Why am I getting this error while trying to run a bot? UNKNOWN: User: (username) is already running a bot on device: If the problem persists, please contact your system administrator.

I am also using the same version Community 2 and bot agent version 21.221

I'm on bot agent 21.222 on both machines / accounts. Try updating the bot agent but when I had the problem even uninstalling the agent and running without an agent installed made no difference. Not even a different error message. But maybe it will make a difference now after yesterday's fix, whatever was done. Good luck.

Hello,

I had the same exact error but it maybe possible the root cause for this same error could be different to all of us facing this error.

I had to restart bot agent service in services.msc and post that it works fine. It is also interesting to note that, it does make the error to go away but comes back again if the bot is stopped midway. So, I have been restarting bot agent service every time i get the error which is annoying but at least I am not completely blocked.

I tried this but it does not work. Did you find any solutions for this @Ross Veitch​?

I have tried various methods in the community but still cannot find a solution.😭

Hi try resetting your device using postman

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

hope this helps

Hi All,

Please check if the given below information helps:-

https://apeople.automationanywhere.com/s/article/A360-Error-UNKNOWN-If-the-problem-persists-please-contact-your-system-administrator-while-trying-to-deploying-the-bot

Try this page I made to delete the device:

https://rpademo.automationanywhere.com/deletedevice.php