Unable to use Document Automation

Hi ​@adiijaiin ,

Kindly refer the below article on this and give it a try.

A360 | Document Automation | EXTRACT_FAILED - [Native]: 500 :DOCUMENT_FAILED: Gateway connection error

That’s an interesting question, adiijaiin !

I think the following community members may be able to help 

@Vatsy 

@Tamil Arasu10 

@Marc Mueller 

@Zaid Chougle 

@madhu subbegowda 

@jackson 

@HARUN KUMAR 

@NewTushitha 

Hi,

Try checking if the Automation Anywhere Document Automation Gateway is running check it in services if it's not running then restart it and also you can check if there are any blockers in your network, additionally check the URL and credentials, roles used in gateway config.

If you need additional information, try exploring automation 360 document automation documentation

​@adiijaiin if any of these suggestions helped, feel free to mark them as best answer!

​@adiijaiin  We are facing the same issue in the prod environment. Would like to know the resolution steps to fix this issue. Could you kindly let us know.

This issue has been discussed in below thread, but it was in dev environment so they can check-in and check-out process to fix it. But in my case its prod environment, no way of check-in and check-out.

EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : Gateway connection error! Check bot logs for more details on this error. | Community

Check if the certificates are installed correctly from the browser for the bot agent
Bot runner logs should indicate the same