Unable to log into Control Room - No Invite Email

How am I supposed to login if I never get the invite email? It’s not in my spam folder either.

My admin provisioned a new Cloud Control Room, and I am the admin on that control room. I did not receive the invite email that is supposed to allow the initial login.

In the Cloud Control Room Instances page, I click on View for the provisioned Control Room. I copy the password and navigate on a new Chrome tab to the Control Room URL.  I then enter my Administrator User ID and the password. I get the following message:

Either your username or your password is incorrect

This may be due to a misspelling or because your Caps Lock is on. To continue, please retype your username and password.

Code: UM1110

If I click “Forgot password”, it get this message:

Security question answers are not created by user

Unable to continue because the security questions for password reset has not been created for this account. To continue, please contact your administrator.

Code: UM1105