Developers Forum

The presence of the "#shadow-root" tag, as highlighted below, is causing unique identifiers not to appear in the AA attribute list when attempting to spy the elements.  

Hi Guys,Getting the attached error, please help.Thank you :)

Hello, we are using Automation 360 Build 37528 and trying to start an unattended bot on a fixed schedule. However if the machine is locked, the bot always fails to start, returning the error message: java.lang.RuntimeException: User - xxx has attested the device credentials, but Console session is locked The user has the correct credentials to unlock the machine and we also tried to uncheck Attest Device Credentials checkbox in user settings, as described in https://apeople.automationanywhere.com/s/article/A360-Java-lang-RuntimeException-User-vdi-has-attested-the-device-credentials-but-not-chosen-to-reuse-an-existing-session but nothing seems to work. Is there anything else we can try? 

HI guys,We have an automation in saleforce app. We do not use connectors/licences etc. We do use recorder captures in various windows. However we’ve experienced that after each Saleforce maintenance captures stop to work due to change in object properties. Do you also have the same experience? Any idea how to handle this, please?Thanks 

Hi,I have an new issue with a bot which i haven’t had before (as it has always been running fine on Bot runners)I have a bot where it is placing text, into a text box, on website and works perfectly fine when I run it on my Dev machine. However, when I send it to the Bot runners it always seems to ‘Fail’ when placing in text into a search textbox (fail - as in puts in blank text).Now, like i have mentioned works perfectly fine when running on my dev machine and performs as it should. I have even gone and changed the code and place it as ‘simulate text’ so it can work on Botrunners and increased the time (for when writing in text - should that be the issue) but no avail. is it the packages?Any ideas? Thank you  

Hi A360 community —I need help implementing a production-ready Multi-Bot (WLM) architecture in Automation Anywhere A360 and want a clear step-by-step guide.My Goal Ingest events from Email, Schedule, and File/Folder. For each event, create a Work Item in a WLM queue (preferably an express queue to start). Let Workload Manager distribute work items to multiple Bot Runners using Run with queue. Ensure robust error handling, de-duplication, retries, and monitoring.

Hi community,I met a issue occasionally when I run a bot. Generally, the bot process is good, however, sometimes, it just stuck in the process “connecting device”. Even I leave it for 2 hours, it is still there. Finally, I try to click the ‘cancel’ button, and then with no any notification, it still run quietly. So that I cannot run another bot with the same account. In the case, I can find the bot mission with ‘unknown’ status at ‘in progress activity’ list. And I cannot close it directly.My friend often try to reboot the whole server to reset the process. But sometimes, bots from other users are still run, I cannot directly reboot. What can I do now.The image below showed the stuck case. Around half an month would appear 1 time. Thank you for your advices, guys. 

Hi everyone,I have updated a control room that was on v24R2 to v27 without errors.For context, the control room, database and elasticsearch are installed on the same windows VM.I now want to update it from v27 to v30 but I get an error “Installer has detected that there are ElasticSearch indices that are old and cannot be migrated automatically. Setup will abort”. I want to follow what has been explained hereHowever, I fail connecting to elasticsearch while it was possible beforehand -I have tried ports 47599, 47600, 9200, 9300)

I’m creating a bot that gets information from tables in a website and I’m trying to put all of that information in an excell sheet.I created a script in python that retrieves me the column of the excell based on the number I passed to the function, and that number is supossed to be the column.  So basically, I’m iterating through each table and through each row of the table and I’m trying to put the information of the row in a column in the spreasheet. I’m new to automation anywhere so I don’t know if there is a better way to do that. I’m trying to print the result from the script but I keep getting this: I don’t think the script is wrong be

Hi everyone, I have an SMTP server email-smtp.eu-west-3.amazonaws.com with credentials.It used to be working correctly, but now fails. When I use an older package version, it behaves as if the e-mail was sent correctly (whereas I receive nothing). When I use the latest package it gets stuck for ages.Did anyone ever face this error ? 

Error al iniciar sesión en la sala de control con las contraseñas que funcionaban. Al intentar recuperarlas, no recibí el correo electrónico del proceso. Olvidé las preguntas de seguridad. Usuario joswilcar71@gmail.com

I tried several options for the command, none of those are working (I also tried to vary the delay time.[ALT DOWN][ALT UP]y3y4t[ALT DOWN][ALT UP]y3y4t[ALT DOWN][ALT UP][ALT DOWN]y3y4t[ALT UP][ALT DOWN]y3[ALT UP] & new line [ALT DOWN]y4[ALT UP]

I am curious if anyone has done this or knows whether it is possible. I have a customer that needs to rotate the windows device password for the unattended bot runner account every 30 days. They would like to set it up to run through the API, being called either from their DevOps pipeline or a script (PostMan, PS, whatever works). I have been looking through the swagger examples under User, but cannot seem to get the syntax correct, and am having trouble with the dearth of documentation. If anyone has an example, that would be much appreciated.

