Developers Forum

I’m trying to build a bot to retrieve ServiceNow case information, including Case Number, Assigned, and Created Date.I’m running into an issue when one of the fields is empty. For example, if the Assigned field has no value in servicenow, the bot gets stuck on that Recorder Capture step and failedIs there a way to have the bot continue processing the field when the value/property is empty and continue with the capture?Note: we not allow to use Servicenow API for this task   

I'm trying to use the Microsoft 365 Excel - Connect action with a Control Room managed OAuth 2.0 connection in Automation Anywhere Cloud.EnvironmentOAuth Authentication Mode: Control Room managed Grant Type: Authorization Code Flow Shared token successfully generated Delegated Microsoft Graph permissions granted and admin consented: User.Read Files.ReadWrite.All Sites.ReadWrite.All Mail.ReadWrite Mail.Send offline_access openid profile What worksOAuth connection tests successfully in Control Room. Microsoft 365 Outlook Connect works successfully using the same connection and account. The service account can access Outlook, SharePoint and OneDrive directly through Microsoft 365 in a browser on virtual machineWhat doesn't workThe following actions fail immediately on the Connect action:Microsoft 365 Excel: Connect Microsoft 365 OneDrive: Connect Microsoft 365 Calendar: ConnectError:We are unable to authorize the application with provided credentials. Please check your credentials

I tried generating an API token for the bot, but I’m getting a 404 error.I used:curl -X POST "https://xxxxx.my.automationanywhere.digital/v1/authentication" \ -H "Content-Type: application/json" \ -d '{ "username": "xxxx", "password": "xxxx" }'and I get:Not FoundI also tried opening:https://xxxx.my.automationanywhere.digital/v1in the browser, and it returns:{"code":"UM1117","details":null,"message":"Access token expected in the 'X-Authorization' header"}But when I open:https://xxxx.my.automationanywhere.digital/v1/authenticationI get a 404. Am I using the wrong authentication endpoint, or is there something different I need to enable/configure for the API?thanks   

 I know the API can trigger the bot. The only part I’m not sure about is how to pass a Word or CSV file to the bot as an input, especially since the file is not on the machine where the Bot Agent is running.Any idea what the best way to handle that would be?thanks

I have a website where I need to click two links.First, I click “Click here to login,” which works fine. On the next page, I click “Commvault user,” but that second click always gives me the error below, no matter what I try. “here was a problem at line 3This may be due to the following reason: Unable to find LINK. Search Criteria did not match. Location: Gui_test (line 3)To continue, edit the bot and fix the error. Then, try again.”  

I am currently receiving emails that contain .eml file (an outlook item). Inside the said .eml is a .pdf that I want to save.Any who has done this before or knows how to do it please let me know

Since salesforce is migrating from OAuth Username/Password to OAuth Client Credentials, how do we use Salesforce Authentication Action? Because now we will not have the username and password to connect to salesforce and these 2 fields are mandatory in the Authentication Action.  

I’m planning to integrate an Ollama LLM with Automation Anywhere using the REST Web Service action to automatically analyze bot failure logs.The goal is to group and categorize errors such as: Credential / access issues Application not responding Selector or object change Data format mismatch Environment or profile corruption Network / timeout errors Excel/Office activation popups Unexpected UI popups Once the logs are classified, we can automate the production support workflow, including: Auto‑creating PRD support tickets only when required Routing tickets to the correct support queue based on error category Providing recommended fixes directly inside the ticket Reducing manual triage time for support teams I’m curious if anyone here has used AI models (Ollama, OpenAI, Claude, etc.) with Automation Anywhere for similar production support automation or log intelligence.Would love to hear your use cases, lessons learned, and model choices.Tagging for visibility:  @De

I have an issue with my scheduled bots where since 7am this morning they have all been stuck in a queued state, with a message that they are waiting for the user and/or device.I have checked and the virtual machine device is currently connected and the schedule is set up to use the correct user and device.These bots ran fine for the past few days, but just stopped connecting at 7am this morning.I can connect to the virtual machine myself, and run the same bot as attended, so the control room is definitely able to connect to the device and there are no issues with the bot itself.Could this be some kind of firewall issue that would only effect unattended bots? And if so, what can be done to check and resolve this issue?

