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Cadet | Tier 2
December 9, 2022
Question

Windows 11 systems cannot perform excel as expected

  • December 9, 2022
  • 16 replies
  • 457 views

[Environment Information]
CR: Community
Bot agent: 21.222

Window Version: Window 11 pro

 

 [Problems]

In my device's environment, I couldn't use the action 'open' in Excel advanced package(in Version 6.8.0 or 6.10.4), but could only open the Excel basic package rather than Excel advanced. (Proceed every time will get the error message.)

Error Message 

Nevertheless, try in another device which in  Excel  advaced version 6.10.4, can open both of packages normally(Basic & Advaced).

Two devices are both Wins 11, why was that? 
 

16 replies

Cadet | Tier 2
December 13, 2022

Hi@Padmakumar,

No, nothing goes wrong while opening or even working on it directly.

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
December 13, 2022

Hi@Padmakumar,

No, nothing goes wrong while opening or even working on it directly.

Did you try changing the Package version?

Padmakumar
Cadet | Tier 2
December 13, 2022

Hi@Padmakumar,

As we metioned earlier in the first question post, we have tried switching the package versions between 6.8.0 and 6.10.4, but still couldn’t solve the problem.

 

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
December 13, 2022

Hi@Padmakumar,

As we metioned earlier in the first question post, we have tried switching the package versions between 6.8.0 and 6.10.4, but still couldn’t solve the problem.

 

Are those the only available versions for you?

 

There is a chance that an excel session is still active, which is why you are seeing this error.

 

Try killing excel.exe after heading over to Task Manager and then try running the automation, and if that doesn't work then try downgrading the Excel Package as I mentioned. 

If none these worked then, kindly raise support ticket with AA team.

Padmakumar
Zaibi
Navigator | Tier 3
December 14, 2022

Dear @Asgard Data Team,

 

It's possible that the issue you're experiencing is related to compatibility between Automation Anywhere and the version of Excel you're using. Excel Advanced is an optional add-on package for Automation Anywhere, and it may not be compatible with all versions of Excel. I would recommend checking with Automation Anywhere's support team to see if they have any guidance on this issue. You may need to update to a newer version of Excel or Automation Anywhere in order to use the Excel Advanced package. Additionally, make sure that you have installed the Excel Advanced package correctly and that it is properly configured on your system.

 

Regards,

Zaibi
Raul Jaimes
Navigator | Tier 3
December 15, 2022

Hi @Asgard Data Team ,

Additional of the above steps, check the Event Viewer Logs in order to see any kind of message or error during the execution of the bot.

Regards.