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Enterprise Knowledge (Cloud Hosted) - Confluence Connection

  • May 21, 2026
  • 2 replies
  • 21 views
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Hi,

I have reviewed the following:

https://ai-kb.automationanywhere.com/agents/external-integrations/confluence

https://ai-kb.automationanywhere.com/knowledge-base/kb-connectors-confluence

And unable to connect to our cloud hosted Confluence instance at all. 

Using the connector, I received this message:

This app has requested Confluence API & Confluence API & User identity API scopes that have not been added to the app. Configure the app at https://developer.atlassian.com/apps and add the following scopes to the Confluence API & Confluence API & User identity API: read:hierarchical-content:confluence.

 

And using the toolkit:

You don’t have access to this app.
This application is in development - only the owner of this application may grant it access to their account.

 

It doesn’t appear to offer me any OAuth flow or means of authenticating myself. 

Anyone shed any light?

Thanks

Nick

    2 replies

    Lu.Hunnicutt
    Pathfinder Community Team
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    • Lu.Hunnicutt
    • Pathfinder Community Team
    • May 28, 2026

    ​@Matt.Stewart 

    ​@JLogan3o13 

    ​@Uzumaki 

     

    Do any of you have any advice here?

    Let's Connect! www.linkedin.com/in/lu-hunnicutt-1290jan
    Matt.Stewart
    Automation Anywhere Team
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    • Matt.Stewart
    • Automation Anywhere Team
    • May 28, 2026

    ​@Nick Kennedy 

    This type of error means that the user name you are using to authenticate doesn’t have permission to connect that way.

    I haven’t connected Confluence to EK before myself, but I have used connectors with other apps and see this same type of thing.  Connecting as an ‘app’ usually requires a client ID and secret treated as an application with scoped permissions.  Sometimes things are set up so people can configure this themselves, especially if they own the part of confluence they are attempting to access, but not often.

    It is unlikely you’ll be able to do this connection without support from your confluence team.

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