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Semih 3318
Pathfinder Advocate | Tier 6
January 3, 2023
Solved

How to reinstall botagent on a botrunner that gives an error after uninstalling?

  • January 3, 2023
  • 33 replies
  • 2249 views

I uninstalled the bot agent, used the uninstall.batch file on C:\Program Files\Automation Anywhere\Bot Agent

 

while i was trying to install the bot agent, it gave this error” 

Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

This may be due to multiple reasons. To continue, please 1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent. Then, try again.

If you continue to see this message, please contact your system administrator.”

 

what should i do next?

Best answer by Semih 3318

@Raul Jaimes @ChanduMohammad its solved now.

in the C:\Windows\System32\drivers\etc\host file, at the last row, I added the controlroom IP address tabspace controlroomlink and saved the file

then we updated the correct cacerts certificate in the C:\Program Files\Automation Anywhere\Bot Agent\jre\lib\security cacerts  this path.

installed botagent, it works now, thank you :)

33 replies

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Semih 3318Author
Pathfinder Advocate | Tier 6
January 4, 2023

Thank you for the replies @ChanduMohammad  and @Raul Jaimes 

ill update once its solved

    C
    Most Valuable Pathfinder
    ChanduMohammadMost Valuable Pathfinder
    Most Valuable Pathfinder
    January 4, 2023

    Great

    Chand
    S
    Semih 3318Author
    Pathfinder Advocate | Tier 6
    January 4, 2023

    @Raul Jaimes yes, links for both controlroom are same but only the IP adress are different. botrunner is same , i just try to use it for newly installed botrunner. I deleted botagent on botrunner, and deleted botrunner device on the old controlroom

      Raul Jaimes
      Raul Jaimes
      Navigator | Tier 3
      January 4, 2023

      ok, @Semih 3318 ,

      So, seems  you have two differents ip’s for two different control-rooms and just only one name address.  

      As @ChanduMohammad mentioned, you will need to involve your  IT/SPOC  team. it seems you will need and additional DNS record, but it will be a different name address.

       

      Regards.

       

        C
        Most Valuable Pathfinder
        ChanduMohammadMost Valuable Pathfinder
        Most Valuable Pathfinder
        January 4, 2023

        ok, @Semih 3318 ,

        So, seems  you have two differents ip’s for two different control-rooms and just only one name address.  

        As @ChanduMohammad mentioned, you will need to involve your  IT/SPOC  team. it seems you will need and additional DNS record, but it will be a different name address.

         

        Regards.

         

        Interesting one though @Raul Jaimes @Semih 3318  

        Chand
        S
        Semih 3318Author
        Pathfinder Advocate | Tier 6
        January 4, 2023

        @Raul Jaimes @ChanduMohammad I asked this to my manager, and he also said the controlroom links must be different, we will look at the issue together, ill see where i do my mistake, ill update here afterwards. Thank you

          C
          Most Valuable Pathfinder
          ChanduMohammadMost Valuable Pathfinder
          Most Valuable Pathfinder
          January 4, 2023

          @Raul Jaimes @ChanduMohammad I asked this to my manager, and he also said the controlroom links must be different, we will look at the issue together, ill see where i do my mistake, ill update here afterwards. Thank you

          Great @Semih 3318 

          Chand
          Raul Jaimes
          Raul Jaimes
          Navigator | Tier 3
          January 4, 2023

          @Raul Jaimes @ChanduMohammad I asked this to my manager, and he also said the controlroom links must be different, we will look at the issue together, ill see where i do my mistake, ill update here afterwards. Thank you

          Awesome :)

          S
          Semih 3318AuthorAnswer
          Pathfinder Advocate | Tier 6
          January 4, 2023

          @Raul Jaimes @ChanduMohammad its solved now.

          in the C:\Windows\System32\drivers\etc\host file, at the last row, I added the controlroom IP address tabspace controlroomlink and saved the file

          then we updated the correct cacerts certificate in the C:\Program Files\Automation Anywhere\Bot Agent\jre\lib\security cacerts  this path.

          installed botagent, it works now, thank you :)

            C
            Most Valuable Pathfinder
            ChanduMohammadMost Valuable Pathfinder
            Most Valuable Pathfinder
            January 4, 2023

            @Raul Jaimes @ChanduMohammad its solved now.

            in the C:\Windows\System32\drivers\etc\host file, at the last row, I added the controlroom IP address tabspace controlroomlink and saved the file

            then we updated the correct cacerts certificate in the C:\Program Files\Automation Anywhere\Bot Agent\jre\lib\security cacerts  this path.

            installed botagent, it works now, thank you :)

            Thanks for sharing the resolution @Semih 3318 

            Chand
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