recorder action not working properly

Question

Has anyone ever faced this kind of scenario in Automation Anywhere?

The bot is able to click on the text box to enter the Claim ID, and the Claim ID value is also available correctly. However, on one particular machine, the bot is not entering the Claim ID properly and immediately clicks on the Submit button. As a result, it throws a “Claim Not Found” error.

The same bot working perfectly fine on another machine.

Has anyone faced a similar issue? If yes, could you please share what might be causing this and how you resolved it?

Aaron.Gleason · Answer

​@sudeeptapradhan048This is exactly why many companies use VMs for their Bot Runners. It ensures all machines are configured identically.Something, maybe minor, is different about that machine. It could be a browser update. It could be some software running in the background. Butsomethingis different.Your mission, should you choose to accept it, is to figure out what is different. This reply will self-destruct in 10 seconds…💣🤣Consider recording all the properties of that text box, then re-capturing the text box on that one computer that’s being difficult. Inspect the differences. See why it’s not working on this computer and possibly removing the properties that are causing the issue.

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