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  • 4,019 Topics
  • 10,573 Replies
4019 Topics
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UzumakiCustomer
asked in Developers Forum
Credential validation works in development but not in production

Hello,I have a bot that uses both the SAP Bapi connect and SAP connect (for gui automation) actions. They have been working fine in testing for the past few months, but last week they started throwing errors saying “Unable to connect to the SAP server. Please verify the connection details and try again”. The weird thing is is that this error only occurs when I run the bot in the development environment. I have a version in production (referencing the same credential vault) and both sap connect actions work fine there.Does anyone have any idea as to what might cause an issue like this?Thank you

371
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22 days ago
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emmanuelkatto24Member
asked in Developers Forum
Emmanuel Katto Dubai : How do I troubleshoot issues with API authentication for my credentials?

Hi everyone,I’m Emmanuel Katto from Dubai, facing an issue with a bot that’s stuck in the "In Progress" activity. I attempted to reset the bot runner device through the API, but I'm unable to authenticate my credentials and keep getting an "Access is Denied" message when I try to authenticate using Postman.I’ve attached a screenshot for reference. If anyone has encountered this issue or has suggestions on how to resolve it, I would really appreciate your help!Thanks in advance!RegardsEmmanuel Katto

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23 days ago
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cacorderoPartner
asked in Developers Forum
Certificado HTTPS en control room indica no es seguro

Buenos Dias Se realizo la instalacion de AA 360 con el certificado https pero no lo reconoce y el control room sigue indicando que no es conexion segura, como debo hacer para que sea seguro?

58522
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23 days ago
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emmanuelkatto24Member
asked in Developers Forum
Emmanuel Katto Dubai : How can I troubleshoot authentication problems with my API credentials?

Hi everyone,I have a bot that’s stuck in the "In Progress" activity, and I’ve tried resetting the bot runner device through the API. However, I’m unable to authenticate my credentials, receiving an "Access is Denied" message when I try to authenticate via Postman.I’ve attached a screenshot for reference. If anyone has encountered this issue or has suggestions on how to resolve it, I would really appreciate your help!Thanks!RegardsEmmanuel Katto

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23 days ago
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Automate the Universe SME
b.taylorAutomate the Universe SME
asked in Developers Forum
Callback URL required for v2/schedule API?

I am trying to switch over to use the new v2/schedule/automations endpoint to schedule bots since we’ve learned v1 is deprecated now…Is the part in the sample request body referencing a callback service actually required now?? I’m hoping not, because we’ve never set that up. But if it is required, that would explain why I can’t get anything to go through… been tinkering with the request body and keep getting a 400 error with message that just says “Invalid request parameters”has anyone else managed to get this working without a callback and maybe have some advice on translating the old version’s request body to the new one? (in terms of a field/fields you may have found that didn’t map to the new request body format as expected)

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Automate the Universe SME
23 days ago
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Elvis.ECustomer
asked in Developers Forum
Excel error

Hello AA and all pathfinder community. We are currently facing some issues regarding the excel package. Both excel advanced and basic aren’t working and showing the following error:An unexpected error happened. Unexpected eval class (org.apache.poi.ss.formula.eval.MissingArgEval) Enter in contact with your sistem’s administrator. (This was translated from ptbr. The original one is: Ocorreu um erro inesperado. Unexpected eval class (org.apache.poi.ss.formula.eval.MissingArgEval) Entre em contato com o administrador do sistema.)There is also an error that makes the excel white. I will also leave here some prints. Please help. 

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23 days ago
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sakhtarCustomer
posted in Developers Forum
Issue with Automation Anywhere Plugin - Error : TYPE_01568

I am experiencing issues while running a reconciliation task on invoices on my finance application. I use Firefox as the browser because it provides better compatibility with the finance site we work on. What we’ve observed is that every 30 to 40 minutes during the reconciliation task on the website, memory usage increases by several percentage , eventually causing Automation Anywhere's plugin to crash with Error Code: TYPE_01568. Interestingly, when performing other tasks on the same site—such as adding invoice lines—the memory consumption remains stable, and there are no crashes, even if the process takes up to 2 hours. We need assistance in resolving this issue permanently.Over the last 2 weeks, I have reinstalled the plugin atleast 7 times. reinstalled the browser , changed firefox to ESR version and tried different machines. This same behavior was observed.

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Tamil Arasu10
Most Valuable Pathfinder
24 days ago
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xingtong.l2Partner
asked in Developers Forum
if the web page is minimized, the operation will fail.

