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AA11 CR login error

W
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error2error1Hi team

i am trying to login my control room of AA11, i have finished setting up user, password, QA

but the below error happened: "There was a problem in updating the Configuration data into Credential Vault"

i have copied CredentialVault.dat to "C:\ProgramData\AutomationAnywhere\Server Files\repository" folder, and restart all AA service. but the error still exists.

help me pls, thank you

Best answer by Automation Anywhere Team

Hi,

 

Please use below article and see if it helps.

https://apeople.automationanywhere.com/s/article/11x-An-unexpected-problem-occurred-error-encountered-while-updating-creating-the-Credentials-post-the-upgrade/p>

 

Thanks.

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4 replies

K
  • Kiran Nara
  • Navigator | Tier 3
  • 72 replies
  • May 27, 2022

If you have database access to the control room, delete the user under the user table and login CR with admin credentials, and add the user again.

W
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  • wang.h2_0
  • Author
  • Navigator | Tier 3
  • 48 replies
  • May 30, 2022

Hi Kiran

i have deleted admin user data of user table, human_user table and user_role table.

now when i open CR page, it show me to input username, firstname, email....

how can i login CF with admin credentials? the credentials settings link is disable!

333 

A
Automation Anywhere Team
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Hi,

 

Please use below article and see if it helps.

https://apeople.automationanywhere.com/s/article/11x-An-unexpected-problem-occurred-error-encountered-while-updating-creating-the-Credentials-post-the-upgrade/p>

 

Thanks.

U
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  • User006963
  • Cadet | Tier 2
  • 1 reply
  • June 5, 2023
wang.h2 wrote:

Hi Kiran

i have deleted admin user data of user table, human_user table and user_role table.

now when i open CR page, it show me to input username, firstname, email....

how can i login CF with admin credentials? the credentials settings link is disable!

333 

Hello,has the problem been resolved?

Reply


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