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M
muhammadanaswork
Cadet | Tier 2
August 15, 2026
Question

Communtiy Edition Sign up - no credentials sent

  • August 15, 2026
  • 6 replies
  • 19 views

Hi team,

I have signed up for Community Edition Yesterday. I have not received any credentials or a link to set up a password whatsoever. 

What do I need to do?

Submission was sucessful, I’v got the mail “Get to work in Community Edition in 3 steps” but in the set up guide provided, it clearly states that I should have received another mail with Credentials.

Checked spam, not there. 

I am using my personal email ending @gmail.com
 

I have sent an email to community@automationanywhere.com as well but they didn’t respond since yesterday.

Any thoughts? I am a BSCS last year student and trying to learn RPA using Automation Anywhere in my summers break but the first step of downloading community edition has become a barrier for me (* ~ *)

6 replies

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 15, 2026

​@muhammadanaswork Check some other threads on this topic and try some of those solutions. 

Short version: Try the reset password functionality from the control rooms. 

M
muhammadanasworkAuthor
Cadet | Tier 2
August 15, 2026

I have already tried that as well twice or thrice since yesterday but still nothing worked out.
Also I have tried to reset password through both links cloud and cloud2 both links of control room.

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 15, 2026

I have already tried that as well twice or thrice since yesterday but still nothing worked out.
Also I have tried to reset password through both links cloud and cloud2 both links of control room.

Then send an email to community@automationanywhere.com and they can help you. 

M
muhammadanasworkAuthor
Cadet | Tier 2
August 15, 2026
I have already sent an email to them but they didn’t respond and it’s been 16 hours since then.

 

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 15, 2026
I have already sent an email to them but they didn’t respond and it’s been 16 hours since then.

 

​@muhammadanaswork Given the ongoing training camp in session, expect a longer-than-usual response time. In the meantime, try creating a different account with a different email service (like Yahoo). We also don't work on the weekends... well, most of us don't. 😅

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