When simulating keyboard operations on a web page, if the web page is minimized, the operation will fail.can't catch the specified element

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Tamil Arasu10
Most Valuable Pathfinder
24 days ago
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ali 679Member
asked in Developers Forum
Filtering excel data from particular row

Hi guys, i have data in excel which starts from 4th row, i need to filter P column with value [West]. how can i do using A360. excel data 

3482
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25 days ago
Vatsy
VatsyMember
asked in Developers Forum
Who is coming to the AA Imagine India 2024 Event?

Hello Pathfinders,I have registered for the two day AA Imagine India event happening on 19th and 20th November in Bengaluru, India.Just wanted to know who all will be joining me there, so please comment here if you are also attending this event!

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Vatsy
26 days ago
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jamartinezmCustomer
asked in Developers Forum
User is already running a bot on device

I attempted to run a bot, but it remained inactive for an extended period, so I decided to click on Cancel.After that, I tried running it again, but I received the following message:User: (user_id) is already running a bot on device: (device_id)I also tried deleting the device, but encountered this message:Cannot delete device, as it is part of an active bot deployment.To resolve the issue, I have attempted the following actions without success:Restarted the "Automation Anywhere Bot Agent" service. Tried to reset the "Automation Anywhere Bot Agent" service, but the service did not appear. Uninstalled and reinstalled the agent. Uninstalled the agent and cleaned the AA folders in the user profile. Restarted the computer. Left the computer shut down (clean shutdown with no sleep or hibernation) overnight.Despite these efforts, the issue remains unresolved.Thank you for your assistance.Best regards.

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26 days ago
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marcom1aiPartner
asked in Developers Forum
Co-Pilot 500 : DOCUMENT_FAILED

Hi all, We are having this issue of Co-Pilot not wanting to extract documents. Some machines give this error while other don’t. Some did and then later worked again. We restarted the service, uninstalled and installed the bot agent with no success. I have looked and could not find a working solution online. This is the error: EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : The file cannot be processed, it may be corrupted. Please contact technical support if the file is valid.

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OliverM108256
26 days ago
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Uppala.NPartner
asked in Developers Forum
IQ bot is not creating learning instance

HI, while uploading files to cloud it is giving error i.e unsupported format. The formats are pdf and.TIF files i am trying upload still it is giving unsupported format why? please provide me the solution 

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27 days ago
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Srini 6969Customer
asked in Developers Forum
Creating Learning Instance

Hi all,Has any one tried to create a single learning instance that can read invoices with totally different formats… like invoices from different vendors…. did you use the predefined one or used definedIf yes what are the main challenges… When i tried using predefined ..the first issue was that there are certain fields that exist in one format and not the other E.g: Line number… Just wondering how we can make a field as optional in the learning instance...so that it can read when available and ignore when not available…?

221
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27 days ago
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shravanpintu399Member
asked in Developers Forum
Excel Automation

Excel automation resource please

231
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27 days ago
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srue2024Customer
asked in Developers Forum
Table isn't static and rows are loaded upon a scroll

Problem Statement: I need to find a way to loop through all rows in a react-infinite-table on a webpage that loads rows as the table is scrolled and capture the link and text values found in the first column of the web table. The bot will need to click the link found in the first column of the row when the bot finds a matching value that is provided to the bot through a record variable. The indexes of the table rows change as the table is scrolled/loaded so using a traditional loop is not working.

511
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27 days ago
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dstolzCustomer
asked in Developers Forum
Using Credentials in TaskBots

We have been successful to store ID/PW information (say for an email connector) in the Locker/Credential.  Assigned the Bot Developers to have Consumer access.On the EmailSend Action, that Locker/Cred can be selected and used without the Bot Developer ever seeing the value.  Great. Question - how to use on other fields? We have stored email server name also in the Credential for example.  But on the editbox to provide email server, it only accepts a String. Yes, Bot Store’s Credential Manager package seems to allow the read/conversion of a Cred to a String - but now the Bot Developer could simply send it to a MessageBox or LogToFile, etc. Is there a way to use Credentials as just simple “variables” that can be used in Actions, but not easily displayed?  The Help Docs mention “hostnames”, but I have not found an example of anything beyond ID/PW being used/accepted. We are using Enterprise Cloud Build 23228.

