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  • 12,055 Replies
4377 Topics
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Cadet | Tier 2
subbu2025Cadet | Tier 2
asked in Developers Forum
New AI Skill - How to reference to input source document

Hi,I am working on POC where the required text (like address, name etc)  need to retrieve from input source using prompt. The input source document is .docx/pdf. I am creating new AI > Skill. From new Skill there is option to provide the input source using variable, instead how to provide or reference to the path of the input document. Please suggest on how to achieve this. Thanks  

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SejalDhondkar
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Gireesh B P 3262Cadet | Tier 2
asked in Developers Forum
Getting an error in document automation

 I am trying to extract few form field from document automation with unstructured document and i am facing below issue. Let me know if any of you faced the same issue? EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : HTTPSConnectionPool(host='openaipublic.blob.core.windows.net', port=443): Max retries exceeded with url: /encodings/cl100k_base.tiktoken (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection

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prembabugeethaCadet | Tier 2
asked in Developers Forum
🔧 Outlook Authentication Issue – Microsoft Banning Client Secret – Need Help Updating Bot

Hi all,I have an unattended Automation Anywhere bot that uses Microsoft Outlook to download email attachments. The bot currently authenticates via Microsoft Identity Platform (MSIT tenant) using a client ID and client secret. I recently received a notification that Microsoft will be disabling support for client secret-based authentication for Azure AD apps. This will likely break the current bot functionality. Has anyone already updated their Outlook automation to support certificate-based authentication or OAuth 2.0 with PKCE as a workaround?My Setup:Bot type: Unattended Outlook usage: Downloading email attachments Current auth method: MSIT tenant – client ID + client secret ( using rest api and python code no usage of email package ) Platform: Automation Anywhere A360What I Need:Step-by-step guidance to switch from client secret to automation anywhere email package Or, a working approach using OAuth with PKCE inside Automation Anywhere. Any best practices for securing and refreshing

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AugustinFlight Specialist | Tier 4
asked in Developers Forum
Production bots suddenly stop working:The web page took too long to load. Increase wait time and try again.

Hi everyone, I have bots in production environment. They connect to a simple webpage.They used to work correctly. All of a sudden they stopped working with the message “The web page took too long to load. Increase wait time and try again.”. I have added delay, I have re-developed the bot, I resetted Google Chrome to its default version, double checked that it is the same version that on my local machine, that it is the latest package (recorder package 4.1.0) , I still get the same error. On the other hand, on my local machine it works perfectly. Is there a way to solve that ? 

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Aaron.Gleason
Automation Anywhere Team
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LnMamouNavigator | Tier 3
asked in Developers Forum
Browser Automation - Error after Chrome Upgrade to 138 version

Hello Hello,  Chrome has been upgraded to version 138 . It causes an error message when the bot try to start session using Browser Automation, it fails. When  I downgrade to  version 137 , it works again. Thank for your helpAn unexpected error occurred. Could not start a new session. Response code 500. Message: session not created: probably user data directory is already in use, please specify a unique value for --user-data-dir argument, or don't use --user-data-dir  ​@BotDev 

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PotatoJediCadet | Tier 2
asked in Developers Forum
Document Automation Multiple Separate Field Regions Recommendation

Good day AA community team! I’m hoping to get some recommendations for a roadblock I’m currently facing during my validation process in Document Automation. Our business requirement requires us to extract a group of texts from a structured PDF file, but we’re unable to do so successfully. The group of texts are part of multiple separate field regions which I think is causing this failure in the validation process. Due to privacy policies, I’m unable to share the exact documents we’re processing, so I’ll share a screenshot from one of the sample invoices from the AAU to try and provide a clearer picture to what I mean by "multiple separate field regions” .  For example we need to extract the entire “Automation Anywhere” section, which is not part of a single field region (i.e. the address), but separate ones “Automation” and “Anywhere”. Unsuccessful attempts done so far from my end: Created a custom field region by highlighting the entire section “Automation Anywhere” Created a regex pa

