Email Event Trigger Automatically Marking Emails as Read

Hi All,

We are currently facing an issue with the Email Event Trigger in Automation 360.

When a new email arrives, the Email Event Trigger fires correctly, but it is automatically marking the email as “Read”. Because of this, when the bot starts and looks for unread emails, it does not find anything — the trigger has already read the email in the first instance.

Has anyone faced this behavior before, and is there a way to prevent the Email Trigger from marking emails as read? Or is there a recommended best practice to handle this scenario?

Any guidance or workaround would be really helpful.

Thanks!