Pathfinder Blog

 Pathfinder Mission Control: The Community’s Complete Book of Plays for Automation Hyperscale Looking for all of the community's winning plays in one place? This is it. These easy-to-use checklists will ensure that your Automation Program moves “Beyond the Bot” to drive business strategy and growth. Think of this as your all-under-one-roof accountability system for your most important automation program priorities.  PROGRAM  This is where you can check the boxes to start, accelerate and scale your automation program from Vision Casting and Environment Set Up through Performance and Delivery Metrics. Develop Compelling Vision and Goals STARTConduct workshops, set goals, develop a compelling vision Identify key success metrics for your program Document metrics and targets for success such as number of successful runs or amount of hours saved ACCELERATESet goals, track progress and define actions to drive your program’s progress forward, such as expanded idea contribution, automation deve

By Micah Smith, VP, Developer Relations, Community & Learning, Automation AnywhereEvery enterprise I’ve worked with has shared a version of the same frustration. Somewhere in their workflows sits a mountain of unstructured documents: invoices, enrollment forms, contracts, claims, applications, medical records, compliance reports. They are messy, inconsistent, and critical to business operations.For years, enterprises tried to automate these processes with template-based extraction or custom-trained machine learning models. Those approaches delivered incremental gains, but they came at a cost. Models had to be retrained for every new format and form version. Complex layouts confused template engines. Edge cases piled up until humans had to step in. And don’t even get me started on the use cases involving unstructured forms.The result was a cycle of partial automation followed by manual correction — a source of cost and delay that scaled with the business rather than shrinking.The ri

You schedule regular checkups for the health of yourself, your car, and your career ... is your automation program due for a checkup?Mission Control is your guide to accelerating program growth, and the first step is the assessment — a tool to help your team take a good look in the mirror. Assessing the progress and effectiveness of your automation initiatives can:Provide valuable insights into the current state of automation programs Identify areas for improvement Chart a course for future successAfter the assessment, we’ll recommend tailored Missions: targeted action plans with 10-15 actions to take to address a specific, urgent program growth area.This blog post is your definitive guide to conducting your Pathfinder Automation Program Self-Assessment. We’ll explore why it’s important and walk you through the steps of conducting the assessment as a team, as well as crafting your action plan afterward. Importance of Annual Assessments Regular assessments enable organizations to gauge

We’re starting something new because new training platform, new you, am I right?Enter: Learning Trail of the MonthEach month, we’ll spotlight a curated learning experience to help you grow your automation expertise, explore new tools, and stay ahead in your journey with Automation Anywhere. And to kick things off on our brand-new learning platform, we’re diving into a topic that every automation program can benefit from: Setting up CoE Manager.About This Learning Trail This month’s trail is designed to help administrators get hands-on with CoE Manager, a tool built to help organizations monitor and scale their automation pipelines efficiently.Through a series of short, practical courses and videos, you’ll explore how CoE Manager supports the full automation lifecycle — from Idea to Pipeline, Build (previously, “in progress”), and finally, Deployed. You’ll also learn how Automation Leads use CoE Manager to evaluate and prioritize opportunities, while Admins configure and integrate the t

AI agents in Automation Anywhere’s platform don’t just make predictions or answer questions, they act. They launch workflows, retrieve data, and make decisions in real time across critical systems. This creates powerful new opportunities for productivity and innovation, but also new risks if left unchecked.When the agent fails, the stakes are higher compared to single incorrect model output. Without governance frameworks aligned to emerging AI regulations, such as requirements for transparency, accountability and data protection, AI agents may inadvertently expose sensitive data, make biased decisions, or carry out harmful actions that impact customers and operations. Embedding guardrails, robust monitoring, and auditable controls is not only prudent—it is becoming a regulatory expectation. Who is accountable when AI agents go wrong?AI liability cases have exploded with skyrocketing settlements. Leading insurance companies are under fire for discriminatory claim denials powered by AI.

