣 This post was updated in November 2025 with our latest best practices! 📣 You schedule regular checkups for the health of yourself, your car, and your career ... is your automation program due for a checkup?Mission Control is your guide to accelerating program growth, and the first step is the assessment — a tool to help your team take a good look in the mirror. Assessing the progress and effectiveness of your automation initiatives can:Provide valuable insights into the current state of automation programs Identify areas for improvement Chart a course for future successAfter the assessment, you’ll see your results: Your program’s overall score as well as your score for each of the nine dimensions of automation program strength.This blog post is your definitive guide to conducting your Pa

We’re starting something new because new training platform, new you, am I right?Enter: Learning Trail of the MonthEach month, we’ll spotlight a curated learning experience to help you grow your automation expertise, explore new tools, and stay ahead in your journey with Automation Anywhere. And to kick things off on our brand-new learning platform, we’re diving into a topic that every automation program can benefit from: Setting up CoE Manager.About This Learning Trail 

AI agents in Automation Anywhere’s platform don’t just make predictions or answer questions, they act. They launch workflows, retrieve data, and make decisions in real time across critical systems. This creates powerful new opportunities for productivity and innovation, but also new risks if left unchecked.When the agent fails, the stakes are higher compared to single incorrect model output. Without governance frameworks aligned to emerging AI regulations, such as requirements for transparency, accountability and data protection, AI agents may inadvertently expose sensitive data, make biased decisions, or carry out harmful actions that impact customers and operations. Embedding guardrails, robust monitoring, and auditable controls is not only prudent—it is becoming a regulatory expectation. Who is accountable when AI agents go wrong?AI liability cases have exploded with skyrocketing settlements.

Welcome to the October Product Club Recap! This month our focus was on the A360v.37 Vision Fallback enhancement to Generative Recorder and seamless agent interoperability powered by the Process Reasoning Engine (PRE), led by Rajendra Vijay, Director of Product Management at Automation Anywhere. HOSTSLu Hunnicutt, Community ManagerRajendra Vijay, Director of Product ManagementPrakash, Director of EngineeringTOPICIn this session, we delved into the new Vision Fallback feature and how agent interoperability can enhance automation processes:Rajendra introduced the Vision Fallback enhancement, showcasing its impact on automations. We explored how agent interoperability powered by PRE eliminates costly integrations and enables seamless collaboration. The session highlighted how AI models like OCR, Object Detection, and Vision-Language Models (VLMs) enable

Like a platinum hit that transforms the music scene, your automation successes could be exactly what our community needs to hear. If you're orchestrating agentic-powered solutions or designing groundbreaking automation strategies, Pathfinder Summit 2025 is your main stage moment!We're assembling an outstanding lineup of speakers who can share their expertise and inspire the global Automation Anywhere Pathfinder Community. This two-day virtual event will offer sessions to the automation community around the clock, so whether you're in India, England, Brazil or the USA (or anywhere else, really!) we have time slots that can work for you.Pathfinder Summit will feature three distinct tracks that follow the Pathfinder Framework’s operational focus areas: Strategic Leadership (Strategy & Vision, People & Skills and Evangelism and Stakeholder Management), Operational Governance (Governance & Risk Management, Opportunity

Across the enterprise landscape, automation is evolving at a remarkable pace.Large language models (LLMs) have moved from academic research to the center of business conversations, reshaping how leaders think about workflows, operations, and the future of work.Yet the promise of automation goes beyond generating text or drafting emails. Real transformation happens when AI can take action: when systems understand goals, make decisions, and complete processes that span multiple systems, approvals, and data streams.At Automation Anywhere, we call this shift agentic process automation (APA). And at the core of APA is a capability we’ve been building for years: the Process Reasoning Engine (PRE). PRE serves as the intelligence layer that allows agents to orchestrate, decide, and improve. It is the brain of agentic automation.Why Enterprises Need More Than LLMsAutomation has been part of enterprise technology for decades. Scripted wor

In the Agile world, we often see frequent changes in web applications. Building resilient automations and adapting to ever changing business applications/environments can be a challenging task. Dynamic properties and UI element updates often lead to automation failures with traditional recorders. In response to this, Automation Anywhere introduces the Generative Recorder, a cutting-edge feature powered by generative AI designed to enhance the reliability of web automation.Introducing the Generative Recorder:Automation Anywhere's Generative Recorder emerges as a solution to the challenges posed by dynamic web pages. It leverages Generative AI and Native fallbacks, offering a reliable automation process even in the face of unpredictable changes.Flow : When Capture action/co

