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Cannot remove a credential from a locker.

  • June 24, 2026
  • 2 replies
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M
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I have 3 credentials in the same (external) locker, for some reason when I try to remove 1 credential from the locker It will not let me remove it. If I try and remove any other credential from the locker I can remove it no problem. I’m the owner of all credentials and the locker.

Best answer by mercerj

I found the Answer. The locker was set to External Key Vault, so It wouldn’t let me remove the credential. You can temporarily shift it to a Credential Key Vault to remove the credential and put it back to an External Key Vault locker before saving.

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • June 24, 2026

​@mercerj Very odd. I would inquire if someone with CV Admin permissions can assist you.

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  • mercerj
  • Author
  • Cadet | Tier 2
  • Answer
  • June 24, 2026

I found the Answer. The locker was set to External Key Vault, so It wouldn’t let me remove the credential. You can temporarily shift it to a Credential Key Vault to remove the credential and put it back to an External Key Vault locker before saving.

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