I'm currently using the A360 community edition version.
I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now.
Issue Details:
I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again.
My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine.
I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again.
* Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."
I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible.
We can apply the solution provided by in the Enterprise Edition, but as I mentioned in my post, I’m using the Community Edition.
Also, I tried to log the support ticket but unfortunately, I cannot access the APeople as it is restricted to customers & partners. I reached Automation Anywhere over the toll-free number and they asked me to post here.
Is there any other way I can raise the support ticket?
Oh sorry, I totally missed that point. If that’s the case, you can try resetting the runner device through API call.
You can follow below step in Postman. Let me know if it worked.
Note: You need to authenticate first with your control room through Postman and should have an authorization key before starting this.
If you have further doubts to use Postman, please refer below link.
@Padmakumar Please, can you read the above messages,we have tried all possible test cases
I can’t see it properly used in any of your screenshots. So, I would recommend you giving one last try by following the exact same syntax. As you can see, it’s a solved thread through the very same approach.
Si quieres ir al objetivo, ve al minuto 14:00 del video del fabricante Automation Anywhere impartido por el señor Smith.
Desde ese punto se te explica como usar POSTMAN, Crear un entorno y variables para el URL de tu controlRoom Community Edition, variables para usuario y contraseña de autenticacio en tu control room, y la variable para tu token.
El CÓmo ejecutar la consulta POST “/authentication - Authenticate with Username/Password ” .
Te sugiero primero ver e video del fabricante para obtener el token.
y despues ver el video de arriba para reinicar el dispositivo conectado a la control Room del usuario de Youtube RPAFeed
Cualquier duda puede acceder a mi Drive para ver un manual que he realizado para este issue, por desfurtuna lo tengo en español pero prometo traerlo en Ingles prontamente
Having an issue where it’s not authenticating correctly. Do you need the curly braces when putting in the username/password? Getting the below result in Postman. Also, what is the current Community Edition control room link?
Having an issue where it’s not authenticating correctly. Do you need the curly braces when putting in the username/password? Getting the below result in Posman. Also, what is the current Community Edition control room link?
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