Hi All, I have an issue. The email trigger for every incoming mails despite the conditions that I have set. If someone have an idea please.  

I am using the following Box package from Bot Store: https://botstore.automationanywhere.com/bot/box-package The start session connects without any issue using client credentials grant.When i do download file, i get an error file and folder not found.When i do upload file, i get success message but the file does not get uploaded to box. When i try the same with developer token, it works without any issue. But Dev tokens are limited to 1 hour usage only and needs to refreshed.  

Hi,I am using the Recorder action, using which I have to select a value from the drop-down. I have used select item by index action, which is working as expected but after selecting the value I’m getting error message: Unable to find LISTVIEW. Search Criteria did not match.

Hi Everyone,I am trying to create a task bot schedule in control room using AA control room API.The the Delete API is working fine but when i am trying to Create a new or Update a existing schedule using API am getting 500 (server error).If you have encounter such issue you help will me appreciated. Error message:-Below id the json request body that i am using:-  {  "schedule": {    "status": "ACTIVE",    "description": "Schedule automation to run email bot.",    "scheduleType": "NONE",    "dailyRecurrence": {      "interval": 0    },    "timeZone": "Asia/Calcutta",    "startDate": "2025-11-16",    "endDate": "",    "startTime": "16:00",    "repeatEnabled": false,    "misfireScheduleConfig": false

I have a use case related to Excel and would like to know if it's possible to build a solution without using VBA macros.Specifically, I need Excel charts to be automatically updated and reflected in Outlook. However, I’d prefer not to use VBA scripts, as they require significant reengineering after deployment.Do you have any suggestions or alternative solutions that could help achieve this?

Hi there!!I’m building an automation that connects to SAP. In one step I need to double-click the 4th option in the ALV filter list. What SAP GUI Scripting records (works in SAP GUI)session.findById("wnd[1]/usr/subSUB_DYN0500:SAPLSKBH:0600/cntlCONTAINER1_FILT/shellcont/shell").currentCellRow = 4session.findById("wnd[1]/usr/subSUB_DYN0500:SAPLSKBH:0600/cntlCONTAINER1_FILT/shellcont/shell").selectedRows = "4"session.findById("wnd[1]/usr/subSUB_DYN0500:SAPLSKBH:0600/cntlCONTAINER1_FILT/shellcont/shell").doubleClickCurrentCellHowever, at runtime it selects the 3rd option, not the 5th. (Bloqueo de pago) which I need to be selectedQuestions In Community Edition, is there a native way to target a s

Hi All,I am trying to get the active employee status and email from the company, I have used below qurey to get the Active employee status but unable to get the email id, Can someone please help me with right query for using LDAP in A360.  (&(objectCategory=person)(objectClass=user)(displayName=$rEmployeName{"WEARER NAME"}$)(!(userAccountControl:1.2.840.113556.1.4.803:=2))) 

Hi everyone,I've been struggling with an issue where Outlook keeps showing "Email connect not working – account not set up". I've gone through all the articles and troubleshooting guides I could find, but unfortunately, nothing has worked so far.Yes, I've already repaired both Office and Outlook multiple times, but the problem persists.Does anyone know of a solution that might not be publicly documented or shared in forums? Any help or insight would be greatly appreciated!Thank you.  

Im getting the below error when trying to deploy a bot with newly created pool id. { "code": "generic.server.exception", "details": null, "message": "An unexpected problem occurred" }

Hi everyone, I have managed to configure a Control Room managed Oauth connection, allowing my bots to connect to Sharepoint However after roughly 20-30 minutes it fails with the error message :{"code":"cv.validation.credential.not.found","correctiveAction":"It may have been renamed or deleted. If the problem persists, please contact your system administrator.","details":"","message":"The credential wasn't found."} I have configured in Azure that the connection should expire after 2 days, not after a few minutes. Changing the settings in Azure does not seem to have consequences in the Control Room.I then receive a message in the evening (always at 20:40, CET ) notifying me that “ A Oauth shared token for Custom EkinopsPRODnew has expired. “ Does anyone know how to change the duration of the token for Oauth in the Control Room ?  

Hello everyone, I have a TaskBot with 3 triggers. Each trigger checks for an email every 30 seconds with a specific subject.       However, when I send an email like this:The trigger is being activated multiple times:

Hi,I want to capture the element on the below screen for Objects Exists condition. But unable to do so as it is disappearing. How can I capture it?