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A
Augustin
Flight Specialist | Tier 4
January 31, 2025
Solved

Pop-up message in AARI "Un problème inattendue est survenu

  • January 31, 2025
  • 5 replies
  • 77 views

Hi everyone,

 

I have an AARI process that ends with a form to validate data/show screenshots to the end user.

One of these steps is optional, and may not upload screenshots.

I have noticed that when there are actually screenshots, there is no error, but when there are none, a pop-up appears above the form that says “Un problème inattendu est survenu” (it stays in French even if I switch to English), it translates as “An unexpected problem occurred”.

It does not block the form, I only have to click ok, but it is horrible in terms of user experience.

Does anyone know what could be the cause for this pop-up and how to correct that ?

    This topic has been closed for replies.
    Best answer by Augustin

    ​@Augustin did you get a resolution on this?

    I ended up understanding that this error message appears when there are no screenshots.

    I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

    5 replies

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.Gleason
    Automation Anywhere Team
    January 31, 2025

    I’m trying to reproduce the issue. Which control are you using to accept the screen shot? Select File? Could you send a screen shot of the form itself?

      A
      AugustinAuthor
      Flight Specialist | Tier 4
      April 9, 2025

      For your information, I have a ticket opened, I will keep you informed if a solution is found.

        Shreya.Kumar
        Pathfinder Community Team
        Shreya.Kumar
        July 11, 2025

        ​@Augustin did you get a resolution on this?

          A
          AugustinAuthorAnswer
          Flight Specialist | Tier 4
          July 11, 2025

          ​@Augustin did you get a resolution on this?

          I ended up understanding that this error message appears when there are no screenshots.

          I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

            Shreya.Kumar
            Pathfinder Community Team
            Shreya.Kumar
            July 14, 2025

            ​@Augustin did you get a resolution on this?

            I ended up understanding that this error message appears when there are no screenshots.

            I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

            thanks for the update. Marking this thread as resolved now!

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