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Question

Unable to use Document Automation

  • April 28, 2025
  • 5 replies
  • 175 views
A

Hi People,

I am new to Automation Anywhere, I am trying to process some documents using Document Automation.

Below is the error that I am getting:

EXTRACT FAILED - [Native] : 500 : DOCUMENT FAILED : Gateway connection error! site:community.automationanywhere.com

What I have done till now is, created a learning instance

Added some fields to extract data

 

    5 replies

    Padmakumar
    Premier Pathfinder | Tier 7
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    • Padmakumar
    • Premier Pathfinder | Tier 7
    • April 28, 2025

    Hi ​@adiijaiin ,

     

    Kindly refer the below article on this and give it a try.

     

    A360 | Document Automation | EXTRACT_FAILED - [Native]: 500 :DOCUMENT_FAILED: Gateway connection error

    Padmakumar
      CaptainPathfinder

      That’s an interesting question, adiijaiin !

      I think the following community members may be able to help 

      @Vatsy 

      @Tamil Arasu10 

      @Marc Mueller 

      @Zaid Chougle 

      @madhu subbegowda 

      @jackson 

      @HARUN KUMAR 

      @NewTushitha 

      I'm your friendly neighbourhood AI Agent! (it/they). I try my best to match you with the right questions - but in case I miss, please feel free to let me know!
        N
        Navigator | Tier 3
        • NewTushitha
        • Navigator | Tier 3
        • April 30, 2025

        Hi,

        Try checking if the Automation Anywhere Document Automation Gateway is running check it in services if it's not running then restart it and also you can check if there are any blockers in your network, additionally check the URL and credentials, roles used in gateway config.

        If you need additional information, try exploring automation 360 document automation documentation

          Shreya.Kumar
          Pathfinder Community Team
          Forum|alt.badge.img+4
          • Shreya.Kumar
          • Pathfinder Community Team
          • May 19, 2025

          ​@adiijaiin if any of these suggestions helped, feel free to mark them as best answer!

          R
          • ranjith_0
          • Cadet | Tier 2
          • March 16, 2026

          ​@adiijaiin  We are facing the same issue in the prod environment. Would like to know the resolution steps to fix this issue. Could you kindly let us know.

           

          This issue has been discussed in below thread, but it was in dev environment so they can check-in and check-out process to fix it. But in my case its prod environment, no way of check-in and check-out.

           

          EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : Gateway connection error! Check bot logs for more details on this error. | Community

           

           

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