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Pre processing error io exception

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We are getting below error while running the task bot .

Error message 

Preprocessing Issue found

UNAVAILABLE : io exception

code : preprocessing failure

 

But same is executing properly in UAT .It has been checked and comparing the packages in UAT and production .(Versions are available in bot sites as well)

 

 

Best answer by Padmakumar

virangah wrote:

Hi Padmakumar

Thanks . There is not any special characters in this URL 

Actually this is our production site .BOT which we developed in UAT earlier and import it to production working fine.

We developed new one task bot and import it , having the issue. 

Error just mentioned : 

Preprocessing Issue found

UNAVAILABLE : io exception

code : preprocessing failure

 

thanks 

 

If it is On-Prem, please check the Compiler service is running or not. Restart the service and check again.

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Padmakumar
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  • Padmakumar
  • Flight Specialist | Tier 4
  • 786 replies
  • March 8, 2023

Hi @virangah ,

 

Can you check and confirm the Control Room Access URL mentioned in the CR? 

If there are any special characters/character at its end, please remove those and check.

Padmakumar
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  • virangah
  • Author
  • Cadet | Tier 2
  • 6 replies
  • March 8, 2023

Hi Padmakumar

Thanks . There is not any special characters in this URL 

Actually this is our production site .BOT which we developed in UAT earlier and import it to production working fine.

We developed new one task bot and import it , having the issue. 

Error just mentioned : 

Preprocessing Issue found

UNAVAILABLE : io exception

code : preprocessing failure

 

thanks 

Padmakumar
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  • Padmakumar
  • Flight Specialist | Tier 4
  • 786 replies
  • Answer
  • March 8, 2023
virangah wrote:

Hi Padmakumar

Thanks . There is not any special characters in this URL 

Actually this is our production site .BOT which we developed in UAT earlier and import it to production working fine.

We developed new one task bot and import it , having the issue. 

Error just mentioned : 

Preprocessing Issue found

UNAVAILABLE : io exception

code : preprocessing failure

 

thanks 

 

If it is On-Prem, please check the Compiler service is running or not. Restart the service and check again.

Padmakumar
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    virangah
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  • virangah
  • Author
  • Cadet | Tier 2
  • 6 replies
  • March 8, 2023

Hi Padmakumar , 

thank you very much ,it works now. 

compiler service was stopped that make the issue.

thanks 

Padmakumar
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Padmakumar
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  • Padmakumar
  • Flight Specialist | Tier 4
  • 786 replies
  • March 8, 2023
virangah wrote:

Hi Padmakumar , 

thank you very much ,it works now. 

compiler service was stopped that make the issue.

thanks 

Most Welcome...

Padmakumar
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    virangah

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