Hi ​@adiijaiin ,

Kindly refer the below article on this and give it a try.

A360 | Document Automation | EXTRACT_FAILED - ENative]: 500 :DOCUMENT_FAILED: Gateway connection error

That’s an interesting question, adiijaiin !

I think the following community members may be able to help 

@Vatsy 

@Tamil Arasu10 

@Marc Mueller 

@Zaid Chougle 

@madhu subbegowda 

@jackson 

@HARUN KUMAR 

@NewTushitha 

Hi,

Try checking if the Automation Anywhere Document Automation Gateway is running check it in services if it's not running then restart it and also you can check if there are any blockers in your network, additionally check the URL and credentials, roles used in gateway config.

If you need additional information, try exploring automation 360 document automation documentation

​@adiijaiin if any of these suggestions helped, feel free to mark them as best answer!