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Hi everyone,

 

I have an AARI process that ends with a form to validate data/show screenshots to the end user.

One of these steps is optional, and may not upload screenshots.

I have noticed that when there are actually screenshots, there is no error, but when there are none, a pop-up appears above the form that says “Un problème inattendu est survenu” (it stays in French even if I switch to English), it translates as “An unexpected problem occurred”.

It does not block the form, I only have to click ok, but it is horrible in terms of user experience.

Does anyone know what could be the cause for this pop-up and how to correct that ?

I’m trying to reproduce the issue. Which control are you using to accept the screen shot? Select File? Could you send a screen shot of the form itself?

For your information, I have a ticket opened, I will keep you informed if a solution is found.

​@Augustin did you get a resolution on this?

​@Augustin did you get a resolution on this?

I ended up understanding that this error message appears when there are no screenshots.

I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

​@Augustin did you get a resolution on this?

I ended up understanding that this error message appears when there are no screenshots.

I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

thanks for the update. Marking this thread as resolved now!

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