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AugustinFlight Specialist | Tier 4
asked in Developers Forum
Bots that I did not develop suddenly appeared in the Control Room

Hi everyone,I have a Control Room hosted on my customer’s Virtual Machines.This morning new bots and folders appeared that I did not develop. My customer denies developing them (and they don’t know how to do, it is not yet in production).Those bots have been imported according to the audit logs (and given the fact the packages are not found they most probably have been)In the logs I see a mysterious “ Auto Download Templates” that seems to have triggered the importation.I was at that time not connected to either the runner VMs or the control room.Should I report this as a security incident ? How dangerous are those bots ? Can I delete them ?I have tried to Google their names, "CLS_Email_Response", “W2 Form Document Automation” but did not find anything. 

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PotatoJediCadet | Tier 2
asked in Developers Forum
Document Automation Validation "Unknown Cluster ID" Issue

I’m currently having an issue with the validation process in Document Automation. I’m facing a road block during the validation process due to an “Unknown Cluster ID” issue. I noticed that during the validation phase the data where the document ID should be is being replaced with a “Cluster Id: 00000000-0000-0000-0000-000000000000” and when attempting to validate I’ll receive the ff error code: --UNKNOWN cluster IDFeedback will not be generatedError: CMSHF006.unknown.cluster.id--My understanding is that the document ID, which is being replaced by the cluster ID, is generated post the extraction process, so my guess is that the issue is occurring some time during the extraction process, even though it’s showing as ‘completed’.I’m not able to find any documentation regarding this error message so I’m a bit stumped. Every document I try to feed into the learning instance is blocked by this same issue, so my learning instance has become unusable. I tried creating two additional learning in

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NirajknirCadet | Tier 2
asked in Developers Forum
Color identification on web page or any application

Request for Suggestion:Is it feasible to identify the color of an object so that the bot can take appropriate actions based on the detected color? For example, if the object is red, one type of bot action is triggered, whereas a green object would initiate a different activity.

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Aaron.Gleason
Automation Anywhere Team
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hvurenkaCadet | Tier 2
asked in Developers Forum
Rest Get method - download pdf file

Hello,I am using rest web services package - 3.21.3Requirement - To download pdf fileIssue -  I am able to hit the end url and get response as byte stream, but if i check download file and give the path to be downloaded its not working(path is with file name)Error : Api response is empty because file does not exist Is it issue with the package? or am i missing anything

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vaishali1201Cadet | Tier 2
asked in Developers Forum
How to write input string for QR code generator package

-Bot store link of the package you are using: QR Code Package - Bot Store-Input parameters provided as below-Error screenshot I am getting when executing the above

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Aaron.Gleason
Automation Anywhere Team
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Nalini 6763Cadet | Tier 2
asked in Developers Forum
A360 - Intermittent SAP Login issue. Error message : "Maximum number of sessions have been reached for this connection. Please retry after sometime."

Hi All,We are facing an intermittent SAP Login issue with one of our production Bot, that performs monitoring activity on SAP BW system. The error message thrown here is "Maximum number of sessions have been reached for this connection. Please retry after sometime".  This Bot runs daily in every 30 minutes of interval starting from 00:05 to 06:05 hours. And on an average 2 to 3 runs out of 13 runs are impacted due to this error every day.We have added multiple retries to SAP login and are closing SAP sessions in each retry. In addition to that, in each retry we are generating a new SAP session name by concatenating "SAP" text with a Random Number being generated at runtime by providing a range 'Beginning of Range' as '0' & 'End of Range' as '99999999'. Also, we have all server side client scripting enabled by default in all our bot runners.  Please help in providing some insights on the issue and any suggestion to resolve the sam

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Shreya.Kumar
Pathfinder Community Team
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Jan RogerG104563Navigator | Tier 3
asked in Developers Forum
Attended Bot runner input variables

Hi, we have a control room with an attended bot runner. The runner works. We can login with the user and run a bot. But we are not able to set input variables when running the bot. It just starts. Our bots normally have several input variables to control certain run conditions. Are we missing something or is this by design, that we cant give the bot input values if we run it with an attended runner? 

