Developers Forum

How to raise an AAA support ticket? 

Object capturing getting failed if bot runs continuously.2-4 runs bot was working fine but in next runs Object capturing getting failed.Can any one suggest how to sort out ?

I’m trying to have my bot download a file.I cannot use the Download File action because I need to provide a custom header. Instead I use the Rest Web Services: Get File Stream action.I use the URI “https://www.cte.iup.edu/cte/Resources/PDF_TestPage.pdf”, and store the download in my “TheFile” variable. (Although this URI doesn’t actually need the aforementioned custom header, my actual for-realsies URI would.)Then I use the Utils: Copy File action with a Source as “$TheFile$” and a Destination as “myDownloadedFile.pdf”.When I run this, it throws an exception when trying to execute the Utils: Copy File action. The exception says "Unable to get the file path when value is created using file stream connection".Am I doing something wrong? Or why doesn’t this work?

I'm facing this error when I try to open a excel sheet with the Excel Advanced option. Please help i did everything from my end. cleared cash and tried, refreshed the screen, restarted the computer even... 

Could someone help with code review and best practices? Is there a way to do these validations in A360? tks.

Hi Team. Why is there no “Enter” in the keyboard? 

How we can convert our code into proper PDD and SDD, any idea or solution for it?

I’m exploring whether Microsoft Copilot or Copilot Studio can be integrated with Automation Anywhere.Specifically, I’d like to understand if there are supported connectors, APIs, webhooks, or recommended architectures to trigger bots, exchange data, or orchestrate workflows between these platforms.Any official documentation, best practices, or real-world use cases would be greatly appreciated :)

Using OCR Capture (area) to assure a page has updated properly. I am getting an error: This may be due to the following reason: Failed to do OCR - 'Exception occurred while OCR Engine initialization with message Unspecified error '.To continue, edit the bot and fix the error. Then, try again. If you continue to see this message, please contact your system administrator.Code: ba.bot.execution.errorI can copy the OCR line out of my bot and use it in a test bot with just that line and the OCR runs without issue. I can also create a new test bot and do an OCR capture on this page/area with no errors. What would cause this to fail this way, but run all by itself?  

I can’t run task bots on my local machine because my device username contains an invalid character (ó).In the past, I was able to run them normally by using ‘o’ instead of ‘ó’, but this solution no longer works. I also can’t change the device username because it’s a corporate device, and I don’t have permission to make changes.Does anyone know a solution for this problem?

Curious if anyone has found their processes being stalled by a similar Outlook sign-in/out issue? See screenshot attached. It seems every few months, our processes will encounter this sign out/ sign in issue and completely stalls on the server. The only solution we’ve found is having a server admin delete and rebuild our bot’s account profiles and rebuild them. We’re seeking additional solutions as the current solution isn’t viable for long term use. 

Do we have anchor based capture in AA360? I saw an “Anchor” option in Recorder-->Capture, but whenever I am trying to use it, it's not highlighting anything in the screen and I am not able to capture. In my use case, controls are dynamic, so wanted to capture based on its label (using anchor).Please suggest. 

I am currently working on the automation of a third-party app. At one point I need to perform a print screen on two of the pages to capture the customer’s visit information. Most other portals I use for this process have a “print screen” button in the UI, but this one does not.I am using the Browser Automation package, and am first running a window.print() through javascript, after which I just send the Enter key to click the “Print” button on the pop up dialog. I then get the Windows SaveAs (only printer is Print2PDF) and can continue. This is all working, however window.print() treats the pop up dialog as blocking, so I have a timeout of 30 seconds before it moves on to the sendkeys action. I then have another 30 seconds before it sends the Enter key (just Simulate Keystrokes action), so I am losing a total of 60 seconds on each page needing printing. I could have up to a dozen pages per run.Thus far, I have tried skipping the javascript and just doing Simulate Keyst

After updating the Recorder package, we’ve been experiencing several issues in production. We are currently using version 5.4.1-20260103-081000 as the default version. Regardless of the package version we try, the Recorder has been entering a looping behavior.When attempting to select ComboBox fields, it selects the value correctly, but then gets stuck in a kind of loop and does not proceed to the next action. We have already tried adding and removing different properties, but the issue persists.What’s strange is that some days the bots run normally, and on other days they freeze. This behavior is not tied to a specific automation, multiple bots are experiencing the same problem, and it’s not always the same one.Is anyone else facing a similar issue? Do you have any recommendations or possible solutions? This situation has been significantly impacting our environment, as we are having to edit bots daily to keep operations running. 

