Infinite pending execution problem. What can I do?

Hi Jitendriya

The link below explains, the process to delete the pending execution. Need to use the Postman to get this done.

follow the process mentioned in the link. Let me know if you were able to get it solved.

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/

Hello @Jaizal Pilathottathil​ 

I am already following the above steps, I don't have admin user privilege and am using community edition, trying with my URL and getting the below response.

Team,

I have done the same on community edition and was able to delete the process

The error shows that you are logged into the community edition on the browese...log out of the browser...and then run the postman ​

I think this procedure is applicable for the enterprise edition and will not work for the community edition as the users are not administrators.

Let us hope that the support and engineering team have plans to fix this issue this weekend.

This issue is prolonged since last Saturday (7 days).

I logout from the community edition and running the postman but still the same response I am getting.

Hi Jitendriya,

I think the best option is to get the support # from the CR and call AA, as this was the same issue for folks with Community2 edition after Engineering was notified it took a couple of hours but they resolved the issue, they basically deleted the "Connected" device.

I suggest you call them, if they say go to the Community Forum and post your question. Let them know that for a week, there was a major bug it is fixed for most but not for me. I am sure they will assist. I know how annoying it is and no articles currently help, as the API technique is only good as ADMIN, I was able to get my device ID and run that, but it just errors out (No User is an admin on CE)

Hope you get back on it.

Support

1-888-484-3535

408-834-7676

Hi all,

Same Issue I face now, previously the issue is resolved by updating the bot agent itself.

what can I do now to resolve the issue?

Thank you...

Hi Jitendriya,

Can you please share the error screenshot, bot execution id, and bot agent logs with us?

Thanks,

Aarjav Sheth

Software Engineer at Automation Anywhere Inc.

Hello @Aarjav Sheth​ 

The actual problem is that I am not able to delete the local device

Still yesterday one pause bot is there in the in-progress tab but now there is no bot in the in-progress tab

Please check the attached file.

Thank you...