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Question

Pop-up message in AARI "Un problème inattendue est survenu

  • January 31, 2025
  • 2 replies
  • 20 views

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  • Flight Specialist | Tier 4
  • 82 replies

Hi everyone,

 

I have an AARI process that ends with a form to validate data/show screenshots to the end user.

One of these steps is optional, and may not upload screenshots.

I have noticed that when there are actually screenshots, there is no error, but when there are none, a pop-up appears above the form that says “Un problème inattendu est survenu” (it stays in French even if I switch to English), it translates as “An unexpected problem occurred”.

It does not block the form, I only have to click ok, but it is horrible in terms of user experience.

Does anyone know what could be the cause for this pop-up and how to correct that ?

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • 572 replies
  • January 31, 2025

I’m trying to reproduce the issue. Which control are you using to accept the screen shot? Select File? Could you send a screen shot of the form itself?


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  • Author
  • Flight Specialist | Tier 4
  • 82 replies
  • April 9, 2025

For your information, I have a ticket opened, I will keep you informed if a solution is found.


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