Im force closing Chrome using task kill. When another bots call chrome this pop up appears and it mess up the flow. any idea how to remove this. im using “--hide-crash-restore-bubble” in chrome property but still getting this issue

Hi guys,im New to automation anywhere. I Breakdown a task into several childbots. each child bots are inside its on try catch method. While calling these Childbots in parent bot should i call tit  inside a try catch again? or without it?

Hello,In our application  Radium AI we are using A360, now we are trying to achive queue processing scheduling through Radium AI, where i want one basic bot which can process the Queue. as of now we dont have profession A360 developer so want help in that. I built one bot which can process the queues but seems required some profession guidence on it. it would be great if someone can help me at earliest.

During unattended Automation Anywhere bot execution, Microsoft Excel (Office 2016) displays a recurring "Sign In" popup asking for Microsoft account credentials to open an Excel workbook. The popup appears repeatedly and interrupts bot execution. The workbook opens through Excel, and the bot runs under a service/robot account on a Windows Server environment. Looking for known causes related to Office authentication, OneDrive/SharePoint integration, Office activation, cached credentials, sensitivity labels, or Automation Anywhere unattended bot execution

Has anyone worked with Forms and Processes in Automation Anywhere? I’m currently exploring it and trying to understand whether forms can be published or embedded in other applications to trigger bots.I’m new to this area and would really appreciate any guidance or insights.also Any license or permission depencies are there to achieve this?

I was able to export the learning instance successfully, but I received a message saying "Successfully exported with 6 errors" below the link. How can I check what kind of errors occurred? I already looked into the Control Room audit log, but found nothing there. Is there any way to resolve this?

Hello everyone, I noticed that I couldn't save a template in one of the courses, as we were asked to do, and I couldn't create API tasks or use Co-Pilot with "Process task" either.I don't know what to do, and I've searched the forum but couldn't find the right answer/solution.

Hi, we have a control room with an attended bot runner. The runner works. We can login with the user and run a bot. But we are not able to set input variables when running the bot. It just starts. Our bots normally have several input variables to control certain run conditions. Are we missing something or is this by design, that we cant give the bot input values if we run it with an attended runner? 

Hi All,We are currently facing an issue with the Email Event Trigger in Automation 360.When a new email arrives, the Email Event Trigger fires correctly, but it is automatically marking the email as “Read”. Because of this, when the bot starts and looks for unread emails, it does not find anything — the trigger has already read the email in the first instance.Has anyone faced this behavior before, and is there a way to prevent the Email Trigger from marking emails as read? Or is there a recommended best practice to handle this scenario?Any guidance or workaround would be really helpful.Thanks!

I noticed that the AI Automation Engineer certification costs $250. I wanted to clarify whether this certification is free of charge or if the $250 fee is mandatory.Could someone please confirm?

Hi Team,Could you please me on below mentioned error.I am Getting an Error "Session Time Out"  while using Salesforce: Update Object Command.Please refer the screenshots.  

I have an account created as both the salesforce connector and the bot runner. When setting up the task in SF, I cannot see the account under Run As User. What is missing?The user can be run from the control room directly without issue.

“Using the Generative AI Package” video in course Building with Foundational Automations , while building the chatbot, the APIKey variable is not given nor shown in the video. What do I use as to run the bot?

Hello, Using QuickBooks online, I'm going to automate it. Multifactor authentication cannot be disabled in QuickBooks, but two-factor authentication can. SMS codes are usually sent as SMS messages. Do you have any experience automating QuickBooks online and bypassing authentication? Do you have any experience with SMS OTP authentication from working with another application?

I connect Excel file as database and save the session as global session and do read/write operation it works fine but the problem arise where when I pass the global session into the child bot and do the same operation of read/write on the same global session (parent bot db connection session) it does not work why???I want solution for this, and anyone can explain it why this happened?

Hi All, Getting below Error When trying to extract values from a PDF document using AI --→ Document Automation EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : The file cannot be processed due to an unexpected error We restarted the service but no luck? Any other solutions?