Windows 11 systems cannot perform excel as expected

Hi @Asgard Data Team ,

The Excel Basic package is using the MS Excel online to execute the operation hence it is not facing any issue. But the Excel Advanced package is using the Excel pack installed on your PC.

Could you please confirm whether you are facing the same issue while working with Excel files (without involving A360) or not?

Also, please confirm which Antivirus you are using?

Hi @Padmakumar ,

Thanks for your sincerely reply, my problem is that I can't perform excel advanced's open action on a specific device, and running all scripts on that device will face the same issue. The antivirus software of the desktop machine that cannot be executed has yet to be confirmed. What can be determined is that other actions of the script, such as messagebox, can be executed as expected.

Hi @Asgard Data Team ,

What exactly I want to know is that, whether the issue is happening when you are generally working with the Excel file or not. 

There is a known issue with MS Office and Windows 11 where some users were reported below error. Which actually was causing by the McAfee.

hi  @Padmakumar 

Seems was the same problem as the others face before. Ok thanks, we will confirm the compatibility of the system and the antivirus software.

Hi @Asgard Data Team 

Does the machine has excel in it?

Hi @Asgard Data Team ,

Please check the CR and Bot Agent compatibility. (I think, A360.26 supports the Windows 11).

Note :  CR and Bot Agent compatibility is correct but not working,please check MS Office repair option that might help here to fix this.

Thanks!

Hi@Tamil Arasu10 ,

Thanks for that, but we use the community, and out bot agent version is 21.222.

​​​​​Hi​​@ChanduMohammad ,

yes, we’ve.

Hi@Padmakumar,

The antivirus software we use was KASPERSKY, and we’ve tried to fix the problem in MS Office repair option(the version is office 365), but it still not working.

Hi,

Are you getting any error while working on Excel file normally?  (Not through A360)