Infinite pending execution problem. What can I do?

also I can mention that i have the update status on my device but Im unable to update it.

and there comes the previous problem that im unable to connect the device because there is already registered device, and im unable to delete it. Its like infinite error loop for me.

i am also experiencing a similar problem.

I'm in the same situation. Since last friday.

I hope a quick solution

I forgot to mention that i'am using community edition (via my university) and looks like i have no access privileges to check this page - You are not authorized to access this page, kindly reach out to your Account Executive / Company Administrator to enable access.

So if you could describe me what to do i would be very grateful.

Try this: https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/p>

I tried this for all devices and I'm getting the following response.

{

  "message": "Can reset only device registered by you"

}

There is only one user and the authentication is working correctly.

I tried using the specific device name with all different combinations of square brackets, carets and quotes

{

 "deviceIds": {  

 "ids": <MACP17KQ>

 }

}

but I only get this response:

{

  "code": "json.deserialization.exception",

  "details": null,

  "message": "Invalid request parameters"

}

I have also tried this and received the same response as above - I believe it is looking for a digit #s for ID but in place, we are providing what we have is our device name, mine also is my PC name. Are we able to login as Admins or run the API's call through admin mode somehow?

Thank you!

Working with support/engineering for a more global fix...stay tuned

I'm in the same problem with the community edition. My user is only a Bot Creator and i don't have admin permission.

Since last friday i've a bot stuck "in progress"

Hello Micah,

The URL is:

https://community2.cloud-2.automationanywhere.digital//p>

Thanks a lot for your kind support.

Regards,

Fouad Sabry