Hi Team, I'm currently using the A360 community edition version. I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now. Issue Details:I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again. My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine.I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again. My Action: * Restarted the Automation Anywhere Bot Agent Services - Didn't help. * Reconnected the local device - Didn't help. * Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first." I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible. Screenshots: Thanks & RegardsAnkith

Navigator | Tier 3

Solved

Bots Struck under "In-Progress"

Forum|Forum|3 years ago
December 29, 2022
40 replies
4331 views

Hi Team,

I'm currently using the A360 community edition version.

I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now.

Issue Details:

I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again.

My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine.

I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again.

My Action:

* Restarted the Automation Anywhere Bot Agent Services - Didn't help.

* Reconnected the local device - Didn't help.

* Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."

I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible.

Screenshots:

Thanks & Regards

Ankith

Best answer by jasthi bhaskar

Hello @Ankith K and Everyone,

The AA team has provided a simplified solution below, replacing the Postman API for resetting the device. checkout this link

Reset device

Show previous replies

A

Ankith K_0Author

Navigator | Tier 3

Change your body as below:

{

"deviceIds": {

"ids" : [152495]

}

C

ChanduMohammad

Most Valuable Pathfinder

Still, it has same issue

Hi @Shabrez.G

In Reset Device API please replace below Body and try again

{

"deviceIds": {

"ids" : [152495]

}

Note: Make Authentication API call first so token will get refreshed

Chand

S

Shabrez.G

Navigator | Tier 3

Hi @ChanduMohammad , Now im getting Not found as an error

S

Shabrez.G

Navigator | Tier 3

In v2

S

Shabrez.G

Navigator | Tier 3

Padmakumar

Premier Pathfinder | Tier 7

Hi @Shabrez.G,

Please use the correct syntax. Adjust spacing in the same as shown below and try once again.

Padmakumar

S

Shabrez.G

Navigator | Tier 3

@Padmakumar Please, can you read the above messages,we have tried all possible test cases

S

Shilpa_sood

Cadet | Tier 2

@Padmakumar Please, can you read the above messages,we have tried all possible test cases

I can’t see it properly used in any of your screenshots. So, I would recommend you giving one last try by following the exact same syntax. As you can see, it’s a solved thread through the very same approach.