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Error running bot in control room connected to On Prem installation

  • Jan 13, 2023 6:17 AM UTC
  • 3 replies
  • 272 views

Hello,

 

I am connected to a system where with On prem installation. Why am I getting this error while running a bot on my system? Unable to download the bot or the dependencies to the device.

 

Best answer by rbkadiyam

@FR 3424 

1. Login to Control Room portal using administrator account.
2. Update the Control Room Access URL from IP Address to Control room FQDN in the settings page (Control Rom > Administration > Settings > General)
3. Verify bot deployment again.

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3 replies

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • Jan 13, 2023 6:39 AM UTC

Hi @FR 3424 ,

 

Please refer this article on this error and try the fixes suggested and see any of them is helping.

Padmakumar
    Andoni_1
    Navigator | Tier 3
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    • Andoni_1
    • Navigator | Tier 3
    • Jan 13, 2023 3:44 PM UTC

    Hey! Go to the machine where you’re trying to run the bot, open CMD in “C:\Program Files\Automation Anywhere\Bot Agent” and run AADiagnosticUtility.exe -checkDownloadError <your_cr_url>

     

    This will give you some quick insights

    rbkadiyam
    Premier Pathfinder | Tier 7
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    • rbkadiyam
    • Premier Pathfinder | Tier 7
    • Answer
    • Jan 13, 2023 8:05 PM UTC

    @FR 3424 

    1. Login to Control Room portal using administrator account.
    2. Update the Control Room Access URL from IP Address to Control room FQDN in the settings page (Control Rom > Administration > Settings > General)
    3. Verify bot deployment again.

    Ramesh B Kadiyam
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