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STATUS_ACCESS_VIOLATION Error

  • 3 October 2023
  • 3 replies
  • 60 views

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Hi,

Getting the attached error in browser (Checked with both chrome and Edge) when the BOT clicks on a certain button only. All other actions happens normally. We have used to Automation Anywhere 360 to develop this BOT. 

Kindly request your support identify the issue here.

 

 

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Best answer by ravi.pothana 4 October 2023, 20:37

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3 replies

Userlevel 6
Badge +15

Hi @chamod ,

Can you please verify the A360 Plug-in installed or not ?

Create automation from supported browsers by using browser extensions. Extensions are periodically updated to support feature enhancements and fixes. Therefore, ensure that you have the latest versions of extensions for the Google Chrome, Microsoft Edge, and Mozilla Firefox browsers.

Please check out below the link,

Automation 360

Browser extensions for Automation 360

Userlevel 3
Badge +8

Hey @chamod,

Ensure the Automation Anywhere Google Chrome extension you are using corresponds with the Recorder package version in your bots. 
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/cloud-chrome-changing-extension.html

Troubleshooting guide:
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/google-chrome-extension-troubleshooting.html

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Hi Ravi,

We are getting the same error in both Edge and Chrome. And the plugin is default plugin which is getting automatically installed when installing A360 agent.

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