How to reinstall botagent on a botrunner that gives an error after uninstalling?

Hi @Semih 3318 ,

You need to login to new CR with bot runner id, and then download the bot agent and complete the registration so it will map the device to the right CR. Just installing the bot agent will not map the device to the new CR

Checkout below tutorial for your reference,

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-bot-agent-manual-upgrade.html

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html

Hi @Raul Jaimes  I cant figure out which control room is in the properties file. Because new controlroom and old controlroom links are the same, maybe i miss something, but when i log in both controlrooms, i see both links are the same

Hi @Semih 3318 

Are you taking about CR URL or below path?

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

No two CR links will ever be same

Hi @ChanduMohammad what does it mean that i should login to new controlroom with botrunner id? Sorry, i couldnt understand, its my first time to try switching controlrooms, so i got stucked

Hi @ChanduMohammad 

I am taking the both controlroom url

its the old controlroom’home page link:https://rpa360.NAME.com/#/dashboard/home

its second:https://rpa360.NAME.com/#/dashboard/home

*NAME* is the same on both

Hey @Semih 3318 

No problem, completely understand the situation.

Consider you have old CR link Ex: `https://community.cloud.automationanywhere.digital/ and a new one i.e `https://community2.cloud-2.automationanywhere.digital.

You are trying to setup Device registration for new CR i.e `https://community2.cloud-2.automationanywhere.digital/, checkout below steps.

1. Delete below folder

C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

2. Delete Device from CR» Device section
3. Uninstall existing Bot Agent
4. Login to the new CRURL in the browser i.e `https://community2.cloud-2.automationanywhere.digital/
5. Click on Connect Device to the left side of the screen
6. Continue following the displayed instructions for Bot Agent download and installation

No worries please checkout above resolution and let us know if that helps

@ChanduMohammad thank you for the replies, i did first 3 steps, but when i enter new controlroom link which is same with old one, it goes to the old one, so even if i install botagent again, it will probably go to old one now, i didnt understand how the links for home-AAcontrolroom can be same

Hi @Semih 3318 

Please check with your IT or SPOC who has shared the new CR link, both are same or mystery behind it.

If this is not helping you please log a support case with AA

So, the ip’s were changed?