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Pop-up message in AARI "Un problème inattendue est survenu

  • January 31, 2025
  • 5 replies
  • 36 views
A
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Hi everyone,

 

I have an AARI process that ends with a form to validate data/show screenshots to the end user.

One of these steps is optional, and may not upload screenshots.

I have noticed that when there are actually screenshots, there is no error, but when there are none, a pop-up appears above the form that says “Un problème inattendu est survenu” (it stays in French even if I switch to English), it translates as “An unexpected problem occurred”.

It does not block the form, I only have to click ok, but it is horrible in terms of user experience.

Does anyone know what could be the cause for this pop-up and how to correct that ?

Best answer by Augustin

​@Augustin did you get a resolution on this?

I ended up understanding that this error message appears when there are no screenshots.

I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

Vatsy
.
Shreya.Kumar
This topic has been closed for replies.

5 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • January 31, 2025

I’m trying to reproduce the issue. Which control are you using to accept the screen shot? Select File? Could you send a screen shot of the form itself?

Vatsy
Shreya.Kumar
A
Forum|alt.badge.img+11
  • Augustin
  • Author
  • Flight Specialist | Tier 4
  • April 9, 2025

For your information, I have a ticket opened, I will keep you informed if a solution is found.

Vatsy
Aaron.Gleason
Shreya.Kumar
Shreya.Kumar
Pathfinder Community Team
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  • Shreya.Kumar
  • Pathfinder Community Team
  • July 11, 2025

​@Augustin did you get a resolution on this?

Vatsy
A
Forum|alt.badge.img+11
  • Augustin
  • Author
  • Flight Specialist | Tier 4
  • Answer
  • July 11, 2025

​@Augustin did you get a resolution on this?

I ended up understanding that this error message appears when there are no screenshots.

I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

Vatsy
Shreya.Kumar
Pathfinder Community Team
Forum|alt.badge.img+14
  • Shreya.Kumar
  • Pathfinder Community Team
  • July 14, 2025

​@Augustin did you get a resolution on this?

I ended up understanding that this error message appears when there are no screenshots.

I thus found a workaround: creating a template image file.png, and uploading it when there is no screenshot taken. Thus, the message box does not appear

thanks for the update. Marking this thread as resolved now!

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