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Semih 3318
Pathfinder Advocate | Tier 6
January 3, 2023
Solved

How to reinstall botagent on a botrunner that gives an error after uninstalling?

  • January 3, 2023
  • 33 replies
  • 2249 views

I uninstalled the bot agent, used the uninstall.batch file on C:\Program Files\Automation Anywhere\Bot Agent

 

while i was trying to install the bot agent, it gave this error” 

Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

This may be due to multiple reasons. To continue, please 1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent. Then, try again.

If you continue to see this message, please contact your system administrator.”

 

what should i do next?

Best answer by Semih 3318

@Raul Jaimes @ChanduMohammad its solved now.

in the C:\Windows\System32\drivers\etc\host file, at the last row, I added the controlroom IP address tabspace controlroomlink and saved the file

then we updated the correct cacerts certificate in the C:\Program Files\Automation Anywhere\Bot Agent\jre\lib\security cacerts  this path.

installed botagent, it works now, thank you :)

33 replies

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Raul Jaimes
Raul Jaimes
Navigator | Tier 3
January 4, 2023

@Raul Jaimes @ChanduMohammad its solved now.

in the C:\Windows\System32\drivers\etc\host file, at the last row, I added the controlroom IP address tabspace controlroomlink and saved the file

then we updated the correct cacerts certificate in the C:\Program Files\Automation Anywhere\Bot Agent\jre\lib\security cacerts  this path.

installed botagent, it works now, thank you :)

 

Great! 

    rbkadiyam
    Premier Pathfinder | Tier 7
    rbkadiyam
    Premier Pathfinder | Tier 7
    January 4, 2023

    @Semih 3318 : don’t you have big ip or generic url for control room even it installed in multiple servers ?  Use the control room access url … here in my case control room installed on two servers but accessing with generic url and you have to connect this generic url from vdi
     

     

    Ramesh B Kadiyam
    S
    Semih 3318Author
    Pathfinder Advocate | Tier 6
    January 4, 2023

    @rbkadiyam Thank you for your comment. The controlroom links are the same for the old controlroom and newly installed one. Only Ip adress is different.

    But when i wrote “ping controlroomLink” on command prompt, i saw the botrunner was connecting to the old one.

    After updating C:\Windows\System32\drivers\etc\host file, it succesfully connected to new controlroom,

    i just added one row, thats “newControlroom ID tabSpace controlroomLink”

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