I am unable to connect to the local device as part of training. Getting 'Automation Anywhere Bot Agent service failes to remove and return error (5).

​@Divya Kumar Essentially, that message means the system is not allowing the installer to remove the current Bot Agent. You can try these steps:

• Disable any anti-virus and firewall software.
• If it got to the point of asking “Install for all users” or “Install just for me”, choose “Install for all users”.
• Bring up a Terminal in Admin mode and try these commands to manually remove the Bot Agent service:   
  sc stop "Automation Anywhere Bot Agent"   
  followed by:   
  sc delete "Automation Anywhere Bot Agent"
• Engage with your IT department for assistance.