There was a problem at line 0 This may be due to the following reason: Fetch global values failed

Any errors at line 0 indicate a problem with the pre-processing that happens on the Control Room side. Essentially, your bot gets compiled on the Control Room and sent to your Bot Agent for execution.

It sounds like there is a problem on the CR side with the global values. I would open a support ticket for further investigation.

Hi ​@Sakshi, Check below steps 

1. Verify Network Stability

• Ensure your machine has a stable internet connection.
• Check for any network interruptions or firewall settings that might block communication with the A360 Control Room.
• If you're on a VPN, ensure it's stable, as VPN disconnections can cause this issue.

2. Restart Bot Agent

• Restart the Automation Anywhere Bot Agent service on your machine:
• Go to Services (Windows: Window + R and write services.msc and Hit enter), find "Automation Anywhere Bot Agent," service in the console and restart it.
• Alternatively, restart your machine to refresh the Bot Agent connection.

3. Check Control Room Status

• Log into the A360 Control Room and ensure there are no ongoing server issues or maintenance activities.
• If you're using an on-premise Control Room, check with your admin to confirm server health.

4. Validate Global Values

• Go to the A360 Control Room > Manage > Global Values.
• Check if the Global Values used by your bot are correctly configured:
• Ensure the values exist and aren't locked by another user.
• Verify that your bot has permission to access these values.

5. Update Bot Agent and A360

• Ensure you're using the latest version of the Bot Agent and Control Room else update Bot agent version
• Updates often include fixes for connectivity and synchronization issues.

6. Contact Support (If Needed)

• If the issue persists, raise a ticket with Automation Anywhere support via the Customer portal
• Provide logs from the Bot Agent (C:\ProgramData\AutomationAnywhere\Bot Agent\logs) and the Control Room audit logs to help diagnose the issue.