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Shreya.Kumar
Pathfinder Community Team
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Adarsh NambiarCadet | Tier 2
asked in Developers Forum
Unable to update using SQL in AA as there is no matching column data

Hello All,I’m using excel as DB to query . I have established the connection and able to select the sheet using read activity. problem is with update as there is no unique column data to WHERE clause in updating , how to deal with this scenario in AA?

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Shreya.Kumar
Pathfinder Community Team
prakashhindujageneva
prakashhindujagenevaGround Control | Tier 1
asked in Developers Forum
Input on API Integration for Consultant and Advisor Website

Hi Team,I’m Prakash Hinduja from Geneva, Switzerland, hope you're all doing well. I’m considering integrating APIs into our Consultant and Advisor website to enhance functionality and improve user experience. Before moving forward, I’d love to get your input and suggestions. RegardsPrakash Hinduja Geneva, Switzerland 

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Shreya.Kumar
Pathfinder Community Team
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Cadet | Tier 2
LAHCEN AGLAGALCadet | Tier 2
asked in Developers Forum
On-prem sharepoint connection

Hello Community,I'm looking for a way to connect to SharePoint from Automation Anywhere. The SharePoint I'm dealing with is on-premises, and I only have the user credentials (User ID, password).Can you help me with this?

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Cadet | Tier 2
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Andrea.C1Cadet | Tier 2
asked in Developers Forum
[HELP] Creating a Dedicated Bot Watcher to Monitor Runners Stuck on Message Boxes

Hi everyone, I’m looking for advice and experiences from anyone who has tackled this in production: 📌 Scenario:I have multiple Automation Anywhere (AA360) runners, and sometimes a bot can get stuck on a Message Box (or another interactive action) if the user does not respond, leaving the bot in Running state in Control Room indefinitely without progressing. 🔍 What I need to build:I would like to create a “Bot Watcher” running on a dedicated machine, whose sole purpose is to periodically monitor all other runners and bots to: ✅ Check if any bot on any monitored runner has been running for too long (e.g., 15–30 minutes) without progressing, indicating it may be stuck on a Message Box or similar interactive action.✅ Send automatic alerts (email) if the execution exceeds the defined threshold.✅ (Ideally) Capture which action or step the bot was on before getting stuck to improve troubleshooting and process refinement. 👀 Questions for the community:💡 I’m open to solutions using a schedu

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rbkadiyam
Premier Pathfinder | Tier 7
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LSS 5396Cadet | Tier 2
asked in Developers Forum
Email Server Error: Running without stopping or showing error

Hi,The email server is not sending mail or showing any error while running. It keeps on running, even for over an hour. The configuration used is as follows:Email server : smtp.office365.comPort no: 587/25 (both having same situation)As per Biocon policy, the SSL/TSL must be enabled. When it is not enabled, the bot shows a Connection error message. PFA the screenshots and run log from CR. Kindly provide a solution for this.Old case: 01934975  [ ref:_00D90gDTd._5002tKfSce:ref ]Regards,Lekshmi

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Cadet | Tier 2
S
Cadet | Tier 2
subbu2025Cadet | Tier 2
asked in Developers Forum
From "Automation" menu , unable to access AI Skill getting "Access is denied".

Hi,Trying to do POC - Agentic AI, having Enterprise Edition. Few clarifications.Model connections - No default models are getting loaded and don't have option to create new model to configure. Am I missing any roles or permissions.  From “Automation” - Trying to access the “AI Skill” getting the error message as “ Error - Access is denied” .  From the above clearly showing the logged user doesn’t have proper roles and permissions. please guide the required steps.Note:Added the user with roles: AAE_Basic, AAE_Bot Developer. Please share any links for reference and  consider this as priority. Let me know if any clarifications on the above.Thanks.

