Infinite pending execution problem. What can I do?

Thanks, I am now able to add and remove devices so that's good. I still see the In Pending execution but it doesn't seem to be affecting anything anymore.

https://community.cloud.automationanywhere.digital/#/p>

Hi Team,

Was able to get the issue fixed with support Engineer... The below is the link for the solution

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/

Unfortunately, I cancelled the bot and can not de-register the device, and now I can not run the bot again for the same previous issue " user is already running a bot on device".

I think the fix was temporarily and tactical, as the "pending execution" is still in the In Progress.

I really need your kind support to fix this issue forever.

Kind Regards,

Fouad Sabry

Can't access the solution, can you post it here please? Thanks!

Hello Micah,

I can say that there is a progress in a sense that the bot did not give the previous error message, but it is still in the phase of "Notifying device" forever.

last time, I have cancelled it and it gives me the same global issue.

I will try to de register the device and register it once again.

Thanks a lot Micah for your kind support.

Kind Regards,

Fouad Sabry

Hello Micah,

I can confirm that the issue is not yet resolved as the new questions in this forum are also around the same issue.

I think the issue has been fixed for:

https://community.cloud.automationanywhere.digital

As the users on this CE reported that the issue is resolved.

But the issue is still not resolved for:

https://community2.cloud-2.automationanywhere.digital

As I do not see the users reported this URL posted that the issue is resolved.

Appreciate very much your kind support in this regard.

Fouad Sabry

it seems to works right now. I was able to delete device and connect again but there is still pending execution in activities which looks like just sits there and do nothing, also im able to run other bots so its fine by me. Thanks alot

BIG THANKS to Micah Smith for assisting with this little bug, Yes it is currently working, as usual, I was able to remove the old device and re-install a fresh bot agent. Currently, the bot agent is running and executing bot processes as normal.

Thanks again.

Please follow up with your community URL pasted for assistance,

Other environments may be affected

Hello Micah,

https://community2.cloud-2.automationanywhere.digital/#/home/p>

Hello @MICAH SMITH​ 

Still, I am not able to run the bot because the pending execution bot is not removed from the In progress tab also I am not able to delete the local device, Please help me to resolve the issue.

Thank you...