I know there are ID and Title filters available, but what about a way to apply a CAML Query? This would eliminate needing to retrieve ALL list items, then looping the results with IF conditions. Is there a way? If not, is it coming?Sometimes, SharePoint lists have over 100k list items in them. And that takes minutes to retrieve.

6 times uninstalling and installing it again because it won’t go to the next step even the extension is already on

Just wondering if there is the possibility of connecting A360 Bot Insights to Qlik Cloud? I see that there is a Power BI connector, but no connector to Qlik.

I made a HelloWorld bot in the dashboard. When I go to run the bot, it tells me to install the Bot Agent and the browser extension on my machine. So that’s fine; I do that.And then nothing happens. If I try to run the bot again, it just tells me to install the Bot Agent again, even though I already have. If I click the “Connect local device” button, it just tells me to install the Bot Agent again. 

Hello,I am getting different results from the document automation tool when it is run from the control room learning instance vs when it is run from a task bot. Has anyone seen this issue before?When run in the task bot I am using the Document Extraction: Extract Data command and selecting the appropriate learning instance. I am not providing a LI version or any other additional settings. Within the learning instance I am using the ABBYY service provided and the Anthropic Claude model for Gen AI extractionWhen run via the learning instance, the extraction is perfect and all of the fields are mapped exactly as they need to. When I run via a task bot, some fields are missing, some fields are in the wrong column, and the file outputs to the Validation folder. Note that this is only the case with one pdf of 5 that I am working with, the other 4 appear to work just fine when run from the task bot.Any feedback on why I might be getting different results is appr

I have an issue with my scheduled bots where since 7am this morning they have all been stuck in a queued state, with a message that they are waiting for the user and/or device.I have checked and the virtual machine device is currently connected and the schedule is set up to use the correct user and device.These bots ran fine for the past few days, but just stopped connecting at 7am this morning.I can connect to the virtual machine myself, and run the same bot as attended, so the control room is definitely able to connect to the device and there are no issues with the bot itself.Could this be some kind of firewall issue that would only effect unattended bots? And if so, what can be done to check and resolve this issue?

Hi everyone,I have tried to uninstall and then reinstall the bot agent. After having installed and uninstalled several times the bot agent and restarted twice the VM, I am still stuck at this step. The installer does not detect that the bot agent has already been installed. It is a cloud control room ( *.my.automationanywhere.digital) thus I should not have to install a certificate, should I ?Does anyone have a clue on that ? 

Hello, After upgrading to the new version of A360 (v.39), it is not possible to create new processes. Each bot reports the issue: “Unsupported attribute type ‘DURATION’.” in the Queue timeout section.This occurs both with previously created processes and when I try to create a new process.I have searched through the settings to find a solution, but I haven't been able to find anything. The only option seems to be switching to the legacy editor.Is there any solution to resolve this issue?  

Hi everyone, I have a bot in production that used to be working correctly. I have suddenly got this error yesterday Plug-in action failed. Make sure that your browser plug-in is properly installed and enabled. For help with this error, go to the Automation Anywhere community forum,  A People. Error code:TYPE_015It is to my knowledge the first time this error occurs on the control room, the bots that ran afterwards had no problem, and the Chrome extension is still installed. What can be the cause for this problem ? 

Hi, I’m using a python script which sends an Email via SMTP for a specific process. I wanted to pass the credential variables to my script, but it’s not allowed to pass a credential variable to a function. Is there a way to solve this issue?So basically I want to fetch the username and password from Automation Anywhere Credentials and pass it to my python script.Best RegardsEmil

I have a form in AARI Co-Pilot that initiates a bot when selected from a drop-down list. This has been working well for a number of months. However, after I added a new item to the drop-down list today, the form is no longer working. The drop-down list does not appear, and instead I see a greyed out text box. Does anyone have any ideas why this might have happened?I have included some screen shots below of what I can see after checking in the form, and what I can see when opening AARI