Infinite pending execution problem. What can I do?

Hi @Aarjav Sheth​ 

For me the issue is not resolved, I don't have any active bot deployment in the in-progress tab but still, the connected device is not deleted.

Please find the screenshot below

You can see there is not an active bot in the In-progress tab.

I try to delete the device but the device is not deleted.

Please help me how can I resolve the Issue

Thank you...

The same problem with no solution in community2

The same problem with no solution in community2

 

 

Please check the below thread and try to reset your runner device through API call using Postman. Let me know the result.

Bots Struck under "In-Progress" | Community (automationanywhere.com)

I followed the steps, but the final result was:

@Micah.Smith 

Hello Micah, Hope this finds you well

Did we get any solutions for this case? as I’m facing it in my on-prem control room. Thanks in advance

Best to contact Automation Anywhere support on this @Mahmoud Abdelmaged  so they can investigate your specific situation

Hi @Micah.Smith , thanks for your reply. 

Unfortunately, my account is not authorized to raise a tech support ticket and I was emailing the partner enablement team by this also.

Appreciate your support on this issue and topic if possible. Thanks a lot in advance. 

I tried solution using this link: https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/

But it didn't work.I'm getting the following error when trying to delete/reset the device: {"code":"generic.server.exception","details":null,"message":"An unexpected problem occurred"}Could anyone help me? Maybe support deleting pending runs in Community Edition (https://community.cloud.automationanywhere.digital/)

Thanks!