Hi, I am using outlook and I want to connect to a shared mailbox with A360, so I can read emails from that mailbox. I see in some posts on this forum that that functionality isn't available (yet?). Does anyone have a workaround for this problem?

Hi @Leon Zwinderman​ ,

Could you try passing in the folder path into the Loop Action: mail in mail box Action as shown the screenshot below?

Also, the Email: Connect Action lets you select between accounts:

Kind Regards,

Ashwin A.K

Hi @Leon Zwinderman​ ,

Even passing RPA_TEST_Postvak_IN into the Folderpath doesn't let you loop through the mails?

If thats the case, then you might have to raise a ticket with AA, and let the product experts have a look at it.

Kind Regards,

Ashwin A.K

Hi @Leon Zwinderman​ ,

Mine is 21.121

Could you try upgrading and see if that works out for you?

Kind Regards,

Ashwin A.K

Thanks for your assistance Ashwin! Much appreciated. I hope/think upgrading will solve this problem.

Hi Ashwin,

Thanks I tried that. It works for accessing subfolders on my own account, but not the shared mailbox. To give more context, I want to access the 'RPA_TEST_Postvak_IN' shared mailbox

unfortunately, it can't loop nor can I find it using the "Email: Check if folder exists" action. Which bot agent version are you using, because the functionality you show here aren't available in my version:

I'm using Bot agent version 16.7 do I need to upgrade to connect to the shared mailboxes?

Hi,

I have the same issue..

Do you finaly find a workarround for this please?

Regards,

Stive

Has anyone found a solution for this? @automationanywhere 

Hi,
Do we have any solutions for the above issue from Automation anywhere?
Thanks