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chamod
Cadet | Tier 2
October 3, 2023
Solved

STATUS_ACCESS_VIOLATION Error

  • October 3, 2023
  • 3 replies
  • 205 views

Hi,

Getting the attached error in browser (Checked with both chrome and Edge) when the BOT clicks on a certain button only. All other actions happens normally. We have used to Automation Anywhere 360 to develop this BOT. 

Kindly request your support identify the issue here.

 

 

      3 replies

      Tamil Arasu10
      Most Valuable Pathfinder
      Tamil Arasu10Most Valuable Pathfinder
      Most Valuable Pathfinder
      October 3, 2023

      Hi @chamod ,

      Can you please verify the A360 Plug-in installed or not ?

      Create automation from supported browsers by using browser extensions. Extensions are periodically updated to support feature enhancements and fixes. Therefore, ensure that you have the latest versions of extensions for the Google Chrome, Microsoft Edge, and Mozilla Firefox browsers.

      Please check out below the link,

      Automation 360

      Browser extensions for Automation 360

      _Tamil_
        R
        Automation Anywhere Team
        ravi.pothanaAnswer
        Automation Anywhere Team
        October 4, 2023

        Hey @chamod,

        Ensure the Automation Anywhere Google Chrome extension you are using corresponds with the Recorder package version in your bots. 
        https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/cloud-chrome-changing-extension.html

        Troubleshooting guide:
        https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/google-chrome-extension-troubleshooting.html

          C
          chamodAuthor
          Cadet | Tier 2
          October 20, 2023

          Hi Ravi,

          We are getting the same error in both Edge and Chrome. And the plugin is default plugin which is getting automatically installed when installing A360 agent.

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