Skip to main content
Question

Why am I getting this error while trying to run a bot? UNKNOWN: User: (username) is already running a bot on device: If the problem persists, please contact your system administrator.

  • September 22, 2022
  • 28 replies
  • 1125 views
Show first post

28 replies

mandarB
Forum|alt.badge.img+9
  • mandarB
  • Navigator | Tier 3
  • March 18, 2024

Hi try resetting your device using postman

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

hope this helps

Thanks.
P
Automation Anywhere Team
Forum|alt.badge.img+8
  • patelmaulesh
  • Automation Anywhere Team
  • March 20, 2024

Hi All,

Please check if the given below information helps:-

https://apeople.automationanywhere.com/s/article/A360-Error-UNKNOWN-If-the-problem-persists-please-contact-your-system-administrator-while-trying-to-deploying-the-bot

Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+14
  • Aaron.Gleason
  • Automation Anywhere Team
  • October 4, 2024

Try this page I made to delete the device:

https://rpademo.automationanywhere.com/deletedevice.php 

Terms & ConditionsCookie settingsAccessibility statement