Question

Error running bot in control room connected to On Prem installation

  • 13 January 2023
  • 3 replies
  • 116 views

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Hello,

 

I am connected to a system where with On prem installation. Why am I getting this error while running a bot on my system? Unable to download the bot or the dependencies to the device.

 


3 replies

Userlevel 7
Badge +13

Hi @FR 3424 ,

 

Please refer this article on this error and try the fixes suggested and see any of them is helping.

Userlevel 3
Badge +8

Hey! Go to the machine where you’re trying to run the bot, open CMD in “C:\Program Files\Automation Anywhere\Bot Agent” and run AADiagnosticUtility.exe -checkDownloadError <your_cr_url>

 

This will give you some quick insights

Userlevel 5
Badge +14

@FR 3424 

1. Login to Control Room portal using administrator account.
2. Update the Control Room Access URL from IP Address to Control room FQDN in the settings page (Control Rom > Administration > Settings > General)
3. Verify bot deployment again.

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