Skip to main content
Question

Error During Installing the Bot Agent on Windows

  • July 27, 2026
  • 3 replies
  • 23 views
J

Hello,

I was following along with the Installing the Bot Agent on Windows video, but when I got to the point of testing the “hello world” script, I received an error stating that the user was not logged into the machine. The error code was ba.user.loggedin.error. I tried logging out and logging in again, changing the device credentials, uninstalling and reinstalling the agent software, and restarting my computer. I’m not sure what I’m doing wrong.

Any help would be greatly appreciated.

Thank you.

    3 replies

    Aaron.Gleason
    Automation Anywhere Team
    Forum|alt.badge.img+6
    • Aaron.Gleason
    • Automation Anywhere Team
    • July 27, 2026

    ​@jxheppe Be sure to search for things first before posting as this topic has been answered before.

    Click the curly arrow next to username and keep the password blank.

    J
    • jxheppe
    • Author
    • Ground Control | Tier 1
    • July 27, 2026

    Sorry, I did not see that someone already posted this issue before. When I click the curly arrow, it brings up a new error message stating that it can’t get the username from the extension. 

    Aaron.Gleason
    Automation Anywhere Team
    Forum|alt.badge.img+6
    • Aaron.Gleason
    • Automation Anywhere Team
    • July 27, 2026

    ​@jxheppe Then the username field must contain your computer’s domain \ name. You can get that by bringing up a command prompt and entering the command whoami and pressing enter.

    Whoami will respond something like this:

    c:\> whoami
    mydomain\mycomputername

    c:\>

    In that case, put mydomain\mycomputername in the username field and leave the password blank.

    Terms & ConditionsAccessibility statement