Welcome to the October Product Club Recap! This month our focus was on the A360v.37 Vision Fallback enhancement to Generative Recorder and seamless agent interoperability powered by the Process Reasoning Engine (PRE), led by Rajendra Vijay, Director of Product Management at Automation Anywhere. HOSTSLu Hunnicutt, Community ManagerRajendra Vijay, Director of Product ManagementPrakash, Director of EngineeringTOPICIn this session, we delved into the new Vision Fallback feature and how agent interoperability can enhance automation processes:Rajendra introduced the Vision Fallback enhancement, showcasing its impact on automations. We explored how agent interoperability powered by PRE eliminates costly integrations and enables seamless collaboration. The session highlighted how AI models like OCR, Object Detection, and Vision-Language Models (VLMs) enable self-healing automation.VISION FALLBACK: THE ENHANCEMENTVision Fallback is a powerful enhancement to Generative Recorder, achieving a 60%

Like a platinum hit that transforms the music scene, your automation successes could be exactly what our community needs to hear. If you're orchestrating agentic-powered solutions or designing groundbreaking automation strategies, Pathfinder Summit 2025 is your main stage moment!We're assembling an outstanding lineup of speakers who can share their expertise and inspire the global Automation Anywhere Pathfinder Community. This two-day virtual event will offer sessions to the automation community around the clock, so whether you're in India, England, Brazil or the USA (or anywhere else, really!) we have time slots that can work for you.Pathfinder Summit will feature three distinct tracks that follow the Pathfinder Framework’s operational focus areas: Strategic Leadership (Strategy & Vision, People & Skills and Evangelism and Stakeholder Management), Operational Governance (Governance & Risk Management, Opportunity Identification & Pipeline Management, Value Measurement &

Across the enterprise landscape, automation is evolving at a remarkable pace.Large language models (LLMs) have moved from academic research to the center of business conversations, reshaping how leaders think about workflows, operations, and the future of work.Yet the promise of automation goes beyond generating text or drafting emails. Real transformation happens when AI can take action: when systems understand goals, make decisions, and complete processes that span multiple systems, approvals, and data streams.At Automation Anywhere, we call this shift agentic process automation (APA). And at the core of APA is a capability we’ve been building for years: the Process Reasoning Engine (PRE). PRE serves as the intelligence layer that allows agents to orchestrate, decide, and improve. It is the brain of agentic automation.Why Enterprises Need More Than LLMsAutomation has been part of enterprise technology for decades. Scripted workflows, robotic process automation (RPA), and machine lear

In the Agile world, we often see frequent changes in web applications. Building resilient automations and adapting to ever changing business applications/environments can be a challenging task. Dynamic properties and UI element updates often lead to automation failures with traditional recorders. In response to this, Automation Anywhere introduces the Generative Recorder, a cutting-edge feature powered by generative AI designed to enhance the reliability of web automation.Introducing the Generative Recorder:Automation Anywhere's Generative Recorder emerges as a solution to the challenges posed by dynamic web pages. It leverages Generative AI and Native fallbacks, offering a reliable automation process even in the face of unpredictable changes.Flow : When Capture action/command Fails, based on the Generative Recorder selection i.e "Native Fallback", "Generative AI Based Fallback" it will prevent the failure with above selection.Generative Recorder offers two fallbacks i.e Generative AI-

On August 25th, our User Group hosted an interactive networking session about how automation has empowered finance teams, particularly through citizen development. Logan Price, one of our MVP’s, shared his unique journey from accountant to citizen developer, highlighting how automation transformed his role and department at Range Resources.At Range Resources, a natural gas production company, Logan and his team have embraced automation to tackle repetitive finance tasks saving nearly 1,000 hours annually across roughly 60 automated processes. From bank reconciliations to invoice coding, automation has freed the team to focus on higher-value work like data analysis and decision making.What stood out most was their citizen developer-led approach. Instead of relying heavily on IT, finance professionals build and maintain the automations themselves. This lean team of 10, supported by one full-time bot developer, moves quickly and efficiently. New team members train through the Automation A

 Co-hosted by our community captain, @Inacio, the session brought together developers from across the world to explore Next-Gen Automation with deep dives into Process Composer 2.0, Process Reasoning Engine (PRE), and practical use cases. Next-Gen Process Composer [00:08:05]In this segment, @nishikanth.n walked us through Process Composer 2.0, a major innovation in Automation Anywhere's Version 37, designed to enable agentic process automation. It combines rule-based and cognitive intelligence to handle complex workflows.The new composer supports advanced process design features like parallel branches, event-based flow continuation, exception handling, and a reimagined modeling interface. It's deeply integrated with the Process Reasoning Engine (PRE) and part of a broader shift toward enabling human-agent collaboration and natural language-driven automation.This release marks a significant UX improvement for developers and business users, helping them design, visualize, and manage comp

