Hi Team, I'm currently using the A360 community edition version. I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now. Issue Details:I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again. My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine.I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again. My Action: * Restarted the Automation Anywhere Bot Agent Services - Didn't help. * Reconnected the local device - Didn't help. * Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first." I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible. Screenshots: Thanks & RegardsAnkith

Navigator | Tier 3

Solved

Bots Struck under "In-Progress"

Forum|Forum|3 years ago
December 29, 2022
40 replies
4331 views

Hi Team,

I'm currently using the A360 community edition version.

I'm facing the below issue and I have tried my best to resolve it but couldn't. It would be great if you could help me resolve this issue as I have done a lot of work on my login and I'm finding it hard to execute the bots now.

Issue Details:

I triggered a bot on 21st December 2022 which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Pending Execution". Till today, the status remains the same and I couldn't execute that bot again.

My Action: I have created a new bot, copied the code from the old bot to the new one, and executed it. The new bot worked fine.

I triggered another bot on 28th December 2022 (i.e, yesterday) which executed the code and gave the results that were expected, but the bot struck under "In-Progress" with the status "Active". Till today, the status remains the same and I couldn't execute that bot again.

My Action:

* Restarted the Automation Anywhere Bot Agent Services - Didn't help.

* Reconnected the local device - Didn't help.

* Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."

I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible.

Screenshots:

Thanks & Regards

Ankith

Best answer by jasthi bhaskar

Hello @Ankith K and Everyone,

The AA team has provided a simplified solution below, replacing the Postman API for resetting the device. checkout this link

Reset device

Show previous replies

C

ChanduMohammad

Most Valuable Pathfinder

Yes @ChanduMohammad Thanq for you support

Anytime @Shabrez.G

Chand

J

Jose Abraham.M

Cadet | Tier 2

Buenas tardes

Una solución que puedes implementar y para mi funciono es realizar las acciones que se describen en este link
https://www.youtube.com/watch?v=H44Qrf157lk

Practicamente usas la API de Automation Anywhere para obtener el token, puedes descargarla de este link e importarla a postman

https://docs.automationanywhere.com/es-ES/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/control-room-api/cloud-control-room-apis.html

para obtener el token, puedes guiarte de este video :

https://www.youtube.com/watch?v=zv34BRfW96Y&t=1510s

Si quieres ir al objetivo, ve al minuto 14:00 del video del fabricante Automation Anywhere impartido por el señor Smith.

Desde ese punto se te explica como usar POSTMAN, Crear un entorno y variables para el URL de tu controlRoom Community Edition, variables para usuario y contraseña de autenticacio en tu control room, y la variable para tu token.

El CÓmo ejecutar la consulta POST “/authentication - Authenticate with Username/Password ” .

Te sugiero primero ver e video del fabricante para obtener el token.

y despues ver el video de arriba para reinicar el dispositivo conectado a la control Room del usuario de Youtube RPAFeed

Cualquier duda puede acceder a mi Drive para ver un manual que he realizado para este issue, por desfurtuna lo tengo en español pero prometo traerlo en Ingles prontamente

https://drive.google.com/drive/folders/1Kvb87zezElMsdNcZYIhxEXc4nc-V3gVw?usp=sharing.

Cualquier duda puede escribirme a mi mail joseabrahammaciastorres@gmail.com para mas información

Best Regards!!

R

RenukaS

Navigator | Tier 3

Helpful.

K

Keetz

Navigator | Tier 3

Hey Team,

I’m also experiencing the same issue;
Used the below given syntax…

But not able to get into the solution.

Please help

K

Keetz

Navigator | Tier 3

Hey Team,

I’m also experiencing the same issue;
Used the below given syntax…

But not able to get into the solution.

Please help

Hey Team,

Its resolved now… Automation perks…

Thank you.!
Amos

C

ChanduMohammad

Most Valuable Pathfinder

HI @Keetz

Checkout below blog for resolution

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide

Chand

C

Chris 621

Navigator | Tier 3

HI @Keetz

Checkout below blog for resolution

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide

Having an issue where it’s not authenticating correctly. Do you need the curly braces when putting in the username/password? Getting the below result in Postman. Also, what is the current Community Edition control room link?

{

"code": "json.deserialization.exception",

"details": null,

"message": "Invalid request parameters"

}

C

ChanduMohammad

Most Valuable Pathfinder

HI @Keetz

Checkout below blog for resolution

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide

Having an issue where it’s not authenticating correctly. Do you need the curly braces when putting in the username/password? Getting the below result in Posman. Also, what is the current Community Edition control room link?

{

"code": "json.deserialization.exception",

"details": null,

"message": "Invalid request parameters"

}

Hi @Chris 621

Username & Password has curly braces.

{
"username": "{{CR_username}}",
"password": "{{CR_password}}"
}

Chand

C

Chris 621

Navigator | Tier 3