We’re well into the latter half of 2024 and have seen incredible acceleration in the first half of this year regarding generative AI growth and maturity. If you’ve dialed into any of our different monthly or quarterly meetups, you know we’re constantly checking in to keep a pulse on who’s leveraging generative AI and who’s still learning, observing, and ideating before taking the plunge with their first generative AI use case. No matter which side of the coin you fall on, now is a great time to peruse Bot Store for the latest out-of-the-box packages to help you crush your current or future generative AI goals.

If you haven’t poked around Bot Store in a while, you’ll surely discover a trove of new packages and automations developed by your industry peers and our own Automation Anywhere team. Today, we want to spotlight for you the latest and greatest packages from Automation Anywhere that—no surprise—all harness generative AI in one way or another for super-intelligent automation capabilities. We’ll give a brief summary and cover the top benefits of each one. And don’t forget - all the packages we’re covering today are free to download and consistently updated as technology evolves!

Here are the packages we’ll be spotlighting today:

• OpenAI Generative AI Package
• Google Vertex AI Package
• Knowledge Retrieval & Conversation Packages for 4 major LLMs
• AI Agent - Service Operations Template

OpenAI Generative AI Package

Bring the power of OpenAI directly into your Automation Anywhere Control Room. This package functions with GPT-4, ChatGPT-3.5 Turbo, and GPT-3 models with both OpenAI and Microsoft Azure service providers. Whether you're looking to streamline operations or improve customer experience, the simple and intuitive interface of this package empowers you to harness generative AI in your automations without any prior experience—think generating and executing scripts, responding to customer inquiries, continuing conversations just the way you would chat, and more.

Top Benefits:

• Evaluate free form text to gain meaning, tone, and intent
• Continue conversations just the way you would chat
• Build meaningful responses to user and customer inquiries
• Create articles, news reports, dialogue, or summarizations of content
• Generate code to increase development and delivery times

Download the OpenAI Generative AI Package here.

Google Vertex AI Package

If Google Cloud is your service provider of choice, this package enables you to seamlessly integrate the power of Google Vertex AI directly into your Automation Anywhere Control Room. Revolutionize task and process automation by leveraging generative AI to generate and execute scripts, provide concise responses to customer inquiries, engage in natural conversations, and more. With this package’s user-friendly setup, designed for effortless initiation, no prior experience with generative AI is necessary to get up and running.

Top Benefits:

• Draft articles, news reports, dialogue, or summarize content
• Craft meaningful responses to user and customer inquiries
• Extract important information from unstructured data
• Provide a fully customizable prompt and the model will generate the requested response

Download the Google Vertex AI Package here.

Google/AWS/Azure/AAI Knowledge Retrieval & Conversation Connector Packages

Powered by retrieval-augmented generation (RAG) technology, Automation Anywhere designed connector packages for the 4 major LLMs to enable developers to dive into the next generation of automation workflows with lightning-fast knowledge retrieval of your own data. RAG augments an LLM’s ability to fetch facts and write text, making it more accurate, reliable, and up-to-date. Integrate RAG into applications and create intelligent agents—from chatbots and virtual assistants to knowledge retrieval systems—with the capabilities to ingest an array of document formats and retrieve information with extraordinary accuracy and speed. Simply download the connector package for your preferred LLM, and you’ll be fully equipped to unlock the full potential of AI-powered automations.

Top Benefits:

• Enhance accuracy in knowledge retrieval and generation with RAG models for precise and relevant information delivery
• Increase operational efficiency with faster analysis and decision making while optimizing user experience and satisfaction
• Seamlessly integrate advanced AI capabilities into your automations, accelerating development and deployment of intelligent agents across platform

Download the Knowledge Retrieval & Conversation Connector Package of your choice below:

• Google Knowledge Retrieval & Conversation Connector Package
• AWS Knowledge Retrieval & Conversation Connector Package
• Azure Knowledge Retrieval & Conversation Connector Package
• AAI Knowledge Retrieval & Conversation Connector Package

AI Agent - Service Operations Template

This pre-built process template is designed to help you swiftly deploy an AI Agent. Leverage this blueprint and practical resource to develop a powerful customer service assistant that can automate various service operations tasks such as ticketing, scheduling, and basic troubleshooting. The agent can seamlessly integrate with existing IT and CRM systems and utilizes generative AI to execute routine tasks, make informed decisions, and provide insights through data analysis.

Top Benefits

• Reduce Average Resolution Times and improve Customer Satisfaction by quickly providing fast and accurate answers to your customers.
• Increase operational efficiency and employee productivity with Automation CoPilot ready to assist employees on high-complexity cases.
• Seamlessly integrate advanced AI capabilities to ingest complex company knowledge and connect your enterprise systems to orchestrate end-to-end processes.

Download the AI Agent - Service Operations Template here.