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Andoni_1
Navigator | Tier 3
Andoni_1
Navigator | Tier 3
March 17, 2023
Solved

Cannot create a folder using Folder Create action

  • March 17, 2023
  • 19 replies
  • 662 views

Hello,

 

I am using A360 v27 (on-prem). Whenever I try to create a folder the bot gets stuck (infinitely running) and it does nothing. Any ideas why this could happen? (it happens same thing no matter which Folder package version I use)

Best answer by Andoni_1

Dear @Raul Jaimes,

I finally found the issue (as I experienced this both in my work laptop and my personal laptop I looked for “common” stuff that might be breaking it).

The culprit was a (disconnected, non-existent) network shared drive (I created a storage account in azure some time ago for testing, mapped it in both laptops and then deleted the storage account from azure, without removing the mapping from the laptops). This has caused the AA bot not a huge delay for creating/removing (basically writing) folders

 

Conclusion: I have disconnected the non-existent network drive from both laptops and “voilá”, the create folder action ran as expected

I will raise this to AA because it is extremely rare (as said, both UiPath and Power Automate Desktop were able to create/remove folders without any issue even though this disconnected shared drive was present)

19 replies

Zaid Chougle
Navigator | Tier 3
Zaid Chougle
Navigator | Tier 3
March 17, 2023

Hi @Andoni ,

Can you please share the screenshot of the action where you are trying to create the folder

Lets Automate !
Andoni_1
Navigator | Tier 3
Andoni_1Author
Navigator | Tier 3
March 17, 2023

@Zaid Chougle 

 

 

Zaid Chougle
Navigator | Tier 3
Zaid Chougle
Navigator | Tier 3
March 17, 2023

Hi @Andoni ,

On which step does it goes into infinite state?

 

Lets Automate !
Andoni_1
Navigator | Tier 3
Andoni_1Author
Navigator | Tier 3
March 17, 2023

@Zaid Chougle in the first one (folder creation)

P
Pablo 7643
Cadet | Tier 2
March 17, 2023

Buen día, elimite un bot que de prueba y ahora veo que quedo en error, en Activad - Proceso. Como lo puedo elminar desde ahí?

 

Andoni_1
Navigator | Tier 3
Andoni_1Author
Navigator | Tier 3
March 17, 2023

I am starting to suspect that this is due to my company’s antivirus….

rbkadiyam
Premier Pathfinder | Tier 7
rbkadiyam
Premier Pathfinder | Tier 7
March 17, 2023

@Andoni  : please try with generic folder like c:\xxx rather than C:\users\xx\xxx

Ramesh B Kadiyam
    Zaid Chougle
    Navigator | Tier 3
    Zaid Chougle
    Navigator | Tier 3
    March 20, 2023

    I am starting to suspect that this is due to my company’s antivirus….

    Hey @Andoni ,

    Can you check for any other location whether it is going in an infinite loop or not.

    Lets Automate !
    R
    Robin 9003
    Navigator | Tier 3
    March 21, 2023

    Hey @Andoni my dear friend, nice to see a post from you in here! :) 

    Have you already checked the Node Manager logs on the machine?

    Best,

    Robin

      Andoni_1
      Navigator | Tier 3
      Andoni_1Author
      Navigator | Tier 3
      March 21, 2023

      What a surprise @Robin 9003 , glad to hear from you =). Issue is this one:

       

      Line 1 is executed without any issues but the bot agent spends like 10 minutes in line 2 to create the folder named “test_folder”. I have checked the antivirus and it is not blocking anything. I think that there is sth wrong with the laptop itself…

      @Robin 9003, node manager logs all good, no issues as the bot is deployed on the machine

      @Zaid Chougle no matter which folder I put in line 2, it takes forever (~10 min) to create a directory. It is not a matter of specific folder

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