Also when bot runs in attended mode blank error screen getting captured in error handle.

I have checked for Scaling and resolution of both the machines and they are same.

Anybody has any idea!!

@Pallavi Desai  - Pl check the screen resolution

@Pallavi Desai : check if screen resolution and scaling percentage is same 

Hi @Shyam ,

Thank you for reply!!!

I checked the resolution as well as scaling and it same on my local m/c as well as on bot runner

Hi @rbkadiyam 

Thank you for reply!!!

I checked the resolution as well as scaling and it is same on my local m/c as well as on bot runner

Make Sure  this before you run the bot

1.  Screen Resolution should be 100%.
2. Your Laptop should be of Full HD Resolution (1920*1080)
3. Bot Runner Device should not be opened with the laptop that has not Full HD Resolution. 

Hi @karthik CN.

Thanks for the reply!!

I have following resolution on my laptop which is the maximum one

Secondly the bot runner m/c screen resolution is below:

may i know what is the max screen resolution of bot runner . is your bot runner is RDC i mean Remote Desktop 

@Pallavi Desai 

Are you using RDP or Autologin approach?

Try the following:

1. Recapture the image.
2. Keep redefining the parameters for Tolerance, Comparison and Percentage Match till the Quick Test is a success. Hence, you can do any or all of the following:
   a. Reduce the Match Percentage value.
   b. Increase the Tolerance value
   c. Select a different Comparison mode.

Also, check the following KB

https://apeople.automationanywhere.com/s/article/Commands-like-Object-Cloning-Image-Recognition-Keystrokes-Etc-Do-Not-Work-In-Unattended-Mode-When-Autologin-Is-Enabled-And-Error-Out-With-Black-Screenshot-On-Failure

HTH

Regards

 Hi @Pallavi Desai 

Run the below screen resolution script in bot runner RDC and check the correct screen resolution.

dim vid
dim vStatus

for each vid in getobject("winmgmts:").instancesof("Win32_VideoController")
vStatus = "Resolution: " & vid.CurrentHorizontalResolution & "x" & vid.currentVerticalResolution
next
'Wscript.Echo vStatus
Wscript.Stdout.Writeline vStatus
WScript.Quit

I have had this issue before and oddly it ended up not being a resolution issues. I have seen within my space that in an unattended run that the image you are looking for is not in the same spot on the screen as when running attended or VDI open. How i have solved this was by putting screen captures before and after the image recognition command. By doing this you can pinpoint the exact location of the image. From there i would use IF image recognition options to account for the original location when open and the image location when VDI is closed.. this has helped me a ton. I also set the IF image recognition command to try to find it 3 times by 50ms so that it does not delay your process as bad. 

Hopefully that is helpful although it does add some work… ps after you resolve the issue, if that is your issue, you can disable the capture screen commands

Hi @Shyam ,

I ran the script given by you on bot runner m/c and surprisingly it is showing different resolution as ‘1706X686’ whereas in display setting it is showing as below which is same as my laptop. Since bot runner is VMware and our admin has restricted any changes to the resolution I don’t understand how to resolve this now. 

Hi @Pallavi Desai,

Update 1366*768 screen resolution in your laptop and try to re-capture & save the bot. Then check-in the bot code and run it in runner machine.

Hi @Shyam ,

My laptop already has same resolution as 1366*768 bot runner is showing ‘1706X686’ when I ran the script.  The 1366*768 is the max resolution I can set on my laptop.

sorry @Pallavi Desai I misunderstood. Please raise a ticket with your Infra/Desktop team and inform them to update the 1366*768 resolution in all your bot runner machines

@Pallavi Desai Screen Resolution change needs to be done in VMware display driver.

@Shyam  Thanks !!