On August 25th, our User Group hosted an interactive networking session about how automation has empowered finance teams, particularly through citizen development. Logan Price, one of our MVP’s, shared his unique journey from accountant to citizen developer, highlighting how automation transformed his role and department at Range Resources.At Range Resources, a natural gas production company, Logan and his team have embraced automation to tackle repetitive finance tasks saving nearly 1,000 hours annually across roughly 60 automated processes. From bank reconciliations to invoice coding, automation has freed the team to focus on higher-value work like data analysis and decision making.What stood out most was their citizen developer-led approach. Instead of relying heavily on IT, finance professionals build and maintain the automations themselves. This lean team of 10, supported by one full-time bot developer, moves quickly and efficiently. New team members train through

 Co-hosted by our community captain, @Inacio, the session brought together developers from across the world to explore Next-Gen Automation with deep dives into Process Composer 2.0, Process Reasoning Engine (PRE), and practical use cases. Next-Gen Process Composer [00:08:05]In this segment, @nishikanth.n walked us through Process Composer 2.0, a major innovation in Automation Anywhere's Version 37, designed to enable agentic process automation. It combines rule-based and cognitive intelligence to handle complex workflows.The new composer supports advanced process design features like parallel branches, event-based flow continuation, exception handling, and a reimagined modeling interface. It's deeply integrated with the Process Reasoning Engine (PRE) and part of a broader shift toward enabling human-agent collaboration and natural language-d

Here’s a use case that nearly every organization like yours can relate to: making sense of customer feedback and support notes. While these case notes hold valuable insights, manually reviewing them is often slow, inconsistent, and costly. That’s where Agentic Process Automation (APA) and AI skills can transform your process. The Problem with Manual ClassificationThink about a typical customer case you might handle. A product is delivered, a customer encounters an issue, logs a complaint, an engineer adds notes, and surveys or logs may follow. Traditionally, you or someone on your team needs to read through all of this—from initial customer comments to field engineer notes—to classify what happened and decide on next steps.This approach is:• Time-consuming: Reviewing each note is tedious, especially at scale.• Inconsistent: Two people on your team may interpret the same notes differently.

In August, Community Captain Prashant Chougule hosted our monthly APA user group alongside Shrigouri Jumnalkar, one of our MVPs, and Inacio Fernandes, another Community Captain. During this session, they shared HireSense, a system developed by Tangentia, that automates on HR processes with AI. Key HighlightsShrigouri shared how HireSense automates HR tasks, making busy HR teams more efficient from onboarding to offboarding. She painted a picture of an AI-driven future where HR processes are seamlessly integrated, leveraging a robust knowledge base filled with company policies and procedures.Inacio Fernandes took us behind the scenes, offering a glimpse into the technical architecture that powers HireSense. He explained how he used GPT-4.0 for indexing and responding to user queries. Inacio showed the integration of RPA bots and API calls; this is the backbone that facilitates seamless operations, such as resume processing and job posting. 

You’ve landed in the Product Club recap section of the community, so, welcome!If you’re new here, Product Club is a monthly virtual meetup that focuses on Automation Anywhere's latest product innovations. It offers a place for community members to stay informed, connect with product leaders, and gain insights into the latest innovations in the world of intelligent automation.This September, we explored “Agentic Orchestration with Next-Gen Process Composer,” diving into how Automation Anywhere’s latest innovations elevate process orchestration, streamline development, and enhance the developer experience with advanced agentic process automations.Before we get started, let’s meet the session hosts (and feel free to connect with them on LinkedIn to continue the conversation!):Nishikanth N, Director, Product Management

In this insightful session, Jose Ferrer, one of our MVPs from Ricoh Europe, shared his firsthand experience using Agentic Automation through the APATC (Agentic Process Automation Training Camp) to drive APA (Agentic Process Automation) adoption within his organization.Jose began by introducing the concept of Agentic Automation and its significance in transforming solution architecture workflows at Ricoh. He highlighted how APATC’s structured training and resources empowered him and his team to seamlessly integrate automation into their processes, enhancing both efficiency and accuracy.Key takeaways from Jose’s presentation included:Driving APA Adoption: Practical strategies Jose employed to encourage adoption across teams, overcoming common challenges such as resistance to change and technical barriers.Impact on Operational Efficiency: Real examples illustrating how automation reduced manual workload, minimized errors, an