Here’s a use case that nearly every organization like yours can relate to: making sense of customer feedback and support notes. While these case notes hold valuable insights, manually reviewing them is often slow, inconsistent, and costly. That’s where Agentic Process Automation (APA) and AI skills can transform your process. The Problem with Manual ClassificationThink about a typical customer case you might handle. A product is delivered, a customer encounters an issue, logs a complaint, an engineer adds notes, and surveys or logs may follow. Traditionally, you or someone on your team needs to read through all of this—from initial customer comments to field engineer notes—to classify what happened and decide on next steps.This approach is:• Time-consuming: Reviewing each note is tedious, especially at scale.• Inconsistent: Two people on your team may interpret the same notes differently.• Challenged by language: If you operate globally, multilingual input can complicate classification

In August, Community Captain Prashant Chougule hosted our monthly APA user group alongside Shrigouri Jumnalkar, one of our MVPs, and Inacio Fernandes, another Community Captain. During this session, they shared HireSense, a system developed by Tangentia, that automates on HR processes with AI. Key HighlightsShrigouri shared how HireSense automates HR tasks, making busy HR teams more efficient from onboarding to offboarding. She painted a picture of an AI-driven future where HR processes are seamlessly integrated, leveraging a robust knowledge base filled with company policies and procedures.Inacio Fernandes took us behind the scenes, offering a glimpse into the technical architecture that powers HireSense. He explained how he used GPT-4.0 for indexing and responding to user queries. Inacio showed the integration of RPA bots and API calls; this is the backbone that facilitates seamless operations, such as resume processing and job posting. During the session we saw a live demo that show

You’ve landed in the Product Club recap section of the community, so, welcome!If you’re new here, Product Club is a monthly virtual meetup that focuses on Automation Anywhere's latest product innovations. It offers a place for community members to stay informed, connect with product leaders, and gain insights into the latest innovations in the world of intelligent automation.This September, we explored “Agentic Orchestration with Next-Gen Process Composer,” diving into how Automation Anywhere’s latest innovations elevate process orchestration, streamline development, and enhance the developer experience with advanced agentic process automations.Before we get started, let’s meet the session hosts (and feel free to connect with them on LinkedIn to continue the conversation!):Nishikanth N, Director, Product ManagementLu Hunnicutt, Pathfinder Community ManagerNow, let’s get a rundown of the session:The session began with an overview of Agent Process Automation (APA) and how Automation Anyw

In this insightful session, Jose Ferrer, one of our MVPs from Ricoh Europe, shared his firsthand experience using Agentic Automation through the APATC (Agentic Process Automation Training Camp) to drive APA (Agentic Process Automation) adoption within his organization.Jose began by introducing the concept of Agentic Automation and its significance in transforming solution architecture workflows at Ricoh. He highlighted how APATC’s structured training and resources empowered him and his team to seamlessly integrate automation into their processes, enhancing both efficiency and accuracy.Key takeaways from Jose’s presentation included:Driving APA Adoption: Practical strategies Jose employed to encourage adoption across teams, overcoming common challenges such as resistance to change and technical barriers.Impact on Operational Efficiency: Real examples illustrating how automation reduced manual workload, minimized errors, and accelerated project delivery timelines.Tools and Frameworks: Ov

Welcome back to our Product Club Recap, where we share a recap of Automation Anywhere’s product leaders sharing the freshest innovations and insider insights! This July, we dove into “Mastering Automation Cloud Service Deployment,” exploring how to transform on-premise automation with cloud-native, scalable, and low-latency Automation Cloud Service (formerly API Task).Let’s meet the session hosts:Aziz Khan, Senior Director of Product ManagementVineet Pujari, Senior Product ManagerLu Hunnicutt, Community Manager But first, what is Product Club all about?Product Club is all about YOU—our incredible community! It’s a space to connect, learn, and get inspired by live demos, real-world use cases, and direct access to the product team. Your feedback helps shape the future of automation at Automation Anywhere, so it’s also the chance for you to learn and share your insights. Whether you’re a seasoned pro or just starting your automation journey, there’s always something new to discover! Subsc