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27 days ago
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Adarsha GCustomer
asked in Developers Forum
Document Automation Failed to capture correct Invoice Number

Bot got confused while extracting  ‘I’, and ‘1’ and extracted ‘1NQR’ instead ‘INQR’.If Invoice number contains PSINV8888, BOT extracted PS1NV which is wrong.If invoice number is I0782 BOT extracted 10782 How can we resolve the issue.

151
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27 days ago
Andoni
AndoniPartner
asked in Developers Forum
Runas user(s) are not added to the consumer role

Hello there,We are using A360 Cloud and whenever we try to run a bot with queue (which previously was run without any issues) I encounter with the following message:“Runas user(s) are not added to the consumer role” Which is weird, as the roles that the bot runner has assigned are both part of queue consumer permissions and device pool ones as well…really annoying. Cheers! 

3382
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27 days ago
mhmud taha
mhmud tahaPartner
asked in Developers Forum
Document Automation Process => EXTRACT_FAILED - [Native] : 500 : StorageSvcError

After I Create learning Instance In Document Automation  when I use Process in file type of PDF (one page )  it take long time and Failed ( status ) and give me this Error =>“EXTRACT_FAILED - [Native] : 500 : StorageSvcError : File upload failed : File name: 0_processed.png, File type: PREPROCESSED_IMAGE, msg: "An unexpected problem occurred"}” a try on file type tiff and it work and Status (Completed) Does anyone have an explanation or solution to this problem? 

1035
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28 days ago
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aadewale86Member
asked in Developers Forum
Chrome Browser does not open in Unattended mode but works fine when viewing it live on the Unattended device

Bot executes fine and opens Chrome Browser as the default browser in the Virtual Machine when viewing the deployment live. However, when scheduling the deployment unattended to the same VM, it is failing to open the chrome browser. Actions taken:Browser and Recorder packages are up to date I’ve tried changing the deployment type from Regular to RDP (did not resolve issue) I verified that the chrome browser is up to date and the AA360 extension I made sure the VM has google chrome as the default browser to open I’ve restarted the VM several times I’ve unpaired/paired VM device in the control room (including uninstalling/re-installing the bot agent)Please help determine what could be the issue. Again, the Bot executes flawlessly if I manually log into the VM and watch it. 

357
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28 days ago
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RSANTOSCustomer
asked in Developers Forum
Deployment of Robot on 32-bit Operating System

Good afternoon everyone,I have a project under analysis that involves a 32-bit application which does not function on 64-bit systems. Therefore, migrating this application to 64-bit is not feasible. The documentation for AA 360 v.29 indicates that a 64-bit operating system is required, as well as the Bot Agent. Has anyone had experience with a deployment on 32-bit, or is it completely impossible? Thanks you

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28 days ago
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PallaviPrasad06New Member
asked in Developers Forum
I am unable to authenticate my credentials through API

Hi All,I have a bot stuck in In Progress activity. I tried resetting the bot runner device through the API but I am unable to authenticate my credentials. It gives an Access is Denied message when I try to authenticate through Postman. Please help. I am attaching a screenshot for your reference.  

424
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28 days ago
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MichalTurekCustomer
asked in Developers Forum
Automation 360 v.24 On-prem longer than usual task execution

Hallo,I’ve got a On-prem CR installation of AA360 v.24 and Unattened Bot Runner wth Agent v. 21.134 installed and Chrome Manifest V3 plugin.Everything worked smoothly and then a few weeks ago something went wrong:when logging to CR from Bot Runner or Bot Creator the Indicator of Bot Runner shows connection after 10-12 sec after loggin-in (previously it went to Log-In state immediately)when running a Task with Unattended Bot Runner it takes twice as much time that it used to : logging to the machine, downloading dependencies and such takes longer than used, Especialy the moment when one task calls sub-task sor returns from from sub-tasks.I need a clue how to test what is the reason for that issue and check what is causing such long undesigned delays,I would be grateful for Your input,greetings Michal 

632
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28 days ago
Anna 7996
Anna 7996Member
asked in Developers Forum
Issue with downloading CSV file in document automation

I'm currently working on document automation for invoice processing in enterprise edition. I've successfully completed the extraction step, but I'm encountering an issue when attempting to download a CSV file in the next step.The error message I'm receiving is: "DW_DOWNLOAD_FAILED - Bot deployment / download failed. Please check activity/audit logs for error details."I've verified that the file path is correct, and permissions seem to be set up properly. However, I'm still facing this issue consistently.Could anyone please provide insights or suggestions on what might be causing this error and how to troubleshoot it effectively?

1013
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29 days ago
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