User logged into console. Please log out before trying another multi-user deployment.

​@Matt.Stewart 

​@Marc Mueller 

​@Vatsy 

Do any of you have insight into this?

​@GOAA  Please check auto login setting for RDP Session  - Session lock vs session open 
also could you please confirm that when you singed out  using below procedure ?
Windows button → Right Click → shutdown or Sign out ->Sign out 

HELLO ​@rbkadiyam 

I try with lock sessioni, unlock session and logoff. But doesn’t works

I try with a sesion open and without session open, and doesn’t works

Only works with regular.

​@GOAA  Now I would suggest to clean the profile 
 

Steps: 

• Stop AA Bot agent service in runner/creator machine 
• login into control room → Manage → Devices → Remove the device 
• delete Automation anywhere folder under C:\Windows\System32\config\systemprofile\AppData\Local\
• Start AA Bot agent service 
• connect to Control room to make sure Device connected and showing into the control room

This will clear any open sessions and any cache.

 

HELLO ​@rbkadiyam 

I did that you wrote me.

But, when the session is open works fine (with lock and unlock session), but the problem is when need to create a new session to Exceute a bot.

Hello ​@GOAA , please follow the article below.

https://apeople.automationanywhere.com/s/article/Automation-360-Error-User-logged-into-console-Please-log-out-before-trying-another-multi-user-deployment

Hello ​@Sajith Sudhakaran 

I did that, but didn’t work. All close all sesion, but the RDP fails when needs to create the sesion

I need to work in RDP mode because, i need to control the Screen Resolution.

Thanks!

​@GOAA  try to save this script in .bat file ; place into runner machine - right click and run as adminstrator.  Then run the bot. 

--------------------------------------------------------------RDPSessionOut.bat----------------------

@echo off
setlocal enabledelayedexpansion

for /f "skip=1 tokens=1,2,3" %%a in ('query user') do (
    set "user=%%a"
    set "user=!user:>=!"

    if /i "!user!"=="%USERNAME%" (
        set "sessionID=%%c"
    )
)

if defined sessionID (
    echo Found session: !sessionID!
    tscon !sessionID! /dest:console
) else (
    echo Session not found.
)

endlocal
------------------------------------------------------------------------------------------------------------------

This worked for me with the same scenario that you mentioned.

hello ​@rbkadiyam 

I try with admin mode, but doesn’t work. The rdp session still failing.

​@GOAA  will you be able to provide node manager, Wfree_RDP, AAchromeBotBrowserAgent logs along with the control room → Settings → Device → Auto login settings