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Question

Device always in disconnected mode

D
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Hi,

 

I have installed auto downloaded bot agent. After the installation I can see two launchers Automation Co-Pilot and Launch Automation Anywhere Bot Agent.

All the stages in below image was in green color on installation, but always device showing in disconnected mode.

 


Please help me on this.

Thanks,

Dipin Dev P

14 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • 534 replies
  • March 26, 2025

Check any third-party firewall or anti-virus applications that may be blocking traffic from the Bot Agent. It  communicates over port 443 (HTTPS).

Marc Mueller
Vatsy
Lu.Hunnicutt
3 people like this
  • Marc Mueller
    Marc Mueller
  • Vatsy
    Vatsy
  • Lu.Hunnicutt
    Lu.Hunnicutt
O
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  • Om 8698
  • Cadet | Tier 2
  • 8 replies
  • March 27, 2025

Check inside Task Manager -→ Service window

Whether Bot Agent service is running or not.

 

Marc Mueller
Vatsy
2 people like this
  • Marc Mueller
    Marc Mueller
  • Vatsy
    Vatsy
R
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  • Rajesh 6499
  • Cadet | Tier 2
  • 6 replies
  • March 28, 2025

I’ve restarted the agent but still the same issue

Marc Mueller
Vatsy
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  • Marc Mueller
    Marc Mueller
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    Vatsy
Marc Mueller
Pathfinder Advocate | Tier 6
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  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

Hi ​@Rajesh 6499,

how this looks on your side?

Is your username and credential set up correct?

 

Cheers

Marc

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
Vatsy
R
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    Vatsy
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    Rajesh 6499
R
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  • Rajesh 6499
  • Cadet | Tier 2
  • 6 replies
  • March 28, 2025

Hi Marc Mueller,

 

Yes it looks like this.

 

 

 

Vatsy
1 person likes this
  • Vatsy
    Vatsy
R
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  • Rajesh 6499
  • Cadet | Tier 2
  • 6 replies
  • March 28, 2025

Hi Aaron.Gleason,

 

I’ve reinstalled my OS as well but did not help.

 

Thanks

Rajesh Raaz Ray

Vatsy
1 person likes this
  • Vatsy
    Vatsy
Marc Mueller
Pathfinder Advocate | Tier 6
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  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

​@Rajesh 6499 

It shows connected… 🤔

What is your current problem now?

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
Vatsy
R
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  • Vatsy
    Vatsy
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    Rajesh 6499
Marc Mueller
Pathfinder Advocate | Tier 6
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  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

Hi ​@dipindevp,

is your one solved?

 

Cheers

Marc

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
Vatsy
R
2 people like this
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    Vatsy
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    Rajesh 6499
R
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  • Rajesh 6499
  • Cadet | Tier 2
  • 6 replies
  • March 28, 2025

Hi Marc Mueller

As its not getting connected here, I’m unable to run any bots.

 

 

Marc Mueller
Pathfinder Advocate | Tier 6
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  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

​@Rajesh 6499 

but your device state it’s “connected” under “devices” table? 

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
R
1 person likes this
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    Rajesh 6499
Marc Mueller
Pathfinder Advocate | Tier 6
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  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

If so - maybe this will help:

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/uninstall-and-reinstall-bot-agent.html

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
R
1 person likes this
  • R
    Rajesh 6499
R
Forum|alt.badge.img+1
  • Rajesh 6499
  • Cadet | Tier 2
  • 6 replies
  • March 28, 2025

Hi Marc Mueller,

Yes its connected on device under device table.

Marc Mueller
Pathfinder Advocate | Tier 6
Forum|alt.badge.img+14
  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

​@Rajesh 6499,

Is your system present in the dropdown list? (try the refresh icon)

 

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
R
1 person likes this
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    Rajesh 6499
Marc Mueller
Pathfinder Advocate | Tier 6
Forum|alt.badge.img+14
  • Marc Mueller
  • Pathfinder Advocate | Tier 6
  • 184 replies
  • March 28, 2025

​@Rajesh 6499, someone on my YouTube channel mentioned that he/she has problems because the system date/time was wrong…🤔 

 

 

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
R
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    Rajesh 6499

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