Skip to main content
Question

can not open excel files

  • Nov 9, 2026 5:51 AM UTC
  • 1 reply
  • 4 views

I cannot open Excel files using the Excel Advanced: Open action.
Could you please tell me how to solve this issue?

1 reply

Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+6
  • Automation Anywhere Team
  • Nov 9, 2026 2:20 PM UTC

​@TKD-M The error says that it was an “unknown error”. A couple possible solutions:

  1. Check the file itself for corruption. Make sure it opens correctly in Excel.
  2. Make sure you don’t have the file open in Excel when running the automation.
  3. In a worse-case scenario, you may have to perform a refresh of your installation of Microsoft Office. You do not need to remove it, just perform a refresh, kind of like installing on top of itself to fix any missing/corrupted/unregistered files.

Check those things first, then we can move onto other ideas if necessary.