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william.reyes
Cadet | Tier 2
August 12, 2026
Question

Recorder Capture and Recorder Actions Fail with "ba.bot.execution.error.without.reason"

  • August 12, 2026
  • 3 replies
  • 11 views

Hi everyone,

I am using Automation Anywhere 360 Community Edition on Microsoft Edge. I have also tested the same scenario on Google Chrome and got the same result.

When I use the Recorder: Capture action and click Refresh to select an application or browser, the following error appears:

"There was a problem at line 1.

Code: ba.bot.execution.error.without.reason"

 

Additionally, the same error occurs when I try to use the Recorder to record actions.

 

Some additional details:

- The Automation Anywhere browser extension is installed and enabled.

- Window > Get Active Window works correctly.

- The error occurs while configuring the Recorder: Capture action, before running the bot.

- No applications or browsers are displayed after clicking Refresh.

- I am using a corporate laptop with a standard user account (not a local administrator).

 

I found a previous post where the issue was reportedly resolved by:

1. Clearing the browser extension cache and reinstalling the extension

2. Cleaning the Bot Agent configuration folders

3. Verifying the extension registry entries

 

I have already tried all three steps, but the issue still persists.

Has anyone experienced the same problem or found another solution?

Thank you in advance for your help.

3 replies

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 12, 2026

​@william.reyes Try commenting out blocks of your code and running the automation until you can find the offending action(s). 

W
william.reyesAuthor
Cadet | Tier 2
August 12, 2026

Thank you for your suggestion ​@Aaron.Gleason 

The issue is not occurring at runtime when I click Run. It happens while configuring the "Recorder: Capture" action.

When I click Refresh to select a Browser or Application, no items are displayed in the list and I immediately get the following error:

"There was a problem at line 1.

Code: ba.bot.execution.error.without.reason"

As a result, I cannot select a browser window or capture any UI elements.

The same error also occurs when I try to use the Recorder to record actions.

So, this appears to be a design-time/configuration issue rather than a bot execution issue.

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 12, 2026

​@william.reyes There aren’t too many things that can cause this sort of error.

It could be anti-virus or firewall software that’s flagging the JAR files that get downloaded before capturing an element. It could be MDM software that’s interfering, disallowing access to the C:\ProgramData\AutomationAnywhere folder. It could be a corrupt or incomplete JAR in the GlobalCache folder.

I would:

  1. Look at the logs in C:\ProgramData\AutomationAnywhere\BotRunner\Logs folder to find clues.

If you can’t find a root cause:

  1. Stop the Automation Anywhere Bot Agent service.
  2. Delete the entire contents of the C:\ProgramData\AutomationAnywhere folder and subfolders. This is where the cache and logs are. It’s recreated when you restart the Bot Agent service.
  3. Restart the Bot Agent service.

If it still doesn’t work after all of this, your IT department will have to intervene… or you can use a personal device that doesn’t have all the IT security software overhead.

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