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S
Cadet | Tier 2
M
matthew03Ground Control | Tier 1
asked in Developers Forum
JSONObject["sources"] not found. (Action: AAI Enterprice Knowledge: Ask Question)

Hello,I am using action (AAI Enterprise Knowledge: Ask Question) which answer answer user query from the document. I am passing the document file name in the Document file path properties. When i run the bot i am getting the error please check the screenshot for reference. I have also tried by changing the type still facing the same issue.Error:An unexpected error occurred.JSONObject["sources"] not found.Please contact system administrator.Location: APA_DocumentAutomation (line 4)To continue, edit the bot and fix the error. Then, try again.If you continue to see this message, please contact your system administrator.Code: bot.execution.error  

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Shreya.Kumar
Pathfinder Community Team
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Sai1212Navigator | Tier 3
asked in Developers Forum
is there a way to share XML session

Hello, Is there a way to share the XML session from the parent BOT to the Child BOT(s) as session?For instance:I have a scenario, where I have to start the session in the taskbot named “abc” & then pass the session value to the child task bot(“def”) - which is being called in abc.I tried this, but its taking as string value, instead of session. I have tried checking in the session variable in the A360, but couldn’t find any with XML.I can write the whole logic(starting session & getting values) within the same taskbot, but that will become boiler plate code as I have to get multiple values from this. Anybody has gone through similar kind of issue? Thanks in advanceSai Teja Gayalahttps://www.linkedin.com/in/sai-teja-gayala-22192114a/

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Shreya.Kumar
Pathfinder Community Team
T
Cadet | Tier 2
tjayaweeraCadet | Tier 2
asked in Developers Forum
Excel Advance: An unknown error occurred when executing the 'OpenExcel' command

 Hi Team,We were using Office 2019 in Dev/UAT environment and was able to execute a processes without any issue. However, in Staging environment, client has installed Office 365 and now when we tried to execute the same code, we are getting the below error on Excel Advance Package in Open/Create Actions.Error: Excel Advance: An unknown error occurred when executing the 'OpenExcel' commandPlease let me know what’s the RC and how we can rectify this issue. AA Build Version: 26355 OnPrem Excel Advance Packaged Default Version: 6.20.0 MS Office: Microsoft 365 Apps for Enterprise Thanks.Thamali Jayaweera.

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Shreya.Kumar
Pathfinder Community Team
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pbaskaranCadet | Tier 2
asked in Developers Forum
Issue with Excel DB Connection After Microsoft Access Database Engine Upgrade /OLEDB Provider Not Found – Excel Connection Broken Post Upgrade

Hi,Our organization recently upgraded the Microsoft Access Database Engine from the 2010 version to version 2016.In one of our Automation Anywhere (AA) processes, we use the Database command to connect to an Excel file and perform read/write operations by treating the Excel sheet as a database using OLEDB connection strings.Previously (Working Setup with Access DB Engine 2010):Connection String:Provider=Microsoft.ACE.OLEDB.12.0;Data Source=$sDailyReportFilePath$;Extended Properties="Excel 12.0 Xml;HDR=YES";This setup worked successfully with the Microsoft Access Database Engine 2010.After Upgrade (Access DB Engine 2016):We updated the connection string to reflect the new provider version:Provider=Microsoft.ACE.OLEDB.16.0;Data Source=$sDailyReportFilePath$;Extended Properties="Excel 12.0 Xml;HDR=YES";However, this throws the following exception when the bot executes the database command:"Could not connect to database. Provider cannot be found. It may not be properly installed." how to r

483
P
Mandar12
Mandar12Navigator | Tier 3
asked in Developers Forum
Unable to close browser using Open program/file

hi team, im trying to kill Excel and chrome using Open program/file action. Below i have mentioned screenshot of same  

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MAIYA_0
Navigator | Tier 3
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SakshiCadet | Tier 2
asked in Developers Forum
Getting selector error while running the bot in unattended mode

Hi,I’m processing a bot which runs perfectly in attended mode, but it fails in unattended mode with a selector error Message: “Unable to perform 'Left click' action. Object is not found, Timeout during search element.” I have already used the capture desktop action to take a screenshot of the screen where the issue occurs, and the element appears to be visible in the screenshot, so I couldn’t identify any issue with it. 

343
Padmakumar
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