Image Recognition command is not working in Unattended mode in V11.3

Also when bot runs in attended mode blank error screen getting captured in error handle.

I have checked for Scaling and resolution of both the machines and they are same.

Anybody has any idea!!

@Pallavi Desai  - Pl check the screen resolution

@Pallavi Desai : check if screen resolution and scaling percentage is same 

Hi @Shyam ,

Thank you for reply!!!

I checked the resolution as well as scaling and it same on my local m/c as well as on bot runner

Hi @rbkadiyam 

Thank you for reply!!!

I checked the resolution as well as scaling and it is same on my local m/c as well as on bot runner

Make Sure  this before you run the bot

1.  Screen Resolution should be 100%.
2. Your Laptop should be of Full HD Resolution (1920*1080)
3. Bot Runner Device should not be opened with the laptop that has not Full HD Resolution. 

Hi @karthik CN.

Thanks for the reply!!

I have following resolution on my laptop which is the maximum one

Secondly the bot runner m/c screen resolution is below:

may i know what is the max screen resolution of bot runner . is your bot runner is RDC i mean Remote Desktop 

@Pallavi Desai 

Are you using RDP or Autologin approach?

Try the following:

1. Recapture the image.
2. Keep redefining the parameters for Tolerance, Comparison and Percentage Match till the Quick Test is a success. Hence, you can do any or all of the following:
   a. Reduce the Match Percentage value.
   b. Increase the Tolerance value
   c. Select a different Comparison mode.

Also, check the following KB

https://apeople.automationanywhere.com/s/article/Commands-like-Object-Cloning-Image-Recognition-Keystrokes-Etc-Do-Not-Work-In-Unattended-Mode-When-Autologin-Is-Enabled-And-Error-Out-With-Black-Screenshot-On-Failure

HTH

Regards

 Hi @Pallavi Desai 

Run the below screen resolution script in bot runner RDC and check the correct screen resolution.

dim vid
dim vStatus

for each vid in getobject("winmgmts:").instancesof("Win32_VideoController")
vStatus = "Resolution: " & vid.CurrentHorizontalResolution & "x" & vid.currentVerticalResolution
next
'Wscript.Echo vStatus
Wscript.Stdout.Writeline vStatus
WScript.Quit