Forums

Hello! When trying to view details in Historical in Control Room, the details do not load.  Instead, after a while, a message “could not extract ResultSet” is displayed (see below).  Any idea what is causing this issue and how to resolve it? Thank you! Justin Hogan

I am unable to access Customer portal getting error as: Access to the Customer Support Portal is restricted to Customers and Partners.For community resources visit our Pathfinder Community My ID is srikanth.gunti@concentrix.comcompany concentrix Please help.

Hello, The bot suddenly stops with the following message, and it happened many times across many machines.“Forcefully closed the bot execution due to user stopping it.”And of course, the user did not stop the bot.Did anyone experinece the same issue and what is the solution? Kind Regards,Fouad Sabry

 This is regarding Automation Anywhere Package deployment issue where the BOT is not getting deployed and not able to run any BOT's due to this issue. We are also not allowed to deploy remaining BOTS or Delete the BOT agent. Kindly reset my account and do the needful.  

Can I use this learning trail when I only have Community Edition?Don’t want to waste time on this trail until it starts teaching A360 exclusive features.

Hi , I’m facing an issue while connecting to MS SQL server. I have enabled TCP/IP but not sure how to go about resolving this. The connection string is: jdbc:sqlserver://localhost;databaseName=Test;integratedSecurity=true; 

I’m doing the Learning Trail: https://upskill.automationanywhere.com/learn/video/getting-started-with-the-python-packageOn the Python section.I’m supposed to input a text on the prompt.Then use Python script to reverse the input.But the output is just saying output error.I don’t think it’s an installation issue.Also my scripts are working outside of AA 

When I tried to use the recorder function, the attached pop-up was displayed. How should I respond?

Hi, Could any one help use Loop record variable that has excel row value to do online search using automation anywhere tool

I cannot select an icon (search icon), I tried a loop to find window in window and after click on this recorder capture icon without any result, I tried image recognition also without any result. This icon is detected as link type. If you have any suggestion please. 

Hi Team, I am unable to process documents in Document Automation. After uploading document it is showing as ‘Queued’ when checking in View Status and it is displaying as “The task is in queue and will be soon processed”. Please find attachment and let me know how to train in such case.

Hi.. I am getting below query error during database execution. Error - Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression automation anywhere a360 error. Query - UPDATE [Sheet1$$] SET [Status] = '$intCRMIncidentRequest$' WHERE UCase(Trim([Description])) LIKE '%$intReferenceNumber$%' AND UCase(Trim([Cr_Dr]))='CR' AND [Transaction_Amount] = $intAmount$.

Is there a way to add pattern based validation(for example using regex) to particular columns in AARI forms.I want to ensure that certain columns have data in a particular format before user is able to click submit button on the AARI form

I have a bot, and while running downloading dependencies around 1.7 GB, but the dependencies are not sable to download completely, the CR is getting disconnected in between. And after relogin while running the bot, I’m getting the below error. But there is no activity in inprogress. I have tried several tries still the dependencies are not able to load properly Any solutions?-- How to get rid of this below error?-- Is still the downloading dependency activity is running in background, because of that only I’m unable to trigger another run?  

There is a way to get an alert when a bot crashes but the error handled in the bot itself does not arrive. Thank you

Hi ,Have you guys tried using docsumo package in AA

I’m using Excel Advanced to open a macro file on version 21.112 or above. Recently, I’ve ben running into an issue where the macro file does open but the bot crashed saying it cannot find a sheet. “Unable to find sheet '' in file …” is the message I receive when attempting to run.The first time this issue appeared was on 12-20-2023, and ever since, the bot has continued to crash when being run manually or scheduled. I’ve attempted to select a specific sheet in the same Open Excel Advanced action, but it provide the same error, just with the selected sheet within the apostrophes of the message above. I’ve also tried unhiding all sheets, graphs, and everything in-between, but same issue.Does anyone have a similar issue or have a work around solution? I need the file to be a local excel session so I can manipulate the data within. 

Hi Team,Required to extract Historical data through control API using start and end date only like bot insight APIthanks in advance

  Hello, my name is Rose who is studying RPA in Korea.I'm inquiring because I couldn't solve it while practicing A360.If you look at the captured ExcelI want to find the value in red in sheet2 and fill the sheet3 table with the appropriate value, but I don't know how to use the loop or find it.I want to know the loop, but it is difficult because there are not many lectures in KoreanI searched each item on the site and filled it up, but it's too long.Can you tell me how to make it easier?And I have another question.If I search it directly on the site and set it to import the value in Excel, the value is entered vertically.What is the reason?Thank you.      

Hello I'm exploring the integration of Salesforce CPQ with legacy systems using RPA (Robotic Process Automation) and seeking insights into the challenges and strategies involved in this process. Specifically, I'm interested in understanding how to overcome potential data silos and ensure seamless integration between modern CPQ solutions and older, legacy systems.Some key points for discussion include:Challenges: What are the main hurdles faced when integrating CPQ with legacy systems using RPA? Examples may include compatibility issues, data format discrepancies, and process complexities. Strategies: What strategies or best practices can be employed to address these challenges effectively? Are there specific RPA techniques or tools that prove particularly useful in this context? Data Silo Mitigation: How can organizations mitigate the risk of data silos arising from the integration of CPQ with legacy systems? What steps can be taken to ensure data consistency and accessibility across a

Hi,I tried to run the bot inside the server using citizen license. while running the bot, i have minimize the server and bot has been stopped running. is it necessary to keep the screen without disturbing while running even inside the server ?Do we have scheduling options to schedule the bot  or something like listener option to trigger the bot once file is placed into the folder.  

Limit sql query not working in A360 .Please help 

Switch Bot Agent to a Different Control Room Are you tired of constantly switching between devices for your Control Room login, only to be greeted by the frustrating error message, "This device is already registered with another Control Room"? It's a common hiccup we encounter when juggling Control Room logins on the same device. But fear not, for there is a solution at hand! Understanding the Issue:Before we delve into the fix, let's dissect why this error occurs in the first place. The Control Room associates each device with a unique registration, allowing only one Control Room per device at any given time. So, how do we resolve this issue and effectively delete the device registration? Deleting or Renaming registration.properties File: Here's the answer: Navigate to the Registration properties File Path: C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere. Once there, locate and either delete or rename the "registration.properties" file. With this step complet

I did this many times, and it worked.Now i created a task.In attachment I added “C:\Users\botcreator1\Desktop\invoiceKumulatifKontrol.png”and in email body, <img src="cid:invoiceKumulatifKontrol.png">but it sends it in attachment. What should I do?

hi i am using file folder trigger to run the bot .when new file is added in folder bot has trigger and read newly added xml file .but somtimes two or more files are added in the folder at same time  (suppose 5 files added at same time the bot is triggered 5 times but it reads only same file each time .I need read those 5 files one by one). i just want to read newly added latest files not exesting files how i overcome this problem . (Note: latest file is comes at first index always)