Infinite pending execution problem. What can I do?

Thanks, Micah,

Just for the sake of the other users,

You are able to retrieve your device ID by making an API call, however, to save you time, I have done this and the output still results in an error. See the screenshot below.

Thank you!

https://community2.cloud-2.automationanywhere.digital/#/login/p>

https://community2.cloud-2.automationanywhere.digital/#/login/p>

https://community2.cloud-2.automationanywhere.digital/#/login?here is mine, this is exactly the url provided from Automation when i registered my account.

Hey - for anyone experiencing this issue, can you post the URL of the Community Edition control room you're using? We have a couple CE environments, so trying to isolate if its limited to a certain env or not

Thanks a lot Micah ....

Just to save the efforts, I have done the following steps and did not resolve the issue:

URL:

https://community2.cloud-2.automationanywhere.digital//p>

I have run a bot and it stayed very long time without execution so I just clicked on Cancel.

Then I tried to run it once again, and it gives me the following message:

//

UNKNOWN: User: (<user_name>) is already run

ning a bot on device: (<device_name>)

//

I tried also to delete the device but it gives me the following message:

//

Cannot delete device, as it is part of an active bot deployment

//

So, I have tried the following action without any success in resolving the issue:

1 - Restart the "Automation Anywhere Bot Agent" service.

2 - Stop and then Start "Automation Anywhere Bot Agent" service.

3 - Uninstall and install the agent.

4 - Uninstall and clean the AA folders in the profile and install with admin the agent.

5 - Restart the computer

6 - Leaving the computer shut down (clean shut down with no sleep and no hibernation) for 1 night.

7 - Installing an older version of Automation Anywhere Bot Agent.

These steps did not resolve the issue.

Thanks a lot in advance for all your kind support and cooperation.

Kind Regards,

Fouad Sabry

OK give it a try now...same for anyone else in this thread - try it again. I was told the support team was able to establish disconnections for everyone at 12PM PST. Let me know if you're still having issues

Thanks Micah but i keep having the same problem

Whats your control room URL @Leandro Castello​ ?

Sorry, I finally tried running the bot and it worked. The bot that was causing problems continues to appear in "pending execution". But the CR works perfectly right now. Except for the detail that continues to appear in "in progress" Thanks you so much !!